42
NPS
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NetBase Solutions
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About NetBase Solutions' Brand
NetBase provides social intelligence solutions that enable brands to publish, monitor, analyze and engage with customers in real time. Among its major competitors, NetBase Solutions is ranked in 1st place for NPS while Sprout Social is 2nd, and Cision is 3rd.Their current valuation is $250.00M
Brand at a Glance
10%
Customer Loyalty
4.4/5
Product Quality
3.9/5
Pricing
5/5
Customer Service
NetBase Solutions Ranking
- #1 / 4 of its competitors
NetBase Solutions NPS
NetBase Solutions's Net Promoter Score (NPS) is a 42 with 65% Promoters, 12% Passives, and 23% Detractors. Net Promoter Score tracks whether NetBase Solutions's customers would recommend using the product based on a scale of -100 to 100.
NetBase Solutions Overall NPS
| 65% | Promoters |
|---|---|
| 12% | Passives |
| 23% | Detractors |
NetBase Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Jul 2021 42 | Jul 2021 | 42 |
How Other Brands Compare
NetBase Solutions is ranked first for NPS among its competitors. Sprout Social and Cision come in second and third, with G2 coming in at #4. Among those competitors, it is the third most valued company behind Sprout Social.
NetBase Solutions |  Sprout Social |  Cision |  G2 | |
| Global Ranking | #- | #276 | #- | #- |
| NPS | 42 | 37 | 10 | 5 |
| Valuation Updated every 24 hours for public companies | $250.00M | $3.40B | $1.48B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NetBase Solutions NPS by Usage
NetBase Solutions's NPS was rated the highest by customers who have used NetBase Solutions's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 28 | 2 to 5 Years | 28 |
NetBase Solutions NPS vs. Competitors
Compared to its competitors, NetBase Solutions's NPS is rated right above Sprout Social.
| COMPANY | NPS Score | |
|---|---|---|
| NetBase Solutions | 42 |
| Sprout Social | 37 |
| Cision | 10 |
| G2 | 5 |
 | Brandwatch | 0 |
 | Synthesio | N/A |
 | Sysomos | -4 |
NetBase Solutions Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of NetBase Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
NetBase Solutions Customer Loyalty vs. Competitors
Compared to its competitors, NetBase Solutions's Customer Loyalty score is rated right above Sysomos, and is preceded by Brandwatch.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sprout Social | 90% |
| G2 | 67% |
| Cision | 62% |
| Brandwatch | 54% |
| NetBase Solutions | 10% |
| Sysomos | 10% |
| Synthesio | N/A |
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NetBase Solutions Product Quality
4.4/5
NetBase Solutions has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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NetBase Solutions Product Information
NetBase Solutions serves markets in the United States, Asia, Europe, Japan, United Kingdom, Latin America, Brazil, and Mexico. NetBase Solutions supports Web devices and offers products for medium and large sized businesses.
NetBase Solutions’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.netbase.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Analytics
Media
SaaS
Languages Supported
English
Chinese (Traditional)
French
German
Portuguese
Spanish
Chinese (Simplified)
Japanese
Product Type
Facebook App Software
Social Media Marketing Software
Analytics Software
Social Media Analytics Tools Software
NetBase Solutions Product Quality vs. Competitors
Compared to its competitors, NetBase Solutions's Product Quality score is rated right above Sprout Social.
| COMPANY | Product Quality Score | |
|---|---|---|
| NetBase Solutions | 4.4/5 |
| Sprout Social | 4.1/5 |
| Sysomos | 4/5 |
| Cision | 3.6/5 |
| G2 | 3.5/5 |
| Brandwatch | 3.5/5 |
| Synthesio | N/A |
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NetBase Solutions Pricing
NetBase Solutions ROI & Value For Money
3.9/5
NetBase Solutions has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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NetBase Solutions Pricing Plans
NetBase Solutions has a pricing structure that accommodates medium and large businesses.
Who Uses NetBase Solutions?
Medium Businesses
Large Enterprises
NetBase Solutions Pricing vs. Competitors
Compared to its competitors, NetBase Solutions's ROI score is rated right above Sysomos, and is preceded by Sprout Social.
| COMPANY | Pricing Score | |
|---|---|---|
| Sprout Social | 4/5 |
| NetBase Solutions | 3.9/5 |
| Sysomos | 3.8/5 |
| Brandwatch | 3.7/5 |
| Cision | 3.4/5 |
| G2 | 3.4/5 |
| Synthesio | N/A |
Unlock NetBase Solutions ROI vs. Competitors Data
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NetBase Solutions Customer Satisfaction (CSAT)
NetBase Solutions Customer Satisfaction (CSAT) Score
100 / 100
NetBase Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
NetBase Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, NetBase Solutions's Customer Satisfaction score is rated right above Sprout Social.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| NetBase Solutions | 100% |
| Sprout Social | 74% |
| G2 | 69% |
| Cision | 53% |
| Brandwatch | 50% |
| Sysomos | 0% |
| Synthesio | 0% |
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NetBase Solutions Customer Service
5/5
NetBase Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About NetBase Solutions's Customer Service
Address
2087 Landings Drive, Santa Clara, CA
Website
http://www.netbase.com/
NetBase Solutions Customer Service vs. Competitors
Compared to its competitors, NetBase Solutions's Customer Service score is rated right above Sprout Social.
| COMPANY | Customer Service Score | |
|---|---|---|
| NetBase Solutions | 5/5 |
| Sprout Social | 4/5 |
| Brandwatch | 3.7/5 |
| Sysomos | 3.5/5 |
| G2 | 3.3/5 |
| Cision | 3.2/5 |
| Synthesio | N/A |
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NetBase Solutions as an Employer
2.5/5
NetBase Solutions has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
NetBase Solutions scored a 42 for Net Promoter Score and a -43 for Employee Net Promoter Score. NPS gauges how likely a customer of NetBase Solutions would recommend the brand to a friend. ENPS measures how likely NetBase Solutions employees would recommend working at NetBase Solutions to a friend.
Net Promoter Score
42
NPS Score
| 65% | Promoters |
|---|---|
| 12% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
-43
eNPS Score
| 14% | Promoters |
|---|---|
| 29% | Passive |
| 57% | Detractors |
