100
NPS
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Excentus
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About Excentus' Brand
Among its major competitors, Excentus is ranked in 1st place for NPS while Kroger is 2nd, and Servy is 3rd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Excentus Ranking
- #1 / 4 of its competitors
Excentus NPS
Excentus's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Excentus's customers would recommend using the product based on a scale of -100 to 100.
Excentus Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Excentus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Excentus NPS vs. Competitors
Compared to its competitors, Excentus's NPS is rated right above Kroger.
| COMPANY | NPS Score | |
|---|---|---|
| Excentus | 100 |
 | Kroger | 0 |
 | Brierley & Partners | N/A |
Excentus Product Quality
5/5
Excentus has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Excentus Product Information
Excentus’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.excentus.com
- Company Size
- 201-500 Employees
Excentus Product Quality vs. Competitors
Compared to its competitors, Excentus's Product Quality score is rated right above Kroger.
| COMPANY | Product Quality Score | |
|---|---|---|
| Excentus | 5/5 |
| Kroger | 3.4/5 |
| Brierley & Partners | N/A |
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VS
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Excentus Pricing
Excentus ROI & Value For Money
5/5
Excentus has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Excentus Pricing vs. Competitors
Compared to its competitors, Excentus's ROI score is rated right above Kroger.
| COMPANY | Pricing Score | |
|---|---|---|
| Excentus | 5/5 |
| Kroger | 3.2/5 |
| Brierley & Partners | N/A |
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VS
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Excentus Customer Service
5/5
Excentus has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Excentus' overall Customer Service score rated by its users and customers.
About Excentus's Customer Service
Website
http://www.excentus.com
Excentus Customer Service vs. Competitors
Compared to its competitors, Excentus's Customer Service score is rated right above Kroger.
| COMPANY | Customer Service Score | |
|---|---|---|
| Excentus | 5/5 |
| Kroger | 3.2/5 |
| Brierley & Partners | N/A |
Unlock Excentus Customer Service vs. Competitors Data
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Sign Up for Brand Profile PRO to get the full Excentus Customer Service vs. Competitors data and gain insights into your customers today.
Excentus as an Employer
3.3/5
Excentus has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Excentus scored a 100 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Excentus would recommend the brand to a friend. ENPS measures how likely Excentus employees would recommend working at Excentus to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
