34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Facom
Marketing or Exec? Claim Your Free Account
About Facom's Brand
A young French engineer, opened a small tool shop in Paris. Among its major competitors, Facom is ranked in 1st place for NPS while Stanley Black & Decker is 2nd, and Knipex is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.3/5
Customer Service
Facom Ranking
- #1 / 3 of its competitors
Facom NPS
Facom's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Facom's customers would recommend using the product based on a scale of -100 to 100.
Facom Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Facom NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Dec 2022 0 | Dec 2022 | 0 |
Oct 2023 33 | Oct 2023 | 33 |
How Other Brands Compare
Facom is ranked first for NPS among its competitors. Stanley Black & Decker and Knipex come in second and third.
Facom |  Stanley Black & Decker |  Knipex | |
| Global Ranking | #- | #123 | #- |
| NPS | 34 | 22 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $13.94B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Facom NPS vs. Competitors
Compared to its competitors, Facom's NPS is rated right above Stanley Black & Decker.
| COMPANY | NPS Score | |
|---|---|---|
| Facom | 34 |
| Stanley Black & Decker | 22 |
| Knipex | 0 |
Facom Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Facom users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Facom Customer Loyalty vs. Competitors
Compared to its competitors, Facom's Customer Loyalty score is rated right above Stanley Black & Decker, and is preceded by Knipex.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Knipex | 100% |
| Facom | 83% |
| Stanley Black & Decker | 80% |
Unlock Facom Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facom Customer Loyalty vs. Competitors data and gain insights into your customers today.
Facom Product Quality
3.5/5
Facom has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Facom's overall Product Quality score rated by its users and customers.
Facom Product Information
Facom’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.facom.com
- Company Size
- 10,000+ Employees
Facom Product Quality vs. Competitors
Compared to its competitors, Facom's Product Quality score is rated right below Stanley Black & Decker.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knipex | 5/5 |
| Stanley Black & Decker | 3.8/5 |
| Facom | 3.5/5 |
Unlock Facom Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facom Product Quality vs. Competitors data and gain insights into your customers today.
Facom Pricing
Facom ROI & Value For Money
3.5/5
Facom has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Facom's overall ROI score rated by its users and customers.
Facom Pricing vs. Competitors
Compared to its competitors, Facom's ROI score is rated right below Stanley Black & Decker.
| COMPANY | Pricing Score | |
|---|---|---|
| Knipex | 4.5/5 |
| Stanley Black & Decker | 3.6/5 |
| Facom | 3.5/5 |
Unlock Facom ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facom ROI vs. Competitors data and gain insights into your customers today.
Facom Customer Satisfaction (CSAT)
Facom Customer Satisfaction (CSAT) Score
67 / 100
Facom has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Facom Customer Satisfaction vs. Competitors
Compared to its competitors, Facom's Customer Satisfaction score is rated right below Stanley Black & Decker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Knipex | 100% |
| Stanley Black & Decker | 70% |
| Facom | 67% |
Unlock Facom Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facom Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Facom Customer Service
3.3/5
Facom has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Facom's overall Customer Service score rated by its users and customers.
About Facom's Customer Service
Address
9786 Premier , Miramar Beach, FL 33025
Website
http://www.facom.com
Phone Number
1(954)624-1110
Facom Customer Service vs. Competitors
Compared to its competitors, Facom's Customer Service score is rated right below Stanley Black & Decker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Knipex | 4/5 |
| Stanley Black & Decker | 3.8/5 |
| Facom | 3.3/5 |
Unlock Facom Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Facom Customer Service vs. Competitors data and gain insights into your customers today.
