-25
NPS
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GCI General Communication, Inc.
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About GCI General Communication, Inc. Brand
Among its major competitors, GCI General Communication, Inc. is ranked in 2nd place for NPS while Alaska Air Group is 1st, and Alaska Communications Systems Group is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
5/5
Customer Service
GCI General Communication, Inc. Ranking
- #2 / 3 of its competitors
GCI General Communication, Inc. NPS
GCI General Communication, Inc.'s Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether GCI General Communication, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
GCI General Communication, Inc. Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
GCI General Communication, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Dec 2023 0 | Dec 2023 | 0 |
Jan 2024 -25 | Jan 2024 | -25 |
How Other Brands Compare
GCI General Communication, Inc. is ranked second for NPS among its competitors. Alaska Air Group and Alaska Communications Systems Group come in first and third.
GCI General Communication, Inc. |  Alaska Air Group |  Alaska Communications Systems Group | |
| Global Ranking | #- | #222 | #- |
| NPS | -25 | 36 | - |
| Valuation Updated every 24 hours for public companies | - | $8.61B | $184.53M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GCI General Communication, Inc. NPS vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s NPS is rated right below Alaska Air Group.
| COMPANY | NPS Score | |
|---|---|---|
| Alaska Air Group | 36 |
| GCI General Communication, Inc. | -25 |
GCI General Communication, Inc. Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GCI General Communication, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GCI General Communication, Inc. Customer Loyalty vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s Customer Loyalty score is rated right above Alaska Air Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GCI General Communication, Inc. | 100% |
| Alaska Air Group | 79% |
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GCI General Communication, Inc. Product Quality
4.5/5
GCI General Communication, Inc. has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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GCI General Communication, Inc. Product Information
GCI General Communication, Inc.’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Telecommunications
Tech
GCI General Communication, Inc. Product Quality vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s Product Quality score is rated right above Alaska Air Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| GCI General Communication, Inc. | 4.5/5 |
| Alaska Air Group | 4/5 |
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GCI General Communication, Inc. Pricing
GCI General Communication, Inc. ROI & Value For Money
4.2/5
GCI General Communication, Inc. has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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GCI General Communication, Inc. Pricing vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s ROI score is rated right above Alaska Air Group.
| COMPANY | Pricing Score | |
|---|---|---|
| GCI General Communication, Inc. | 4.2/5 |
| Alaska Air Group | 3.7/5 |
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GCI General Communication, Inc. Customer Satisfaction (CSAT)
GCI General Communication, Inc. Customer Satisfaction (CSAT) Score
100 / 100
GCI General Communication, Inc. has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GCI General Communication, Inc. Customer Satisfaction vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s Customer Satisfaction score is rated right above Alaska Air Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GCI General Communication, Inc. | 100% |
| Alaska Air Group | 75% |
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GCI General Communication, Inc. Customer Service
5/5
GCI General Communication, Inc. has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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GCI General Communication, Inc. Customer Service vs. Competitors
Compared to its competitors, GCI General Communication, Inc.'s Customer Service score is rated right above Alaska Air Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| GCI General Communication, Inc. | 5/5 |
| Alaska Air Group | 4/5 |
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GCI General Communication, Inc. as an Employer
Consumer vs. Employees
GCI General Communication, Inc. scored a -25 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of GCI General Communication, Inc. would recommend the brand to a friend. ENPS measures how likely GCI General Communication, Inc. employees would recommend working at GCI General Communication, Inc. to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
