100
NPS
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FireFly Computers
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About FireFly Computers' Brand
Expert deployment and services for Chromebooks, Laptops, PCs, IFPs, and more. You Save. We Support. Among its major competitors, FireFly Computers is ranked in 1st place for NPS while Best Buy is 2nd.
Brand at a Glance
5/5
Product Quality
FireFly Computers Ranking
- #1 / 2 of its competitors
FireFly Computers NPS
FireFly Computers's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether FireFly Computers's customers would recommend using the product based on a scale of -100 to 100.
FireFly Computers Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
FireFly Computers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 100 | Mar 2022 | 100 |
How Other Brands Compare
FireFly Computers is ranked first for NPS among its competitors. Best Buy comes in second.
FireFly Computers |  Best Buy | |
| Global Ranking | #- | #101 |
| NPS | 100 | -3 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $28.95B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
FireFly Computers NPS vs. Competitors
Compared to its competitors, FireFly Computers's NPS is rated right above Best Buy.
| COMPANY | NPS Score | |
|---|---|---|
| FireFly Computers | 100 |
| Best Buy | -3 |
FireFly Computers Product Quality
5/5
FireFly Computers has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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FireFly Computers Product Information
FireFly Computers’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://fireflycomputers.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Education
Government & Legal
FireFly Computers Product Quality vs. Competitors
Compared to its competitors, FireFly Computers's Product Quality score is rated right above Best Buy.
| COMPANY | Product Quality Score | |
|---|---|---|
| FireFly Computers | 5/5 |
| Best Buy | 3.1/5 |
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VS
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FireFly Computers Customer Satisfaction (CSAT)
FireFly Computers Customer Satisfaction (CSAT) Score
100 / 100
FireFly Computers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
FireFly Computers Customer Satisfaction vs. Competitors
Compared to its competitors, FireFly Computers's Customer Satisfaction score is rated right above Best Buy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| FireFly Computers | 100% |
| Best Buy | 53% |
Unlock FireFly Computers Customer Satisfaction vs. Competitors Data
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