FIRST NATIONAL BANK OF OMAHA NPS & Customer Reviews

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FIRST NATIONAL BANK OF OMAHA

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FIRST NATIONAL BANK OF OMAHA

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About FIRST NATIONAL BANK OF OMAHA's Brand

Among its major competitors, FIRST NATIONAL BANK OF OMAHA is ranked in 2nd place for NPS while First National Bank is 1st.Their current valuation is $3.34B

Brand at a Glance

74%

Customer Loyalty

1.8/5

Product Quality

1.9/5

Pricing

1.8/5

Customer Service

FIRST NATIONAL BANK OF OMAHA Ranking

^#2 / 2 of its competitors

FIRST NATIONAL BANK OF OMAHA NPS

FIRST NATIONAL BANK OF OMAHA's Net Promoter Score (NPS) is a -51 with 18% Promoters, 13% Passives, and 69% Detractors. Net Promoter Score tracks whether FIRST NATIONAL BANK OF OMAHA's customers would recommend using the product based on a scale of -100 to 100.

FIRST NATIONAL BANK OF OMAHA Overall NPS

-51

NPS

18%	Promoters
13%	Passives
69%	Detractors

FIRST NATIONAL BANK OF OMAHA Overall NPS

FIRST NATIONAL BANK OF OMAHA NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2023 -58	Dec 2023	-58
Jan 2024 -56	Jan 2024	-56
Feb 2024 -58	Feb 2024	-58
Mar 2024 -55	Mar 2024	-55
May 2024 -53	May 2024	-53
Jul 2024 -52	Jul 2024	-52
Sep 2024 -52	Sep 2024	-52
Aug 2025 -52	Aug 2025	-52
Sep 2025 -50	Sep 2025	-50
Oct 2025 -51	Oct 2025	-51
Nov 2025 -51	Nov 2025	-51
Mar 2026 -52	Mar 2026	-52

How Other Brands Compare

FIRST NATIONAL BANK OF OMAHA is ranked second for NPS among its competitors. First National Bank comes in first. Among those competitors, it is the second most valued company behind First National Bank.

	FIRST NATIONAL BANK OF OMAHA	First National Bank
Global Ranking	#-	#992
NPS	-51	46
Valuation Updated every 24 hours for public companies	$3.34B	$4.38B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

FIRST NATIONAL BANK OF OMAHA NPS by Gender

Male customers rated FIRST NATIONAL BANK OF OMAHA's NPS 24 points higher than Female customers.

Male

-62

FIRST NATIONAL BANK OF OMAHA's NPS was rated -62 by Male customers on Comparably.

14%

Promoters

10%

Passives

76%

Detractors

Female

-86

FIRST NATIONAL BANK OF OMAHA's NPS was rated -86 by Female customers on Comparably.

Promoters

Passives

93%

Detractors

FIRST NATIONAL BANK OF OMAHA NPS by Ethnicity

FIRST NATIONAL BANK OF OMAHA's NPS was rated -80 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -80	Caucasian	-80

FIRST NATIONAL BANK OF OMAHA NPS by Age

FIRST NATIONAL BANK OF OMAHA's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

41-45

67%

33%

46-50

100%

51-55

100%

56-60

17%

83%

61-65

100%

66+

13%

87%

FIRST NATIONAL BANK OF OMAHA NPS by Usage

FIRST NATIONAL BANK OF OMAHA's NPS was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -78	Less than 1 Year	-78
1 to 2 Years -100	1 to 2 Years	-100
2 to 5 Years -86	2 to 5 Years	-86
Over 10 Years -43	Over 10 Years	-43

FIRST NATIONAL BANK OF OMAHA NPS vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's NPS is rated right below First National Bank.

COMPANY		NPS Score
	First National Bank	46
	FIRST NATIONAL BANK OF OMAHA	-51

FIRST NATIONAL BANK OF OMAHA Customer Reviews

Out of the 4 FIRST NATIONAL BANK OF OMAHA customer reviews 1 was positive and 3 were constructive. FIRST NATIONAL BANK OF OMAHA customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

FIRST NATIONAL BANK OF OMAHA Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of FIRST NATIONAL BANK OF OMAHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

74%

26%

FIRST NATIONAL BANK OF OMAHA Customer Loyalty Score by Gender

Male customers rated FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score 11% higher than Female customers.

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Male

79%

Yes

Female

68%

Yes

FIRST NATIONAL BANK OF OMAHA Customer Loyalty Score by Ethnicity

FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score was rated 75% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

FIRST NATIONAL BANK OF OMAHA Customer Loyalty Score by Age

FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of FIRST NATIONAL BANK OF OMAHA.

20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%
46-50 100%	46-50	100%
51-55 40%	51-55	40%
56-60 85%	56-60	85%
61-65 70%	61-65	70%
66+ 70%	66+	70%

FIRST NATIONAL BANK OF OMAHA Customer Loyalty Score by Usage

FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	70%
1 to 2 Years	33%
2 to 5 Years	61%
Over 10 Years	87%

FIRST NATIONAL BANK OF OMAHA Customer Loyalty Score by Industry

FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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Tech	100%
Accounting	55%
Banking and Financial Services	70%
Healthcare, Hospitals and Medicine	100%

FIRST NATIONAL BANK OF OMAHA Customer Loyalty vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's Customer Loyalty score is rated right below First National Bank.

COMPANY		Customer Loyalty Score
	First National Bank	90%
	FIRST NATIONAL BANK OF OMAHA	74%

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FIRST NATIONAL BANK OF OMAHA Product Quality

1.8/5

FIRST NATIONAL BANK OF OMAHA has an overall Product Quality score of 1.8 out of 5 stars rated by its users and customers.

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FIRST NATIONAL BANK OF OMAHA Product Information

FIRST NATIONAL BANK OF OMAHA’s product quality score is a 1.8 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated FIRST NATIONAL BANK OF OMAHA's product the highest. Reviewers from the Tech industry rated FIRST NATIONAL BANK OF OMAHA the lowest at 1.5.

Website: http://www.firstnational.com

Company Size: 1,001-5,000 Employees

Quick Insights into FIRST NATIONAL BANK OF OMAHA Product Quality

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

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Ranked FIRST NATIONAL BANK OF OMAHA Product Quality the Highest

41-45	3.5
Banking and Financial Services	3.5
Over 10 Years	2.1

Ranked FIRST NATIONAL BANK OF OMAHA Product Quality the Lowest

Less than 1 Year	1.5
Male	1.5
Tech	1.5

FIRST NATIONAL BANK OF OMAHA Product Quality Score by Gender

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

FIRST NATIONAL BANK OF OMAHA Product Quality Score by Ethnicity

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

FIRST NATIONAL BANK OF OMAHA Product Quality Score by Age

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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Summary	Age	Score
41-45 3.5	41-45	3.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

FIRST NATIONAL BANK OF OMAHA Product Quality Score by Usage

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
Over 10 Years	2.1

FIRST NATIONAL BANK OF OMAHA Product Quality Score by Industry

FIRST NATIONAL BANK OF OMAHA's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	2.4
Banking and Financial Services	3.5
Healthcare, Hospitals and Medicine	1.5

FIRST NATIONAL BANK OF OMAHA Product Quality vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's Product Quality score is rated right below First National Bank.

COMPANY		Product Quality Score
	First National Bank	4.1/5
	FIRST NATIONAL BANK OF OMAHA	1.8/5

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FIRST NATIONAL BANK OF OMAHA Pricing

FIRST NATIONAL BANK OF OMAHA ROI & Value For Money

1.9/5

FIRST NATIONAL BANK OF OMAHA has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.

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FIRST NATIONAL BANK OF OMAHA Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from FIRST NATIONAL BANK OF OMAHA.

Quick Insights into FIRST NATIONAL BANK OF OMAHA ROI

FIRST NATIONAL BANK OF OMAHA's ROI score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

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Ranked FIRST NATIONAL BANK OF OMAHA ROI the Highest

41-45	3.3
Banking and Financial Services	3
Over 10 Years	2

Ranked FIRST NATIONAL BANK OF OMAHA ROI the Lowest

Less than 1 Year	1.5
Male	1.5
Tech	1.5

FIRST NATIONAL BANK OF OMAHA ROI Score by Gender

FIRST NATIONAL BANK OF OMAHA's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

FIRST NATIONAL BANK OF OMAHA ROI Score by Ethnicity

FIRST NATIONAL BANK OF OMAHA's ROI score was rated 1.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5

FIRST NATIONAL BANK OF OMAHA ROI Score by Age

FIRST NATIONAL BANK OF OMAHA's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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Summary	Age	Score
41-45 3.3	41-45	3.3
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.6	66+	1.6

FIRST NATIONAL BANK OF OMAHA ROI Score by Usage

FIRST NATIONAL BANK OF OMAHA's ROI score was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
Over 10 Years	2

FIRST NATIONAL BANK OF OMAHA ROI Score by Industry

FIRST NATIONAL BANK OF OMAHA's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	2.6
Banking and Financial Services	3
Healthcare, Hospitals and Medicine	1.5

FIRST NATIONAL BANK OF OMAHA Pricing vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's ROI score is rated right below First National Bank.

COMPANY		Pricing Score
	First National Bank	3.7/5
	FIRST NATIONAL BANK OF OMAHA	1.9/5

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FIRST NATIONAL BANK OF OMAHA Customer Satisfaction (CSAT)

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction (CSAT) Score

23 / 100

FIRST NATIONAL BANK OF OMAHA has an overall Customer Satisfaction score of 23 rated by its users and customers.

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Very Satisfied	6%
Satisfied	17%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	60%

Very Satisfied

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

60%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into FIRST NATIONAL BANK OF OMAHA Customer Satisfaction

FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

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Ranked FIRST NATIONAL BANK OF OMAHA Customer Satisfaction the Highest

41-45	67%
Banking and Financial Services	67%
Over 10 Years	31%

Ranked FIRST NATIONAL BANK OF OMAHA Customer Satisfaction the Lowest

2 to 5 Years	0%
61-65	0%
Tech	0%

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Gender

Male customers rated FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score 11 points higher than Female customers.

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18 / 100

Male

	Very Satisfied	8%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	10%
	Very Dissatisfied	67%

7 / 100

Female

	Very Satisfied	0%
	Satisfied	7%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	79%

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Ethnicity

Caucasian
11%

CSAT according to Caucasian

FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

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11 / 100

Very Satisfied	7%
Satisfied	4%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	10%
Very Dissatisfied	76%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

76%

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Age

FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

41-45

67%

46-50

51-55

56-60

17%

61-65

66+

13%

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Usage

FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	11
1 to 2 Years	0
2 to 5 Years	0
Over 10 Years	31

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Industry

FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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	"title": "FIRST NATIONAL BANK OF OMAHA Customer Satisfaction Score by Industry",
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			"label": "Tech",
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			"score": 0,
			"stars": 0,
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Tech	0
Accounting	25
Banking and Financial Services	67
Healthcare, Hospitals and Medicine	0

FIRST NATIONAL BANK OF OMAHA Customer Satisfaction vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's Customer Satisfaction score is rated right below First National Bank.

COMPANY		Customer Satisfaction (CSAT) Score
	First National Bank	83%
	FIRST NATIONAL BANK OF OMAHA	23%

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FIRST NATIONAL BANK OF OMAHA Customer Service

1.8/5

FIRST NATIONAL BANK OF OMAHA has an overall Customer Service score of 1.8 out of 5 stars rated by its users and customers.

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About FIRST NATIONAL BANK OF OMAHA's Customer Service

Address

Warren, NJ

Website

http://www.firstnational.com

Quick Insights into FIRST NATIONAL BANK OF OMAHA Customer Service

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers from the Tech industry.

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Ranked FIRST NATIONAL BANK OF OMAHA Customer Service the Highest

41-45	3.3
Banking and Financial Services	3.1
Over 10 Years	1.8

Ranked FIRST NATIONAL BANK OF OMAHA Customer Service the Lowest

Less than 1 Year	1.5
Male	1.5
Tech	1.5

FIRST NATIONAL BANK OF OMAHA Customer Service Score by Gender

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

FIRST NATIONAL BANK OF OMAHA Customer Service Score by Ethnicity

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of FIRST NATIONAL BANK OF OMAHA.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5

FIRST NATIONAL BANK OF OMAHA Customer Service Score by Age

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
41-45 3.3	41-45	3.3
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

FIRST NATIONAL BANK OF OMAHA Customer Service Score by Usage

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated the highest by customers who have used FIRST NATIONAL BANK OF OMAHA's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
Over 10 Years	1.8

FIRST NATIONAL BANK OF OMAHA Customer Service Score by Industry

FIRST NATIONAL BANK OF OMAHA's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	2.1
Banking and Financial Services	3.1
Healthcare, Hospitals and Medicine	1.5

FIRST NATIONAL BANK OF OMAHA Customer Service vs. Competitors

Compared to its competitors, FIRST NATIONAL BANK OF OMAHA's Customer Service score is rated right below First National Bank.

COMPANY		Customer Service Score
	First National Bank	3.9/5
	FIRST NATIONAL BANK OF OMAHA	1.8/5

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FIRST NATIONAL BANK OF OMAHA as an Employer

2.9/5

FIRST NATIONAL BANK OF OMAHA has a 2.9/5 stars for its overall company culture rated by their employees

bottom

30%

CEO of FIRST NATIONAL BANK OF OMAHA

Daniel Neill

In the Bottom 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

FIRST NATIONAL BANK OF OMAHA scored a -51 for Net Promoter Score and a -35 for Employee Net Promoter Score. NPS gauges how likely a customer of FIRST NATIONAL BANK OF OMAHA would recommend the brand to a friend. ENPS measures how likely FIRST NATIONAL BANK OF OMAHA employees would recommend working at FIRST NATIONAL BANK OF OMAHA to a friend.

Net Promoter Score

-51

NPS Score

18%	Promoters
13%	Passive
69%	Detractors

Employee Net Promoter Score

-35

eNPS Score

24%	Promoters
17%	Passive
59%	Detractors

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