47
NPS
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Falcon.io
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About Falcon.io's Brand
Provider of a social media management platform. The company offers a unified SaaS platform for social media listening, engaging, publishing and managing customer data and helps clients to explore the full potential of digital marketing by managing multiple customer touchpoints from one platform. Among its major competitors, Falcon.io is ranked in 1st place for NPS while Spredfast is 2nd, and Hootsuite is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Falcon.io Ranking
- #1 / 4 of its competitors
Falcon.io NPS
Falcon.io's Net Promoter Score (NPS) is a 47 with 66% Promoters, 15% Passives, and 19% Detractors. Net Promoter Score tracks whether Falcon.io's customers would recommend using the product based on a scale of -100 to 100.
Falcon.io Overall NPS
| 66% | Promoters |
|---|---|
| 15% | Passives |
| 19% | Detractors |
Falcon.io NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 49 | Aug 2020 | 49 |
Feb 2021 52 | Feb 2021 | 52 |
Apr 2021 54 | Apr 2021 | 54 |
May 2023 47 | May 2023 | 47 |
How Other Brands Compare
Falcon.io is ranked first for NPS among its competitors. Spredfast and Hootsuite come in second and third, with Sprinklr coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Falcon.io NPS by Usage
Falcon.io's NPS was rated the highest by customers who have used Falcon.io's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Falcon.io NPS vs. Competitors
Compared to its competitors, Falcon.io's NPS is rated right above Spredfast.
| COMPANY | NPS Score | |
|---|---|---|
| Falcon.io | 47 |
 | Spredfast | 34 |
 | Hootsuite | 24 |
 | Sprinklr | 10 |
 | Simply Measured | N/A |
Falcon.io Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Falcon.io users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Falcon.io Customer Loyalty vs. Competitors
Compared to its competitors, Falcon.io's Customer Loyalty score is rated right above Hootsuite.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Falcon.io | 100% |
| Hootsuite | 76% |
| Sprinklr | 76% |
| Spredfast | N/A |
| Simply Measured | N/A |
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Falcon.io Product Quality
4.3/5
Falcon.io has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Falcon.io Product Information
Falcon.io serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Falcon.io supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Falcon.io’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Marketing, Advertising and Research industry rated Falcon.io's product the highest. Reviewers from the Tech industry rated Falcon.io the lowest at 3.8.
- Website
- www.falcon.io
- Company Size
- 201-500 Employees
Languages Supported
English
Product Type
Customer Experience Software
Facebook App Software
Social Media Marketing Software
Content Marketing Software
Social Media Management Software
Brand Management Software
Customer Engagement Software
Reputation Management Software
Publishing Software
Social CRM Software
Quick Insights into Falcon.io Product Quality
Falcon.io's Product Quality score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Tech industry.
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Ranked Falcon.io Product Quality the Highest
Ranked Falcon.io Product Quality the Lowest
Falcon.io Product Quality Score by Usage
Falcon.io's Product Quality score was rated 4.6 stars by customers who have used Falcon.io's products/services for 2 to 5 Years.
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Falcon.io Product Quality Score by Industry
Falcon.io's Product Quality score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Falcon.io Product Quality vs. Competitors
Compared to its competitors, Falcon.io's Product Quality score is rated right above Spredfast.
| COMPANY | Product Quality Score | |
|---|---|---|
| Falcon.io | 4.3/5 |
| Spredfast | 4/5 |
| Hootsuite | 3.9/5 |
| Sprinklr | 3.9/5 |
| Simply Measured | N/A |
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Falcon.io Pricing
Falcon.io ROI & Value For Money
3.9/5
Falcon.io has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Falcon.io Pricing Plans
Falcon.io has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry.
Who Uses Falcon.io?
Medium Businesses
Large Enterprises
Quick Insights into Falcon.io ROI
Falcon.io's ROI score was rated highest by customers from the Marketing, Advertising and Research industry.
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Ranked Falcon.io ROI the Highest
Falcon.io ROI Score by Industry
Falcon.io's ROI score was rated 3.7 stars by Marketing, Advertising and Research industry customers.
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Falcon.io Pricing vs. Competitors
Compared to its competitors, Falcon.io's ROI score is rated right above Sprinklr.
| COMPANY | Pricing Score | |
|---|---|---|
| Falcon.io | 3.9/5 |
| Sprinklr | 3.9/5 |
| Hootsuite | 3.7/5 |
| Spredfast | 3.5/5 |
| Simply Measured | N/A |
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Falcon.io Customer Service
3.9/5
Falcon.io has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Falcon.io's Customer Service
Address
H.C. Andersens Boulevard 27, Copenhagen, 1553 Denmark
Website
www.falcon.io
Falcon.io Customer Service vs. Competitors
Compared to its competitors, Falcon.io's Customer Service score is rated right above Sprinklr.
| COMPANY | Customer Service Score | |
|---|---|---|
| Falcon.io | 3.9/5 |
| Sprinklr | 3.8/5 |
| Spredfast | 3.7/5 |
| Hootsuite | 3.6/5 |
| Simply Measured | N/A |
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Consumer vs. Employees
Falcon.io scored a 47 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Falcon.io would recommend the brand to a friend. ENPS measures how likely Falcon.io employees would recommend working at Falcon.io to a friend.
Net Promoter Score
47
NPS Score
| 66% | Promoters |
|---|---|
| 15% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
