40
NPS
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Evotec
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About Evotec's Brand
Operator of a drug discovery and development company. The company's therapeutic offerings expertise in the areas of neuroscience, diabetes and complications of diabetes, pain and inflammation, oncology and infectious diseases and serving to the pharmaceutical, biotechnology and academic sectors as well as to foundations and not-for-profit organizations. Among its major competitors, Evotec is ranked in 1st place for NPS while Biogen is 2nd, and MyoKardia is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
4/5
Customer Service
Evotec Ranking
- #1 / 4 of its competitors
Evotec NPS
Evotec's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Evotec's customers would recommend using the product based on a scale of -100 to 100.
Evotec Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Evotec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 100 | Apr 2020 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 25 | Mar 2024 | 25 |
Jan 2025 40 | Jan 2025 | 40 |
How Other Brands Compare
Evotec is ranked first for NPS among its competitors. Biogen and MyoKardia come in second and third, with Reata Pharmaceuticals coming in at #4.
Evotec |  Biogen |  MyoKardia |  Reata Pharmaceuticals | |
| Global Ranking | #- | #388 | #- | #- |
| NPS | 40 | 21 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $42.46B | $11.99B | $2.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Evotec NPS vs. Competitors
Compared to its competitors, Evotec's NPS is rated right above Biogen.
| COMPANY | NPS Score | |
|---|---|---|
| Evotec | 40 |
| Biogen | 21 |
| MyoKardia | N/A |
| Reata Pharmaceuticals | N/A |
Evotec Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Evotec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Evotec Customer Loyalty vs. Competitors
Compared to its competitors, Evotec's Customer Loyalty score is rated right above MyoKardia.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Evotec | 100% |
| MyoKardia | 100% |
| Biogen | 75% |
| Reata Pharmaceuticals | N/A |
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VS
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Evotec Product Quality
4.1/5
Evotec has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Evotec Product Information
Evotec’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.evotec.com
- Company Size
- 1,001-5,000 Employees
Evotec Product Quality vs. Competitors
Compared to its competitors, Evotec's Product Quality score is rated right above Biogen.
| COMPANY | Product Quality Score | |
|---|---|---|
| Evotec | 4.1/5 |
| Biogen | 4/5 |
| MyoKardia | 4/5 |
| Reata Pharmaceuticals | N/A |
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Evotec Pricing
Evotec ROI & Value For Money
4/5
Evotec has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Evotec Pricing vs. Competitors
Compared to its competitors, Evotec's ROI score is rated right above MyoKardia.
| COMPANY | Pricing Score | |
|---|---|---|
| Evotec | 4/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
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Evotec Customer Satisfaction (CSAT)
Evotec Customer Satisfaction (CSAT) Score
100 / 100
Evotec has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Evotec Customer Satisfaction vs. Competitors
Compared to its competitors, Evotec's Customer Satisfaction score is rated right above Biogen.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Evotec | 100% |
| Biogen | 78% |
| MyoKardia | 0% |
| Reata Pharmaceuticals | 0% |
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Evotec Customer Service
4/5
Evotec has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Evotec's Customer Service
Address
Manfred Eigen Campus, Hamburg, 22419
Website
www.evotec.com
Phone Number
7
Evotec Customer Service vs. Competitors
Compared to its competitors, Evotec's Customer Service score is rated right above MyoKardia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Evotec | 4/5 |
| MyoKardia | 4/5 |
| Biogen | 3.8/5 |
| Reata Pharmaceuticals | N/A |
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Evotec as an Employer
Consumer vs. Employees
Evotec scored a 40 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Evotec would recommend the brand to a friend. ENPS measures how likely Evotec employees would recommend working at Evotec to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 0% | Promoters |
|---|---|
| 83% | Passive |
| 17% | Detractors |
