40
NPS
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Hay Group
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About Hay Group's Brand
Hay Group is a global management consulting firm that work with leaders to help building a more effective strategy. Among its major competitors, Hay Group is ranked in 4th place for NPS while PayScale is 1st, and Newton Software is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
4/5
Customer Service
Hay Group Ranking
- #2 / 4 of its competitors
Hay Group NPS
Hay Group's Net Promoter Score (NPS) is a 40 with 58% Promoters, 24% Passives, and 18% Detractors. Net Promoter Score tracks whether Hay Group's customers would recommend using the product based on a scale of -100 to 100.
Hay Group Overall NPS
| 58% | Promoters |
|---|---|
| 24% | Passives |
| 18% | Detractors |
Hay Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 50 | Sep 2022 | 50 |
Oct 2022 40 | Oct 2022 | 40 |
Nov 2022 50 | Nov 2022 | 50 |
Dec 2022 44 | Dec 2022 | 44 |
Jan 2023 45 | Jan 2023 | 45 |
Feb 2023 50 | Feb 2023 | 50 |
Sep 2023 53 | Sep 2023 | 53 |
Dec 2023 57 | Dec 2023 | 57 |
Jul 2024 47 | Jul 2024 | 47 |
Apr 2025 50 | Apr 2025 | 50 |
Jul 2026 40 | Jul 2026 | 40 |
How Other Brands Compare
Hay Group is ranked second for NPS among its competitors. PayScale and TrueBlue come in first and third, with Korn Ferry coming in at #4.
Hay Group |  Korn Ferry |  TrueBlue |  PayScale | |
| Global Ranking | #- | #547 | #- | #- |
| NPS | 40 | 7 | 33 | 48 |
| Valuation Updated every 24 hours for public companies | - | $3.05B | $560.28M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hay Group NPS by Gender
Hay Group's NPS was rated 33 by Male customers on Comparably.
Male
33
Hay Group's NPS was rated 33 by Male customers on Comparably.
33%
Promoters
67%
Passives
0%
Detractors
Female
N/A
Hay Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Hay Group NPS vs. Competitors
Compared to its competitors, Hay Group's NPS is rated right above TrueBlue, and is preceded by Oliver Wyman.
| COMPANY | NPS Score | |
|---|---|---|
| PayScale | 48 |
 | Newton Software | 45 |
 | Oliver Wyman | 44 |
| Hay Group | 40 |
| TrueBlue | 33 |
| Korn Ferry | 7 |
Hay Group Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Hay Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Hay Group Customer Loyalty Score by Gender
Hay Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Hay Group Customer Loyalty vs. Competitors
Compared to its competitors, Hay Group's Customer Loyalty score is rated right above Oliver Wyman, and is preceded by PayScale.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TrueBlue | 85% |
| PayScale | 81% |
| Hay Group | 78% |
| Oliver Wyman | 75% |
| Korn Ferry | 69% |
| Newton Software | N/A |
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Hay Group Product Quality
3.8/5
Hay Group has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Hay Group Product Information
Hay Group’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.haygroup.com/ww
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Small Business Services
Quick Insights into Hay Group Product Quality
Hay Group's Product Quality score was rated highest by Male customers.
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Ranked Hay Group Product Quality the Highest
Hay Group Product Quality Score by Gender
Hay Group's Product Quality score was rated 3.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Hay Group.
Male
3.8/5
Female
N/A
Hay Group Product Quality vs. Competitors
Compared to its competitors, Hay Group's Product Quality score is rated right above TrueBlue, and is preceded by Oliver Wyman.
| COMPANY | Product Quality Score | |
|---|---|---|
| Newton Software | 4.3/5 |
| PayScale | 4.2/5 |
| Oliver Wyman | 4/5 |
| Hay Group | 3.8/5 |
| TrueBlue | 3.8/5 |
| Korn Ferry | 3.5/5 |
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Hay Group Pricing
Hay Group ROI & Value For Money
4/5
Hay Group has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Hay Group ROI
Hay Group's ROI score was rated highest by Male customers.
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Ranked Hay Group ROI the Highest
Hay Group ROI Score by Gender
Hay Group's ROI score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Hay Group Pricing vs. Competitors
Compared to its competitors, Hay Group's ROI score is rated right above TrueBlue, and is preceded by Oliver Wyman.
| COMPANY | Pricing Score | |
|---|---|---|
| Newton Software | 4.3/5 |
| PayScale | 4.1/5 |
| Oliver Wyman | 4/5 |
| Hay Group | 4/5 |
| TrueBlue | 3.9/5 |
| Korn Ferry | 3.3/5 |
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Hay Group Customer Satisfaction (CSAT)
Hay Group Customer Satisfaction (CSAT) Score
79 / 100
Hay Group has an overall Customer Satisfaction score of 79 rated by its users and customers.
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Very Satisfied
43%
Satisfied
36%
Neither Satisfied nor Dissatisfied
21%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Hay Group Customer Satisfaction
Hay Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked Hay Group Customer Satisfaction the Highest
Hay Group Customer Satisfaction Score by Gender
Hay Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Hay Group Customer Satisfaction vs. Competitors
Compared to its competitors, Hay Group's Customer Satisfaction score is rated right above Oliver Wyman.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hay Group | 79% |
| Oliver Wyman | 77% |
| TrueBlue | 69% |
| Korn Ferry | 68% |
| PayScale | 65% |
| Newton Software | 0% |
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Hay Group Customer Service
4/5
Hay Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hay Group's Customer Service
Address
100 Penn Square East, Philadelphia, PA
Website
http://www.haygroup.com/ww
Quick Insights into Hay Group Customer Service
Hay Group's Customer Service score was rated highest by Male customers.
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Ranked Hay Group Customer Service the Highest
Hay Group Customer Service Score by Gender
Hay Group's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
Hay Group Customer Service vs. Competitors
Compared to its competitors, Hay Group's Customer Service score is rated right above Oliver Wyman, and is preceded by PayScale.
| COMPANY | Customer Service Score | |
|---|---|---|
| PayScale | 4.1/5 |
| Hay Group | 4/5 |
| Oliver Wyman | 4/5 |
| Newton Software | 3.7/5 |
| TrueBlue | 3.5/5 |
| Korn Ferry | 3.4/5 |
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Consumer vs. Employees
Hay Group scored a 40 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Hay Group would recommend the brand to a friend. ENPS measures how likely Hay Group employees would recommend working at Hay Group to a friend.
Net Promoter Score
40
NPS Score
| 58% | Promoters |
|---|---|
| 24% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
