67
NPS
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GBSH Consult
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About GBSH Consult's Brand
GBSH Consult Group is a business consulting agency that aims to help businesses streamline their processes. Among its major competitors, GBSH Consult is ranked in 1st place for NPS while Hay Group is 2nd, and McKinsey & Company is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
GBSH Consult Ranking
- #1 / 4 of its competitors
GBSH Consult NPS
GBSH Consult's Net Promoter Score (NPS) is a 67 with 67% Promoters, 33% Passives, and 0% Detractors. Net Promoter Score tracks whether GBSH Consult's customers would recommend using the product based on a scale of -100 to 100.
GBSH Consult Overall NPS
| 67% | Promoters |
|---|---|
| 33% | Passives |
| 0% | Detractors |
GBSH Consult NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
May 2022 50 | May 2022 | 50 |
Jan 2024 66 | Jan 2024 | 66 |
How Other Brands Compare
GBSH Consult is ranked first for NPS among its competitors. Hay Group and McKinsey & Company come in second and third, with Bain & Company coming in at #4.
GBSH Consult |  McKinsey & Company |  Bain & Company |  Hay Group | |
| Global Ranking | #- | #400 | #- | #- |
| NPS | 67 | 20 | 15 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $244.24M | $1.00B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GBSH Consult NPS vs. Competitors
Compared to its competitors, GBSH Consult's NPS is rated right above Hay Group.
| COMPANY | NPS Score | |
|---|---|---|
| GBSH Consult | 67 |
| Hay Group | 49 |
| McKinsey & Company | 20 |
| Bain & Company | 15 |
GBSH Consult Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of GBSH Consult users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GBSH Consult Customer Loyalty vs. Competitors
Compared to its competitors, GBSH Consult's Customer Loyalty score is rated right above Hay Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GBSH Consult | 83% |
| Hay Group | 78% |
| Bain & Company | 76% |
| McKinsey & Company | 74% |
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GBSH Consult Product Quality
4.1/5
GBSH Consult has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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GBSH Consult Product Information
GBSH Consult’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.gbshconsult.com
- Company Size
- 5,001-10,000 Employees
Industry
Consulting
GBSH Consult Product Quality vs. Competitors
Compared to its competitors, GBSH Consult's Product Quality score is rated right above McKinsey & Company, and is preceded by Bain & Company.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bain & Company | 4.3/5 |
| GBSH Consult | 4.1/5 |
| McKinsey & Company | 4/5 |
| Hay Group | 3.8/5 |
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GBSH Consult Pricing
GBSH Consult ROI & Value For Money
4.1/5
GBSH Consult has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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GBSH Consult Pricing vs. Competitors
Compared to its competitors, GBSH Consult's ROI score is rated right above Hay Group.
| COMPANY | Pricing Score | |
|---|---|---|
| GBSH Consult | 4.1/5 |
| Hay Group | 4/5 |
| Bain & Company | 3.9/5 |
| McKinsey & Company | 3.8/5 |
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GBSH Consult Customer Satisfaction (CSAT)
GBSH Consult Customer Satisfaction (CSAT) Score
100 / 100
GBSH Consult has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GBSH Consult Customer Satisfaction vs. Competitors
Compared to its competitors, GBSH Consult's Customer Satisfaction score is rated right above Hay Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GBSH Consult | 100% |
| Hay Group | 85% |
| Bain & Company | 82% |
| McKinsey & Company | 78% |
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GBSH Consult Customer Service
4.1/5
GBSH Consult has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About GBSH Consult's Customer Service
Address
150 Rivonia Road, Sandton, Wa Keeney, KS 2057 South Africa
Website
http://www.gbshconsult.com
Phone Number
+27115899028
GBSH Consult Customer Service vs. Competitors
Compared to its competitors, GBSH Consult's Customer Service score is rated right above Bain & Company.
| COMPANY | Customer Service Score | |
|---|---|---|
| GBSH Consult | 4.1/5 |
| Bain & Company | 4.1/5 |
| Hay Group | 4/5 |
| McKinsey & Company | 3.9/5 |
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GBSH Consult as an Employer
4.7/5
GBSH Consult has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GBSH Consult scored a 67 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of GBSH Consult would recommend the brand to a friend. ENPS measures how likely GBSH Consult employees would recommend working at GBSH Consult to a friend.
Net Promoter Score
67
NPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
