FIGS NPS & Customer Reviews

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FIGS

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FIGS

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About FIGS' Brand

FIGS is revolutionizing the healthcare experience by creating the highest quality medical apparel in the world. Among its major competitors, FIGS is ranked in 1st place for NPS while H&M is 2nd, and Pacsun is 3rd.Their current valuation is $200.00M

Brand at a Glance

85%

Customer Loyalty

4.1/5

Product Quality

3.7/5

Pricing

3.9/5

Customer Service

FIGS Ranking

^#1 / 4 of its competitors

FIGS NPS

FIGS's Net Promoter Score (NPS) is a 43 with 66% Promoters, 11% Passives, and 23% Detractors. Net Promoter Score tracks whether FIGS's customers would recommend using the product based on a scale of -100 to 100.

FIGS Overall NPS

NPS

66%	Promoters
11%	Passives
23%	Detractors

FIGS NPS Trend

-100

-50

100

Summary	Date	Score
May 2023 37	May 2023	37
Aug 2023 32	Aug 2023	32
Oct 2023 34	Oct 2023	34
Feb 2024 33	Feb 2024	33
May 2024 35	May 2024	35
Jun 2024 38	Jun 2024	38
Jul 2024 40	Jul 2024	40
Aug 2024 35	Aug 2024	35
Nov 2024 37	Nov 2024	37
Dec 2024 39	Dec 2024	39
Jan 2025 40	Jan 2025	40
Mar 2025 42	Mar 2025	42

How Other Brands Compare

FIGS is ranked first for NPS among its competitors. H&M and Pacsun come in second and third, with Ascena Retail Group coming in at #4. Among those competitors, it is the second most valued company behind H&M.

	FIGS	H&M	Ascena Retail Group	Pacsun
Global Ranking	#-	#215	#-	#-
NPS	43	19	-20	12
Valuation Updated every 24 hours for public companies	$200.00M	$32.65B	$6.05M	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FIGS NPS by Gender

Female customers rated FIGS's NPS 83 points higher than Male customers.

Male

FIGS's NPS was rated by Male customers on Comparably.

40%

Promoters

20%

Passives

40%

Detractors

Female

FIGS's NPS was rated 83 by Female customers on Comparably.

83%

Promoters

17%

Passives

Detractors

FIGS NPS by Usage

FIGS's NPS was rated 13 points by customers who have used FIGS's products/services for Less than 1 Year.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 13	Less than 1 Year	13

FIGS NPS vs. Competitors

Compared to its competitors, FIGS's NPS is rated right above H&M.

COMPANY		NPS Score
	FIGS	43
	H&M	19
	Pacsun	12
	Roman	N/A
	Ascena Retail Group	-20

FIGS Customer Reviews

Out of the 2 FIGS customer reviews 2 were positive and 0 were constructive. FIGS customer reviews reflect that all customers have a favorable experience using the products/services of the company.

FIGS Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of FIGS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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85%

15%

FIGS Customer Loyalty Score by Gender

Female customers rated FIGS's Customer Loyalty score 36% higher than Male customers.

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Male

64%

Yes

Female

100%

Yes

FIGS Customer Loyalty Score by Usage

FIGS's Customer Loyalty score was rated 74% by customers who have used FIGS's products/services for Less than 1 Year.

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Less than 1 Year	74%

FIGS Customer Loyalty Score by Industry

FIGS's Customer Loyalty score was rated 82% by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	82%

FIGS Customer Loyalty vs. Competitors

Compared to its competitors, FIGS's Customer Loyalty score is rated right above H&M.

COMPANY		Customer Loyalty Score
	FIGS	85%
	H&M	77%
	Ascena Retail Group	77%
	Pacsun	76%
	Roman	N/A

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FIGS Product Quality

4.1/5

FIGS has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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FIGS Product Information

FIGS’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated FIGS's product the highest.

Website: http://www.wearfigs.com

Company Size: 11-50 Employees

Industry

Fashion and Beauty

Quick Insights into FIGS Product Quality

FIGS's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked FIGS Product Quality the Highest

Female	4.5
Healthcare, Hospitals and Medicine	3.7
Less than 1 Year	3.5

Ranked FIGS Product Quality the Lowest

Male	3.2

FIGS Product Quality Score by Gender

Female customers rated FIGS's Product Quality score 1.3 stars higher than Male customers.

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Male

3.2/5

Female

4.5/5

FIGS Product Quality Score by Usage

FIGS's Product Quality score was rated 3.5 stars by customers who have used FIGS's products/services for Less than 1 Year.

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Less than 1 Year	3.5

FIGS Product Quality Score by Industry

FIGS's Product Quality score was rated 3.7 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.7

FIGS Product Quality vs. Competitors

Compared to its competitors, FIGS's Product Quality score is rated right above H&M.

COMPANY		Product Quality Score
	FIGS	4.1/5
	H&M	3.9/5
	Pacsun	3.6/5
	Ascena Retail Group	3.5/5
	Roman	N/A

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FIGS Pricing

FIGS ROI & Value For Money

3.7/5

FIGS has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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FIGS Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into FIGS ROI

FIGS's ROI score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked FIGS ROI the Highest

Female	3.9
Healthcare, Hospitals and Medicine	3.8
Less than 1 Year	3

Ranked FIGS ROI the Lowest

Male	3.4

FIGS ROI Score by Gender

Female customers rated FIGS's ROI score 0.5 stars higher than Male customers.

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Male

3.4/5

Female

3.9/5

FIGS ROI Score by Usage

FIGS's ROI score was rated 3 stars by customers who have used FIGS's products/services for Less than 1 Year.

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Less than 1 Year	3

FIGS ROI Score by Industry

FIGS's ROI score was rated 3.8 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.8

FIGS Pricing vs. Competitors

Compared to its competitors, FIGS's ROI score is rated right above Pacsun, and is preceded by H&M.

COMPANY		Pricing Score
	H&M	3.7/5
	FIGS	3.7/5
	Pacsun	3.2/5
	Ascena Retail Group	2.8/5
	Roman	N/A

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FIGS Customer Satisfaction (CSAT)

FIGS Customer Satisfaction (CSAT) Score

80 / 100

FIGS has an overall Customer Satisfaction score of 80 rated by its users and customers.

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Very Satisfied	48%
Satisfied	32%
Neither Satisfied nor Dissatisfied	12%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

48%

Satisfied

32%

Neither Satisfied nor Dissatisfied

12%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FIGS Customer Satisfaction

FIGS's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked FIGS Customer Satisfaction the Highest

Female	100%
Less than 1 Year	86%
Healthcare, Hospitals and Medicine	80%

Ranked FIGS Customer Satisfaction the Lowest

Male	80%

FIGS Customer Satisfaction Score by Gender

Female customers rated FIGS's Customer Satisfaction score 20 points higher than Male customers.

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80 / 100

Male

	Very Satisfied	40%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	20%

100 / 100

Female

	Very Satisfied	50%
	Satisfied	50%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

FIGS Customer Satisfaction Score by Usage

FIGS's Customer Satisfaction score was rated 86 points by customers who have used FIGS's products/services for Less than 1 Year.

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Less than 1 Year	86

FIGS Customer Satisfaction Score by Industry

FIGS's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	80

FIGS Customer Satisfaction vs. Competitors

Compared to its competitors, FIGS's Customer Satisfaction score is rated right above H&M.

COMPANY		Customer Satisfaction (CSAT) Score
	FIGS	80%
	H&M	78%
	Pacsun	67%
	Ascena Retail Group	54%
	Roman	0%

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FIGS Customer Service

3.9/5

FIGS has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About FIGS's Customer Service

Address

11390 W. Olympic Blvd., Suite 280, Los Angeles, CA 90064

Website

http://www.wearfigs.com

Phone Number

1(310) 504-3709

Quick Insights into FIGS Customer Service

FIGS's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.

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Ranked FIGS Customer Service the Highest

Female	4.1
Healthcare, Hospitals and Medicine	3.9
Less than 1 Year	3.3

Ranked FIGS Customer Service the Lowest

Male	3.4

FIGS Customer Service Score by Gender

Female customers rated FIGS's Customer Service score 0.7 stars higher than Male customers.

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Male

3.4/5

Female

4.1/5

FIGS Customer Service Score by Usage

FIGS's Customer Service score was rated 3.3 stars by customers who have used FIGS's products/services for Less than 1 Year.

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Less than 1 Year	3.3

FIGS Customer Service Score by Industry

FIGS's Customer Service score was rated 3.9 stars by Healthcare, Hospitals and Medicine industry customers.

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Healthcare, Hospitals and Medicine	3.9

FIGS Customer Service vs. Competitors

Compared to its competitors, FIGS's Customer Service score is rated right above H&M.

COMPANY		Customer Service Score
	FIGS	3.9/5
	H&M	3.8/5
	Pacsun	3.3/5
	Ascena Retail Group	2.9/5
	Roman	N/A

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FIGS as an Employer

3.9/5

FIGS has a 3.9/5 stars for its overall company culture rated by their employees

top

30%

CEO of FIGS

Heather Hasson Trina Spear

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FIGS scored a 43 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of FIGS would recommend the brand to a friend. ENPS measures how likely FIGS employees would recommend working at FIGS to a friend.

Net Promoter Score

NPS Score

66%	Promoters
11%	Passive
23%	Detractors

Employee Net Promoter Score

eNPS Score

78%	Promoters
0%	Passive
22%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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