100
NPS
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GK Software
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About GK Software's Brand
Provider of retail software products. The company develops retail software products for the retail stores providing Store Operations, offering secure handling of business processes at points of sale, as well as software for task management, centralization of back office servers, facility administration, and promotion management and other allied services. Among its major competitors, GK Software is ranked in 1st place for NPS while Sysomos is 2nd, and Tyler Technologies is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GK Software Ranking
- #1 / 4 of its competitors
GK Software NPS
GK Software's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GK Software's customers would recommend using the product based on a scale of -100 to 100.
GK Software Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GK Software NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
GK Software is ranked first for NPS among its competitors. Sysomos and Tyler Technologies come in second and third, with Power Analytics Corporation coming in at #4.
GK Software |  Tyler Technologies |  Sysomos |  Power Analytics Corporation | |
| Global Ranking | #- | #495 | #- | #- |
| NPS | 100 | -41 | -4 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $17.58B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GK Software NPS vs. Competitors
Compared to its competitors, GK Software's NPS is rated right above Sysomos.
| COMPANY | NPS Score | |
|---|---|---|
| GK Software | 100 |
| Sysomos | -4 |
| Tyler Technologies | -41 |
GK Software Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GK Software users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GK Software Customer Loyalty vs. Competitors
Compared to its competitors, GK Software's Customer Loyalty score is rated right above Tyler Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GK Software | 100% |
| Tyler Technologies | 61% |
| Sysomos | 10% |
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GK Software Product Quality
5/5
GK Software has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GK Software Product Information
GK Software’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.gk-software.com
- Company Size
- 501-1,000 Employees
GK Software Product Quality vs. Competitors
Compared to its competitors, GK Software's Product Quality score is rated right above Sysomos.
| COMPANY | Product Quality Score | |
|---|---|---|
| GK Software | 5/5 |
| Sysomos | 4/5 |
| Tyler Technologies | 2.5/5 |
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GK Software Pricing
GK Software ROI & Value For Money
5/5
GK Software has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GK Software Pricing vs. Competitors
Compared to its competitors, GK Software's ROI score is rated right above Sysomos.
| COMPANY | Pricing Score | |
|---|---|---|
| GK Software | 5/5 |
| Sysomos | 3.8/5 |
| Tyler Technologies | 2.4/5 |
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GK Software Customer Satisfaction (CSAT)
GK Software Customer Satisfaction (CSAT) Score
100 / 100
GK Software has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GK Software Customer Satisfaction vs. Competitors
Compared to its competitors, GK Software's Customer Satisfaction score is rated right above Tyler Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GK Software | 100% |
| Tyler Technologies | 36% |
| Sysomos | 0% |
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GK Software Customer Service
5/5
GK Software has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GK Software's Customer Service
Address
8261
Website
www.gk-software.com
Phone Number
7
GK Software Customer Service vs. Competitors
Compared to its competitors, GK Software's Customer Service score is rated right above Sysomos.
| COMPANY | Customer Service Score | |
|---|---|---|
| GK Software | 5/5 |
| Sysomos | 3.5/5 |
| Tyler Technologies | 2.3/5 |
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