24
NPS
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Gateway
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About Gateway's Brand
Gateway is a PC brands with cow-spotted packaging. Among its major competitors, Gateway is ranked in 2nd place for NPS while Chassis Plans is 1st, and Dell Technologies is 3rd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.6/5
Pricing
3.8/5
Customer Service
Gateway CMO
Gateway Ranking
- #2 / 4 of its competitors
Gateway NPS
Gateway's Net Promoter Score (NPS) is a 24 with 62% Promoters, 0% Passives, and 38% Detractors. Net Promoter Score tracks whether Gateway's customers would recommend using the product based on a scale of -100 to 100.
Gateway Overall NPS
| 62% | Promoters |
|---|---|
| 0% | Passives |
| 38% | Detractors |
Gateway NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Jan 2023 60 | Jan 2023 | 60 |
Apr 2023 33 | Apr 2023 | 33 |
Oct 2023 43 | Oct 2023 | 43 |
Jan 2024 25 | Jan 2024 | 25 |
How Other Brands Compare
Gateway is ranked second for NPS among its competitors. Chassis Plans and Dell Technologies come in first and third, with GSI Health coming in at #4.
Gateway |  Dell Technologies |  Chassis Plans |  GSI Health | |
| Global Ranking | #- | #121 | #- | #- |
| NPS | 24 | 17 | 100 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $58.48B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gateway NPS vs. Competitors
Compared to its competitors, Gateway's NPS is rated right above Dell Technologies, and is preceded by Chassis Plans.
| COMPANY | NPS Score | |
|---|---|---|
| Chassis Plans | 100 |
| Gateway | 24 |
| Dell Technologies | 17 |
Gateway Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Gateway users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gateway Customer Loyalty vs. Competitors
Compared to its competitors, Gateway's Customer Loyalty score is rated right below Dell Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chassis Plans | 83% |
| Dell Technologies | 78% |
| Gateway | 69% |
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Gateway Product Quality
3.2/5
Gateway has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Gateway Product Information
Gateway’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.gateway.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Gateway Product Quality vs. Competitors
Compared to its competitors, Gateway's Product Quality score is rated right below Dell Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chassis Plans | 4.2/5 |
| Dell Technologies | 3.5/5 |
| Gateway | 3.2/5 |
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Gateway Pricing
Gateway ROI & Value For Money
3.6/5
Gateway has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Gateway Pricing vs. Competitors
Compared to its competitors, Gateway's ROI score is rated right above Dell Technologies, and is preceded by Chassis Plans.
| COMPANY | Pricing Score | |
|---|---|---|
| Chassis Plans | 4.2/5 |
| Gateway | 3.6/5 |
| Dell Technologies | 3.5/5 |
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Gateway Customer Satisfaction (CSAT)
Gateway Customer Satisfaction (CSAT) Score
60 / 100
Gateway has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gateway Customer Satisfaction vs. Competitors
Compared to its competitors, Gateway's Customer Satisfaction score is rated right below Dell Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Chassis Plans | 100% |
| Dell Technologies | 68% |
| Gateway | 60% |
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Gateway Customer Service
3.8/5
Gateway has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Gateway's Customer Service
Address
7565 Irvine Center Drive, Irvine, CA
Website
http://www.gateway.com/
Phone Number
(269) 471-2901
Gateway Customer Service vs. Competitors
Compared to its competitors, Gateway's Customer Service score is rated right above Dell Technologies, and is preceded by Chassis Plans.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chassis Plans | 4.1/5 |
| Gateway | 3.8/5 |
| Dell Technologies | 3.4/5 |
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Gateway as an Employer
3.9/5
Gateway has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Gateway scored a 24 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Gateway would recommend the brand to a friend. ENPS measures how likely Gateway employees would recommend working at Gateway to a friend.
Net Promoter Score
24
NPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 50% | Promoters |
|---|---|
| 19% | Passive |
| 31% | Detractors |
