60
NPS
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Fasten
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About Fasten's Brand
Among its major competitors, Fasten is ranked in 1st place for NPS while Uber is 2nd, and Getaround is 3rd. Overall, Fasten has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
73%
Customer Loyalty
3.1/5
Product Quality
3.9/5
Pricing
3.6/5
Customer Service
Fasten Ranking
- #1 / 4 of its competitors
Fasten NPS
Fasten's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Fasten's customers would recommend using the product based on a scale of -100 to 100.
Fasten Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Fasten NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Aug 2022 50 | Aug 2022 | 50 |
Nov 2023 60 | Nov 2023 | 60 |
How Other Brands Compare
Fasten is ranked first for NPS among its competitors. Uber and Getaround come in second and third, with Lyft coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fasten NPS vs. Competitors
Compared to its competitors, Fasten's NPS is rated right above Uber.
| COMPANY | NPS Score | |
|---|---|---|
| Fasten | 60 |
 | Uber | 23 |
 | Scoop Technologies | N/A |
 | Getaround | -48 |
 | Lyft | -54 |
Fasten Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fasten users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fasten Customer Loyalty vs. Competitors
Compared to its competitors, Fasten's Customer Loyalty score is rated right above Lyft, and is preceded by Uber.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Uber | 76% |
| Fasten | 73% |
| Lyft | 72% |
| Getaround | 66% |
| Scoop Technologies | N/A |
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Fasten Product Quality
3.1/5
Fasten has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Fasten Product Information
Fasten’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.fasten.com
- Company Size
- 51-200 Employees
Industry
Tech
Fasten Product Quality vs. Competitors
Compared to its competitors, Fasten's Product Quality score is rated right above Getaround, and is preceded by Uber.
| COMPANY | Product Quality Score | |
|---|---|---|
| Uber | 3.9/5 |
| Fasten | 3.1/5 |
| Getaround | 2.1/5 |
| Lyft | 2.1/5 |
| Scoop Technologies | N/A |
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Fasten Pricing
Fasten ROI & Value For Money
3.9/5
Fasten has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Fasten Pricing vs. Competitors
Compared to its competitors, Fasten's ROI score is rated right above Uber.
| COMPANY | Pricing Score | |
|---|---|---|
| Fasten | 3.9/5 |
| Uber | 3.7/5 |
| Getaround | 2/5 |
| Lyft | 1.8/5 |
| Scoop Technologies | N/A |
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Fasten Customer Satisfaction (CSAT)
Fasten Customer Satisfaction (CSAT) Score
50 / 100
Fasten has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fasten Customer Satisfaction vs. Competitors
Compared to its competitors, Fasten's Customer Satisfaction score is rated right above Getaround, and is preceded by Uber.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Uber | 73% |
| Fasten | 50% |
| Getaround | 29% |
| Lyft | 28% |
| Scoop Technologies | 0% |
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Fasten Customer Service
3.6/5
Fasten has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Fasten's Customer Service
Address
745 Atlantic Ave, Boston, MA 02111
Website
http://www.fasten.com
Phone Number
8602225265
Fasten Customer Service vs. Competitors
Compared to its competitors, Fasten's Customer Service score is rated right above Getaround, and is preceded by Uber.
| COMPANY | Customer Service Score | |
|---|---|---|
| Uber | 3.7/5 |
| Fasten | 3.6/5 |
| Getaround | 2.1/5 |
| Lyft | 1.9/5 |
| Scoop Technologies | N/A |
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Fasten as an Employer
4.2/5
Fasten has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fasten scored a 60 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Fasten would recommend the brand to a friend. ENPS measures how likely Fasten employees would recommend working at Fasten to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 83% | Promoters |
|---|---|
| 13% | Passive |
| 4% | Detractors |
