25
NPS
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Famous Dave's
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About Famous Dave's' Brand
Among its major competitors, Famous Dave's is ranked in 2nd place for NPS while Texas Roadhouse is 1st.
Brand at a Glance
3.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Famous Dave's Ranking
- #2 / 2 of its competitors
Famous Dave's NPS
Famous Dave's's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Famous Dave's's customers would recommend using the product based on a scale of -100 to 100.
Famous Dave's Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Famous Dave's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
May 2024 50 | May 2024 | 50 |
Oct 2024 0 | Oct 2024 | 0 |
Feb 2026 25 | Feb 2026 | 25 |
How Other Brands Compare
Famous Dave's is ranked second for NPS among its competitors. Texas Roadhouse comes in first.
Famous Dave's |  Texas Roadhouse | |
| Global Ranking | #- | #439 |
| NPS | 25 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $6.93B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Famous Dave's NPS vs. Competitors
Compared to its competitors, Famous Dave's's NPS is rated right below Texas Roadhouse.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Roadhouse | 27 |
| Famous Dave's | 25 |
Famous Dave's Product Quality
3.7/5
Famous Dave's has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Famous Dave's Product Information
Famous Dave's’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.famousdaves.com/
Famous Dave's Product Quality vs. Competitors
Compared to its competitors, Famous Dave's's Product Quality score is rated right below Texas Roadhouse.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| Famous Dave's | 3.7/5 |
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Famous Dave's Pricing
Famous Dave's ROI & Value For Money
2.5/5
Famous Dave's has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Famous Dave's Pricing vs. Competitors
Compared to its competitors, Famous Dave's's ROI score is rated right below Texas Roadhouse.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Roadhouse | 3.7/5 |
| Famous Dave's | 2.5/5 |
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Famous Dave's Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Famous Dave's Customer Satisfaction vs. Competitors
Compared to its competitors, Famous Dave's's Customer Satisfaction score is rated right below Texas Roadhouse.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Roadhouse | 70% |
| Famous Dave's | 0% |
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Famous Dave's Customer Service
2.5/5
Famous Dave's has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Famous Dave's's Customer Service
Website
https://www.famousdaves.com/
Famous Dave's Customer Service vs. Competitors
Compared to its competitors, Famous Dave's's Customer Service score is rated right below Texas Roadhouse.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| Famous Dave's | 2.5/5 |
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Famous Dave's as an Employer
2.7/5
Famous Dave's has a 2.7/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Famous Dave's scored a 25 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Famous Dave's would recommend the brand to a friend. ENPS measures how likely Famous Dave's employees would recommend working at Famous Dave's to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
