100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Expedient
Marketing or Exec? Claim Your Free Account
About Expedient's Brand
Expedient is a network of data centers offering cloud computing, a wide range of managed services, and network connectivity. Among its major competitors, Expedient is ranked in 1st place for NPS while Rackspace Technology is 2nd, and INVOLTA is 3rd.
Expedient Ranking
- #1 / 4 of its competitors
Expedient NPS
Expedient's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Expedient's customers would recommend using the product based on a scale of -100 to 100.
Expedient Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Expedient NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
How Other Brands Compare
Expedient is ranked first for NPS among its competitors. Rackspace Technology and INVOLTA come in second and third, with Peak 10 coming in at #4.
Expedient |  Rackspace Technology |  INVOLTA |  Peak 10 | |
| Global Ranking | #- | #584 | #- | #- |
| NPS | 100 | 17 | - | - |
| Valuation Updated every 24 hours for public companies | - | $444.14M | $195.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Expedient NPS vs. Competitors
Compared to its competitors, Expedient's NPS is rated right above Rackspace Technology.
| COMPANY | NPS Score | |
|---|---|---|
| Expedient | 100 |
| Rackspace Technology | 17 |
| INVOLTA | N/A |
| Peak 10 | N/A |
Expedient Customer Satisfaction (CSAT)
Expedient Customer Satisfaction (CSAT) Score
100 / 100
Expedient has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Expedient Customer Satisfaction vs. Competitors
Compared to its competitors, Expedient's Customer Satisfaction score is rated right above Rackspace Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Expedient | 100% |
| Rackspace Technology | 61% |
| INVOLTA | 0% |
| Peak 10 | 0% |
Unlock Expedient Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Expedient Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Expedient as an Employer
4.4/5
Expedient has a 4.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Expedient scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Expedient would recommend the brand to a friend. ENPS measures how likely Expedient employees would recommend working at Expedient to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
