100
NPS
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Factbook
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About Factbook's Brand
Investment Reporting Specialists Among its major competitors, Factbook is ranked in 1st place for NPS while Google is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Factbook Ranking
- #1 / 2 of its competitors
Factbook NPS
Factbook's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Factbook's customers would recommend using the product based on a scale of -100 to 100.
Factbook Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Factbook NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
How Other Brands Compare
Factbook is ranked first for NPS among its competitors. Google comes in second.
Factbook |  Google | |
| Global Ranking | #- | #8 |
| NPS | 100 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.42T |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Factbook Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Factbook users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Factbook Customer Loyalty vs. Competitors
Compared to its competitors, Factbook's Customer Loyalty score is rated right above Google.
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VS
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Factbook Product Quality
5/5
Factbook has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Factbook Product Information
Factbook’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.factbook.co.uk
- Company Size
- 11-50 Employees
Factbook Product Quality vs. Competitors
Compared to its competitors, Factbook's Product Quality score is rated right above Google.
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VS
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Factbook Pricing
Factbook ROI & Value For Money
5/5
Factbook has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Factbook Pricing vs. Competitors
Compared to its competitors, Factbook's ROI score is rated right above Google.
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VS
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Factbook Customer Satisfaction (CSAT)
Factbook Customer Satisfaction (CSAT) Score
100 / 100
Factbook has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Factbook Customer Satisfaction vs. Competitors
Compared to its competitors, Factbook's Customer Satisfaction score is rated right above Google.
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Factbook Customer Service
5/5
Factbook has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Factbook's Customer Service
Website
http://www.factbook.co.uk
Factbook Customer Service vs. Competitors
Compared to its competitors, Factbook's Customer Service score is rated right above Google.
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VS
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Factbook as an Employer
2.9/5
Factbook has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Factbook scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Factbook would recommend the brand to a friend. ENPS measures how likely Factbook employees would recommend working at Factbook to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
