19
NPS
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Filecamp
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About Filecamp's Brand
Filecamp is a cloud-based Digital Asset Management (DAM) software solution that helps companies organize and share their digital media such as images, videos, and brand guidelines. Filecamp has unlimited users in all plans, each user configured with their own set of user-, and folder permissions. Unique custom branding options will make sure your DAM system matches your brand guide. +1500 brands from + 60 countries trust Filecamp with their digital assets and brand guidelines. Among its major competitors, Filecamp is ranked in 3rd place for NPS while Brandfolder, Inc is 1st, and Dropbox is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
5/5
Customer Service
Filecamp Ranking
- #3 / 3 of its competitors
Filecamp NPS
Filecamp's Net Promoter Score (NPS) is a 19 with 50% Promoters, 19% Passives, and 31% Detractors. Net Promoter Score tracks whether Filecamp's customers would recommend using the product based on a scale of -100 to 100.
Filecamp Overall NPS
| 50% | Promoters |
|---|---|
| 19% | Passives |
| 31% | Detractors |
Filecamp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 13 | Aug 2020 | 13 |
Jul 2021 19 | Jul 2021 | 19 |
How Other Brands Compare
Filecamp is ranked third for NPS among its competitors. Brandfolder, Inc and Dropbox come in first and second.
Filecamp |  Dropbox |  Brandfolder, Inc | |
| Global Ranking | #- | #314 | #- |
| NPS | 19 | 21 | 59 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.41B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Filecamp NPS vs. Competitors
Compared to its competitors, Filecamp's NPS is rated right below Dropbox.
| COMPANY | NPS Score | |
|---|---|---|
| Brandfolder, Inc | 59 |
| Dropbox | 21 |
| Filecamp | 19 |
Filecamp Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Filecamp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Filecamp Customer Loyalty vs. Competitors
Compared to its competitors, Filecamp's Customer Loyalty score is rated right above Dropbox.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Filecamp | 100% |
| Dropbox | 74% |
| Brandfolder, Inc | N/A |
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Filecamp Product Quality
4.2/5
Filecamp has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Filecamp Product Information
Filecamp serves markets in the United States. Filecamp supports Web devices and offers products for small, medium, and large sized businesses.
Filecamp’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Filecamp's product the highest.
- Website
- https://www.filecamp.com
- Company Size
- 1-10 Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Sports & Entertainment
Languages Supported
English
Product Type
Digital Asset Management Software
Quick Insights into Filecamp Product Quality
Filecamp's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Filecamp Product Quality the Highest
Filecamp Product Quality Score by Industry
Filecamp's Product Quality score was rated 4.8 stars by Marketing, Advertising and Research industry customers.
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Filecamp Product Quality vs. Competitors
Compared to its competitors, Filecamp's Product Quality score is rated right above Dropbox, and is preceded by Brandfolder, Inc.
| COMPANY | Product Quality Score | |
|---|---|---|
| Brandfolder, Inc | 4.5/5 |
| Filecamp | 4.2/5 |
| Dropbox | 3.8/5 |
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Filecamp Pricing
Filecamp ROI & Value For Money
3.8/5
Filecamp has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Filecamp Pricing Plans
Filecamp has a pricing structure that accommodates small, medium, and large businesses. Starting from $29/month, Filecamp uses a subscription model and offers the following: Advanced plan : $59 per month, Professional : $89 per month, and Unlimited users, free bandwidth and custom branding are included in all plans..
Who Uses Filecamp?
Small Businesses
Medium Businesses
Large Enterprises
Filecamp Pricing vs. Competitors
Compared to its competitors, Filecamp's ROI score is rated right below Dropbox.
| COMPANY | Pricing Score | |
|---|---|---|
| Brandfolder, Inc | 4.5/5 |
| Dropbox | 3.8/5 |
| Filecamp | 3.8/5 |
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Filecamp Customer Satisfaction (CSAT)
Filecamp Customer Satisfaction (CSAT) Score
100 / 100
Filecamp has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Filecamp Customer Satisfaction vs. Competitors
Compared to its competitors, Filecamp's Customer Satisfaction score is rated right above Dropbox.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Filecamp | 100% |
| Dropbox | 67% |
| Brandfolder, Inc | 0% |
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Filecamp Customer Service
5/5
Filecamp has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Filecamp's Customer Service
Address
6 Zugerstrasse, 6330 Switzerland
Website
https://www.filecamp.com
Phone Number
+45 26 66 66 66
Filecamp's Social Links
Filecamp Customer Service vs. Competitors
Compared to its competitors, Filecamp's Customer Service score is rated right above Dropbox, and is preceded by Brandfolder, Inc.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brandfolder, Inc | 5/5 |
| Filecamp | 5/5 |
| Dropbox | 3.6/5 |
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Consumer vs. Employees
Filecamp scored a 19 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Filecamp would recommend the brand to a friend. ENPS measures how likely Filecamp employees would recommend working at Filecamp to a friend.
Net Promoter Score
19
NPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
