8
NPS
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Fazoli's
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About Fazoli's' Brand
Among its major competitors, Fazoli's is ranked in 1st place for NPS while Olive Garden is 2nd, and Steinway is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Fazoli's CMO
Fazoli's Ranking
- #1 / 3 of its competitors
Fazoli's NPS
Fazoli's's Net Promoter Score (NPS) is a 8 with 50% Promoters, 8% Passives, and 42% Detractors. Net Promoter Score tracks whether Fazoli's's customers would recommend using the product based on a scale of -100 to 100.
Fazoli's Overall NPS
| 50% | Promoters |
|---|---|
| 8% | Passives |
| 42% | Detractors |
Fazoli's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 16 | Jan 2024 | 16 |
Mar 2024 18 | Mar 2024 | 18 |
Apr 2024 15 | Apr 2024 | 15 |
Jul 2024 11 | Jul 2024 | 11 |
Aug 2024 12 | Aug 2024 | 12 |
Nov 2024 3 | Nov 2024 | 3 |
Jan 2025 11 | Jan 2025 | 11 |
Apr 2025 13 | Apr 2025 | 13 |
May 2025 10 | May 2025 | 10 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 10 | Nov 2025 | 10 |
Dec 2025 8 | Dec 2025 | 8 |
How Other Brands Compare
Fazoli's is ranked first for NPS among its competitors. Olive Garden and Steinway come in second and third.
Fazoli's |  Olive Garden |  Steinway | |
| Global Ranking | #- | #429 | #- |
| NPS | 8 | 6 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $18.78B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fazoli's NPS by Gender
Female customers rated Fazoli's's NPS 23 points higher than Male customers.
Male
-23
Fazoli's's NPS was rated -23 by Male customers on Comparably.
33%
Promoters
11%
Passives
56%
Detractors
Female
0
Fazoli's's NPS was rated by Female customers on Comparably.
46%
Promoters
8%
Passives
46%
Detractors
Fazoli's NPS by Ethnicity
Fazoli's's NPS was rated -12 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Fazoli's NPS by Age
Fazoli's's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Fazoli's NPS by Usage
Fazoli's's NPS was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -20 | 5 to 10 Years | -20 |
Over 10 Years 10 | Over 10 Years | 10 |
Fazoli's NPS vs. Competitors
Compared to its competitors, Fazoli's's NPS is rated right above Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Fazoli's | 8 |
| Olive Garden | 6 |
| Steinway | N/A |
Fazoli's Customer Reviews
Out of the 4 Fazoli's customer reviews 4 were positive and 0 were constructive. Fazoli's customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Fazoli's Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Fazoli's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fazoli's Customer Loyalty Score by Gender
Male customers rated Fazoli's's Customer Loyalty score 1% higher than Female customers.
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Male
80%
Yes
Female
79%
Yes
Fazoli's Customer Loyalty Score by Ethnicity
Fazoli's's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fazoli's.
74
out of 100
Caucasian
Fazoli's Customer Loyalty Score by Age
Fazoli's's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fazoli's.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 55% | 46-50 | 55% |
66+ 82% | 66+ | 82% |
Fazoli's Customer Loyalty Score by Usage
Fazoli's's Customer Loyalty score was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fazoli's Customer Loyalty Score by Industry
Fazoli's's Customer Loyalty score was rated 70% by Tech industry customers.
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Fazoli's Customer Loyalty vs. Competitors
Compared to its competitors, Fazoli's's Customer Loyalty score is rated right above Steinway, and is preceded by Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| Fazoli's | 73% |
| Steinway | N/A |
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Fazoli's Product Quality
3.4/5
Fazoli's has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Fazoli's Product Information
Fazoli's’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fazoli's's product the highest.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Fazoli's Product Quality
Fazoli's's Product Quality score was rated highest by customers ages 66+, and rated lowest by customers who have used Fazoli's's products/services for 1 to 2 Years.
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Ranked Fazoli's Product Quality the Highest
Ranked Fazoli's Product Quality the Lowest
Fazoli's Product Quality Score by Gender
Male customers rated Fazoli's's Product Quality score 0.1 stars higher than Female customers.
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Male
3.5/5
Female
3.4/5
Fazoli's Product Quality Score by Ethnicity
Fazoli's's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fazoli's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Fazoli's Product Quality Score by Age
Fazoli's's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.6 | 46-50 | 2.6 |
66+ 4.5 | 66+ | 4.5 |
Fazoli's Product Quality Score by Usage
Fazoli's's Product Quality score was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Fazoli's Product Quality Score by Industry
Fazoli's's Product Quality score was rated 4.1 stars by Tech industry customers.
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Fazoli's Product Quality vs. Competitors
Compared to its competitors, Fazoli's's Product Quality score is rated right above Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fazoli's | 3.4/5 |
| Olive Garden | 3.4/5 |
| Steinway | N/A |
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Fazoli's Pricing
Fazoli's ROI & Value For Money
3.3/5
Fazoli's has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Fazoli's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Fazoli's ROI
Fazoli's's ROI score was rated highest by customers ages 66+, and rated lowest by customers who have used Fazoli's's products/services for 5 to 10 Years.
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Ranked Fazoli's ROI the Highest
Ranked Fazoli's ROI the Lowest
Fazoli's ROI Score by Gender
Fazoli's's ROI score was rated 3.4 by both Female and Male customers on Comparably.
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Male
3.4/5
Female
3.4/5
Fazoli's ROI Score by Ethnicity
Fazoli's's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fazoli's.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Fazoli's ROI Score by Age
Fazoli's's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
66+ 4.4 | 66+ | 4.4 |
Fazoli's ROI Score by Usage
Fazoli's's ROI score was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fazoli's ROI Score by Industry
Fazoli's's ROI score was rated 3.8 stars by Tech industry customers.
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Fazoli's Pricing vs. Competitors
Compared to its competitors, Fazoli's's ROI score is rated right above Olive Garden.
| COMPANY | Pricing Score | |
|---|---|---|
| Fazoli's | 3.3/5 |
| Olive Garden | 3.3/5 |
| Steinway | N/A |
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Fazoli's Customer Satisfaction (CSAT)
Fazoli's Customer Satisfaction (CSAT) Score
66 / 100
Fazoli's has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
51%
Satisfied
15%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
8%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fazoli's Customer Satisfaction
Fazoli's's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 46-50.
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Ranked Fazoli's Customer Satisfaction the Highest
Ranked Fazoli's Customer Satisfaction the Lowest
Fazoli's Customer Satisfaction Score by Gender
Female customers rated Fazoli's's Customer Satisfaction score 19 points higher than Male customers.
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56 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 44% |
75 / 100
FemaleVery Satisfied | 58% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
Fazoli's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fazoli's' Customer Satisfaction (CSAT) score was rated 63% according to Caucasian users and customers.
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63 / 100
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
13%
Very Dissatisfied
19%
Fazoli's Customer Satisfaction Score by Age
Fazoli's's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fazoli's.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% | |||||||||||||||
| 66+ | 80% |
Fazoli's Customer Satisfaction Score by Usage
Fazoli's's Customer Satisfaction score was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fazoli's Customer Satisfaction Score by Industry
Fazoli's's Customer Satisfaction score was rated 67 points by Tech industry customers.
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"label": "Tech",
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"csatScore": 67,
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"scoreClassName": "max",
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}Fazoli's Customer Satisfaction vs. Competitors
Compared to its competitors, Fazoli's's Customer Satisfaction score is rated right above Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fazoli's | 66% |
| Olive Garden | 61% |
| Steinway | 0% |
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Fazoli's Customer Service
3.3/5
Fazoli's has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Fazoli's Customer Service
Fazoli's's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Fazoli's's products/services for 5 to 10 Years.
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Ranked Fazoli's Customer Service the Highest
Ranked Fazoli's Customer Service the Lowest
Fazoli's Customer Service Score by Gender
Male customers rated Fazoli's's Customer Service score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Fazoli's Customer Service Score by Ethnicity
Fazoli's's Customer Service score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fazoli's.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Fazoli's Customer Service Score by Age
Fazoli's's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.2 | 46-50 | 3.2 |
66+ 4.2 | 66+ | 4.2 |
Fazoli's Customer Service Score by Usage
Fazoli's's Customer Service score was rated the highest by customers who have used Fazoli's's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Fazoli's Customer Service Score by Industry
Fazoli's's Customer Service score was rated 4.5 stars by Tech industry customers.
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Fazoli's Customer Service vs. Competitors
Compared to its competitors, Fazoli's's Customer Service score is rated right above Steinway, and is preceded by Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Fazoli's | 3.3/5 |
| Steinway | N/A |
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Fazoli's as an Employer
2.5/5
Fazoli's has a 2.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Fazoli's scored a 8 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Fazoli's would recommend the brand to a friend. ENPS measures how likely Fazoli's employees would recommend working at Fazoli's to a friend.
Net Promoter Score
8
NPS Score
| 50% | Promoters |
|---|---|
| 8% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 25% | Promoters |
|---|---|
| 14% | Passive |
| 61% | Detractors |
