20
NPS
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Ezoic
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About Ezoic's Brand
Among its major competitors, Ezoic is ranked in 5th place for NPS while Flywheel is 1st, and PageCloud is 2nd.Their current valuation is $100.00M
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Ezoic Ranking
- #4 / 4 of its competitors
Ezoic NPS
Ezoic's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Ezoic's customers would recommend using the product based on a scale of -100 to 100.
Ezoic Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Ezoic NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Jul 2022 50 | Jul 2022 | 50 |
May 2024 20 | May 2024 | 20 |
How Other Brands Compare
Ezoic is ranked #4 for NPS among its competitors. Flywheel and PageCloud come in first and second, with InVision coming in at third. Among those competitors, it is the lowest valued company behind InVision.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ezoic Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Ezoic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ezoic Customer Loyalty vs. Competitors
Compared to its competitors, Ezoic's Customer Loyalty score is rated right above PageCloud, and is preceded by InVision.
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Ezoic Product Quality
3.4/5
Ezoic has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Ezoic Product Information
Ezoic’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.ezoic.com
- Company Size
- 11-50 Employees
Ezoic Product Quality vs. Competitors
Compared to its competitors, Ezoic's Product Quality score is rated right above Malong Technologies, and is preceded by Proto.io.
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Ezoic Pricing
Ezoic ROI & Value For Money
3.4/5
Ezoic has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ezoic Pricing vs. Competitors
Compared to its competitors, Ezoic's ROI score is rated right above Malong Technologies, and is preceded by Proto.io.
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Ezoic Customer Satisfaction (CSAT)
Ezoic Customer Satisfaction (CSAT) Score
67 / 100
Ezoic has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ezoic Customer Satisfaction vs. Competitors
Compared to its competitors, Ezoic's Customer Satisfaction score is rated right above Flywheel.
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Ezoic Customer Service
3.4/5
Ezoic has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ezoic's Customer Service
Website
https://www.ezoic.com
Ezoic Customer Service vs. Competitors
Compared to its competitors, Ezoic's Customer Service score is rated right above Malong Technologies, and is preceded by Proto.io.
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Ezoic as an Employer
3.7/5
Ezoic has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ezoic scored a 20 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ezoic would recommend the brand to a friend. ENPS measures how likely Ezoic employees would recommend working at Ezoic to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
