56
NPS
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GE Vernova
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About GE Vernova's Brand
On April 2nd 2024, GE Vernova reached a historic milestone as it officially commenced operations as an independent company. Building on more than 130 years of experience, GE Vernova is a purpose-built company, focused on our mission to electrify and decarbonize the world. With our three segments– Power, Wind, Electrification – delivering a unique scope and scale of solutions to accelerate the energy transition, and strong operations with sustainability, innovation and lean at our core, we are helping to create a more sustainable future. We are proud of our approximately 75,000 employees across more than 100 countries that have united around our purpose and played a vital role in this accomplishment. Among its major competitors, GE Vernova is ranked in 1st place for NPS while Siemens is 2nd, and Helios & Matheson IT is 3rd.Their current market cap is $116.66B
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
4.2/5
Pricing
4.1/5
Customer Service
GE Vernova CMO
John Perry
John Perry serves as the Chief Marketing & Communications Officer, Power Digital of GE Power. John started at GE Power in October of 2018. John currently resides in the San Francisco Bay Area.
GE Vernova Ranking
- #1 / 3 of its competitors
GE Vernova NPS
GE Vernova's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether GE Vernova's customers would recommend using the product based on a scale of -100 to 100.
GE Vernova Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
GE Vernova NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 55 | Apr 2021 | 55 |
Aug 2021 63 | Aug 2021 | 63 |
Nov 2021 67 | Nov 2021 | 67 |
Dec 2021 69 | Dec 2021 | 69 |
Feb 2022 73 | Feb 2022 | 73 |
Oct 2022 63 | Oct 2022 | 63 |
Mar 2023 53 | Mar 2023 | 53 |
Jun 2023 55 | Jun 2023 | 55 |
Aug 2023 47 | Aug 2023 | 47 |
Jan 2024 50 | Jan 2024 | 50 |
Apr 2024 55 | Apr 2024 | 55 |
Sep 2024 57 | Sep 2024 | 57 |
How Other Brands Compare
GE Vernova is ranked first for NPS among its competitors. Siemens and Helios & Matheson IT come in second and third. Among those competitors, it is the most valued company.
GE Vernova |  Siemens |  Helios & Matheson IT | |
| Global Ranking | #- | #499 | #- |
| NPS | 56 | 37 | - |
| Valuation Updated every 24 hours for public companies | $116.66B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GE Vernova NPS by Gender
GE Vernova's NPS was rated 50 by Male customers on Comparably.
Male
50
GE Vernova's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
GE Vernova's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
GE Vernova NPS by Usage
GE Vernova's NPS was rated the highest by customers who have used GE Vernova's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Over 10 Years 34 | Over 10 Years | 34 |
GE Vernova NPS vs. Competitors
Compared to its competitors, GE Vernova's NPS is rated right above Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| GE Vernova | 56 |
| Siemens | 37 |
| Helios & Matheson IT | N/A |
GE Vernova Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of GE Vernova users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GE Vernova Customer Loyalty Score by Gender
GE Vernova's Customer Loyalty score was rated 89 by Male customers on Comparably.
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Male
89%
Yes
Female
N/A
Yes
GE Vernova Customer Loyalty Score by Usage
GE Vernova's Customer Loyalty score was rated 70% by customers who have used GE Vernova's products/services for Less than 1 Year, and by customers with Over 10 Years of usage.
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GE Vernova Customer Loyalty Score by Industry
GE Vernova's Customer Loyalty score was rated 100% by Tech industry customers.
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GE Vernova Customer Loyalty vs. Competitors
Compared to its competitors, GE Vernova's Customer Loyalty score is rated right above Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GE Vernova | 81% |
| Siemens | 80% |
| Helios & Matheson IT | N/A |
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GE Vernova Product Quality
3.6/5
GE Vernova has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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GE Vernova Product Information
GE Vernova’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated GE Vernova's product the highest.
- Website
- https://www.gevernova.com/
- Company Size
- 10,000+ Employees
Industry
Energy and Manufacturing
Quick Insights into GE Vernova Product Quality
GE Vernova's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers who have used GE Vernova's products/services for Less than 1 Year.
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Ranked GE Vernova Product Quality the Highest
Ranked GE Vernova Product Quality the Lowest
GE Vernova Product Quality Score by Gender
GE Vernova's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
GE Vernova Product Quality Score by Usage
GE Vernova's Product Quality score was rated the highest by customers who have used GE Vernova's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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GE Vernova Product Quality Score by Industry
GE Vernova's Product Quality score was rated 4.5 stars by Tech industry customers.
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GE Vernova Product Quality vs. Competitors
Compared to its competitors, GE Vernova's Product Quality score is rated right above Helios & Matheson IT, and is preceded by Siemens.
| COMPANY | Product Quality Score | |
|---|---|---|
| Siemens | 4/5 |
| GE Vernova | 3.6/5 |
| Helios & Matheson IT | N/A |
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GE Vernova Pricing
GE Vernova ROI & Value For Money
4.2/5
GE Vernova has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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GE Vernova Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into GE Vernova ROI
GE Vernova's ROI score was rated highest by Male customers, and rated lowest by customers who have used GE Vernova's products/services for Over 10 Years.
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Ranked GE Vernova ROI the Highest
Ranked GE Vernova ROI the Lowest
GE Vernova ROI Score by Gender
GE Vernova's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
GE Vernova ROI Score by Usage
GE Vernova's ROI score was rated the highest by customers who have used GE Vernova's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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GE Vernova ROI Score by Industry
GE Vernova's ROI score was rated 3.9 stars by Tech industry customers.
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GE Vernova Pricing vs. Competitors
Compared to its competitors, GE Vernova's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| GE Vernova | 4.2/5 |
| Siemens | 4/5 |
| Helios & Matheson IT | N/A |
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GE Vernova Customer Satisfaction (CSAT)
GE Vernova Customer Satisfaction (CSAT) Score
67 / 100
GE Vernova has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
22%
Satisfied
45%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GE Vernova Customer Satisfaction
GE Vernova's Customer Satisfaction score was rated highest by Male customers.
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Ranked GE Vernova Customer Satisfaction the Highest
GE Vernova Customer Satisfaction Score by Gender
GE Vernova's Customer Satisfaction score was rated 83 by Male customers on Comparably.
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83 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
GE Vernova Customer Satisfaction vs. Competitors
Compared to its competitors, GE Vernova's Customer Satisfaction score is rated right above Helios & Matheson IT, and is preceded by Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Siemens | 78% |
| GE Vernova | 67% |
| Helios & Matheson IT | 0% |
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GE Vernova Customer Service
4.1/5
GE Vernova has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About GE Vernova's Customer Service
Address
58 Charles St, Cambridge, MA 02141
Website
https://www.gevernova.com/
GE Vernova's Social Links
Quick Insights into GE Vernova Customer Service
GE Vernova's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used GE Vernova's products/services for Less than 1 Year.
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Ranked GE Vernova Customer Service the Highest
Ranked GE Vernova Customer Service the Lowest
GE Vernova Customer Service Score by Gender
GE Vernova's Customer Service score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
GE Vernova Customer Service Score by Usage
GE Vernova's Customer Service score was rated the highest by customers who have used GE Vernova's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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GE Vernova Customer Service Score by Industry
GE Vernova's Customer Service score was rated 4 stars by Tech industry customers.
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GE Vernova Customer Service vs. Competitors
Compared to its competitors, GE Vernova's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| GE Vernova | 4.1/5 |
| Siemens | 4/5 |
| Helios & Matheson IT | N/A |
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GE Vernova as an Employer
4.6/5
GE Vernova has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GE Vernova scored a 56 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of GE Vernova would recommend the brand to a friend. ENPS measures how likely GE Vernova employees would recommend working at GE Vernova to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 46% | Promoters |
|---|---|
| 32% | Passive |
| 22% | Detractors |
