-50
NPS
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Frost & Sullivan
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About Frost & Sullivan's Brand
Frost and Sullivan is a business growth consultation company focused on increasing brand demand. Among its major competitors, Frost & Sullivan is ranked in 2nd place for NPS while Gartner is 1st, and Cleantech Group is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.8/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Frost & Sullivan Ranking
- #2 / 4 of its competitors
Frost & Sullivan NPS
Frost & Sullivan's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Frost & Sullivan's customers would recommend using the product based on a scale of -100 to 100.
Frost & Sullivan Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Frost & Sullivan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
May 2023 -100 | May 2023 | -100 |
Mar 2025 -50 | Mar 2025 | -50 |
How Other Brands Compare
Frost & Sullivan is ranked second for NPS among its competitors. Gartner and Cleantech Group come in first and third, with Strategy Analytics coming in at #4.
Frost & Sullivan |  Gartner |  Cleantech Group |  Strategy Analytics | |
| Global Ranking | #- | #477 | #- | #- |
| NPS | -50 | 27 | - | - |
| Valuation Updated every 24 hours for public companies | - | $16.42B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Frost & Sullivan NPS vs. Competitors
Compared to its competitors, Frost & Sullivan's NPS is rated right below Gartner.
| COMPANY | NPS Score | |
|---|---|---|
| Gartner | 27 |
| Frost & Sullivan | -50 |
Frost & Sullivan Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Frost & Sullivan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Frost & Sullivan Customer Loyalty vs. Competitors
Compared to its competitors, Frost & Sullivan's Customer Loyalty score is rated right above Gartner.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Frost & Sullivan | 100% |
| Gartner | 79% |
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Frost & Sullivan Product Quality
2.8/5
Frost & Sullivan has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Frost & Sullivan Product Information
Frost & Sullivan’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://www.frost.com
- Company Size
- 11-50 Employees
Industry
Tech
Small Business Services
Frost & Sullivan Product Quality vs. Competitors
Compared to its competitors, Frost & Sullivan's Product Quality score is rated right below Gartner.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gartner | 3.9/5 |
| Frost & Sullivan | 2.8/5 |
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Frost & Sullivan Pricing
Frost & Sullivan ROI & Value For Money
4.5/5
Frost & Sullivan has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Frost & Sullivan Pricing vs. Competitors
Compared to its competitors, Frost & Sullivan's ROI score is rated right above Gartner.
| COMPANY | Pricing Score | |
|---|---|---|
| Frost & Sullivan | 4.5/5 |
| Gartner | 3.8/5 |
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Frost & Sullivan Customer Satisfaction (CSAT)
Frost & Sullivan Customer Satisfaction (CSAT) Score
50 / 100
Frost & Sullivan has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Frost & Sullivan Customer Satisfaction vs. Competitors
Compared to its competitors, Frost & Sullivan's Customer Satisfaction score is rated right below Gartner.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gartner | 78% |
| Frost & Sullivan | 50% |
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Frost & Sullivan Customer Service
4.5/5
Frost & Sullivan has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Frost & Sullivan's Customer Service
Address
331 E Evelyn Ave, Mountain View, CA
Website
http://www.frost.com
Phone Number
2103481003
Frost & Sullivan Customer Service vs. Competitors
Compared to its competitors, Frost & Sullivan's Customer Service score is rated right above Gartner.
| COMPANY | Customer Service Score | |
|---|---|---|
| Frost & Sullivan | 4.5/5 |
| Gartner | 3.9/5 |
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Frost & Sullivan as an Employer
3.9/5
Frost & Sullivan has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Frost & Sullivan scored a -50 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Frost & Sullivan would recommend the brand to a friend. ENPS measures how likely Frost & Sullivan employees would recommend working at Frost & Sullivan to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
