-4
NPS
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Sysomos
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About Sysomos' Brand
Sysomos provides social media analytics and monitoring tools to businesses and organizations. Among its major competitors, Sysomos is ranked in 5th place for NPS while Falcon.io is 1st, and NetBase Solutions is 2nd. Overall, Sysomos has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Sysomos Ranking
- #4 / 4 of its competitors
Sysomos NPS
Sysomos's Net Promoter Score (NPS) is a -4 with 40% Promoters, 16% Passives, and 44% Detractors. Net Promoter Score tracks whether Sysomos's customers would recommend using the product based on a scale of -100 to 100.
Sysomos Overall NPS
| 40% | Promoters |
|---|---|
| 16% | Passives |
| 44% | Detractors |
Sysomos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -4 | Aug 2020 | -4 |
Jan 2022 -1 | Jan 2022 | -1 |
Sep 2023 -4 | Sep 2023 | -4 |
How Other Brands Compare
Sysomos is ranked #4 for NPS among its competitors. Falcon.io and NetBase Solutions come in first and second, with Hootsuite coming in at third.
Sysomos |  Hootsuite |  NetBase Solutions |  Falcon.io | |
| Global Ranking | #- | #225 | #- | #- |
| NPS | -4 | 24 | 42 | 47 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $3.40B | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sysomos NPS by Usage
Sysomos's NPS was rated the highest by customers who have used Sysomos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -32 | Less than 1 Year | -32 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 75 | 2 to 5 Years | 75 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Sysomos NPS vs. Competitors
Compared to its competitors, Sysomos's NPS is rated right above Meltwater, and is preceded by Synthesio.
| COMPANY | NPS Score | |
|---|---|---|
| Falcon.io | 47 |
| NetBase Solutions | 42 |
| Hootsuite | 24 |
 | Brandwatch | 0 |
 | Synthesio | N/A |
| Sysomos | -4 |
 | Meltwater | -65 |
Sysomos Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Sysomos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sysomos Customer Loyalty vs. Competitors
Compared to its competitors, Sysomos's Customer Loyalty score is rated right above Synthesio, and is preceded by NetBase Solutions.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Falcon.io | 100% |
| Hootsuite | 76% |
| Meltwater | 60% |
| Brandwatch | 54% |
| NetBase Solutions | 10% |
| Sysomos | 10% |
| Synthesio | N/A |
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Sysomos Product Quality
4/5
Sysomos has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Sysomos Product Information
Sysomos serves markets in the United States, Asia, Europe, Canada, United Kingdom, and Latin America. Sysomos offers products for medium and large sized businesses.
Sysomos’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Sysomos's product the highest.
- Website
- http://www.sysomos.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Media
Social
Sports & Entertainment
Languages Supported
English
Product Type
Facebook App Software
Social Media Marketing Software
Advertising Software
Content Marketing Software
Display Advertising Software
Analytics Software
Social Media Management Software
Social Media Monitoring Software
Social Media Analytics Tools Software
Influencer Marketing Software
Quick Insights into Sysomos Product Quality
Sysomos's Product Quality score was rated highest by customers who have used Sysomos's products/services for Less than 1 Year.
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Ranked Sysomos Product Quality the Highest
Sysomos Product Quality Score by Usage
Sysomos's Product Quality score was rated 3.8 stars by customers who have used Sysomos's products/services for Less than 1 Year.
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Sysomos Product Quality Score by Industry
Sysomos's Product Quality score was rated 3.5 stars by Tech industry customers.
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Sysomos Product Quality vs. Competitors
Compared to its competitors, Sysomos's Product Quality score is rated right above Hootsuite, and is preceded by Falcon.io.
| COMPANY | Product Quality Score | |
|---|---|---|
| NetBase Solutions | 4.4/5 |
| Falcon.io | 4.3/5 |
| Sysomos | 4/5 |
| Hootsuite | 3.9/5 |
| Meltwater | 3.7/5 |
| Brandwatch | 3.5/5 |
| Synthesio | N/A |
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Sysomos Pricing
Sysomos ROI & Value For Money
3.8/5
Sysomos has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sysomos Pricing Plans
Sysomos has a pricing structure that accommodates medium and large businesses.
Who Uses Sysomos?
Medium Businesses
Large Enterprises
Sysomos Pricing vs. Competitors
Compared to its competitors, Sysomos's ROI score is rated right above Hootsuite, and is preceded by Falcon.io.
| COMPANY | Pricing Score | |
|---|---|---|
| NetBase Solutions | 3.9/5 |
| Falcon.io | 3.9/5 |
| Sysomos | 3.8/5 |
| Hootsuite | 3.7/5 |
| Brandwatch | 3.7/5 |
| Meltwater | 3.4/5 |
| Synthesio | N/A |
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Sysomos Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sysomos Customer Satisfaction vs. Competitors
Compared to its competitors, Sysomos's Customer Satisfaction score is rated right above Synthesio, and is preceded by Falcon.io.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NetBase Solutions | 100% |
| Hootsuite | 66% |
| Brandwatch | 50% |
| Meltwater | 29% |
| Falcon.io | 0% |
| Sysomos | 0% |
| Synthesio | 0% |
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Sysomos Customer Service
3.5/5
Sysomos has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Sysomos's Customer Service
Address
25 York Street Suite 900, Toronto, KS Canada
Website
http://www.sysomos.com
Sysomos Customer Service vs. Competitors
Compared to its competitors, Sysomos's Customer Service score is rated right above Synthesio, and is preceded by Hootsuite.
| COMPANY | Customer Service Score | |
|---|---|---|
| NetBase Solutions | 5/5 |
| Falcon.io | 3.9/5 |
| Brandwatch | 3.7/5 |
| Meltwater | 3.7/5 |
| Hootsuite | 3.6/5 |
| Sysomos | 3.5/5 |
| Synthesio | N/A |
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Consumer vs. Employees
Sysomos scored a -4 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sysomos would recommend the brand to a friend. ENPS measures how likely Sysomos employees would recommend working at Sysomos to a friend.
Net Promoter Score
-4
NPS Score
| 40% | Promoters |
|---|---|
| 16% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
