-65
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Meltwater
Marketing or Exec? Claim Your Free Account
About Meltwater's Brand
Meltwater is a global media monitoring and analytics company that helps businesses improve their decision-making practices and offers end-to-end PR and Marketing SaaS solutions. We are Meltwater. Inspired by innovation, powered by people. Among its major competitors, Meltwater is ranked in 8th place for NPS while Splunk is 1st, and New Relic is 2nd. Overall, Meltwater has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Meltwater Ranking
- #4 / 4 of its competitors
Meltwater NPS
Meltwater's Net Promoter Score (NPS) is a -65 with 16% Promoters, 3% Passives, and 81% Detractors. Net Promoter Score tracks whether Meltwater's customers would recommend using the product based on a scale of -100 to 100.
Meltwater Overall NPS
| 16% | Promoters |
|---|---|
| 3% | Passives |
| 81% | Detractors |
Meltwater NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -68 | Sep 2021 | -68 |
Nov 2021 -68 | Nov 2021 | -68 |
Sep 2022 -68 | Sep 2022 | -68 |
Oct 2022 -66 | Oct 2022 | -66 |
Dec 2022 -68 | Dec 2022 | -68 |
Jan 2023 -68 | Jan 2023 | -68 |
Feb 2023 -68 | Feb 2023 | -68 |
Nov 2023 -68 | Nov 2023 | -68 |
Dec 2023 -68 | Dec 2023 | -68 |
Mar 2024 -68 | Mar 2024 | -68 |
Jun 2024 -66 | Jun 2024 | -66 |
Apr 2025 -66 | Apr 2025 | -66 |
How Other Brands Compare
Meltwater is ranked #4 for NPS among its competitors. Splunk and New Relic come in first and second, with Hootsuite coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Meltwater NPS by Gender
Female customers rated Meltwater's NPS 100 points higher than Male customers.
Male
-50
Meltwater's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
50
Meltwater's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Meltwater NPS by Age
Meltwater's NPS was rated 100 points by customers ages 26-30 on Comparably.
Meltwater NPS by Usage
Meltwater's NPS was rated the highest by customers who have used Meltwater's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Meltwater NPS vs. Competitors
Compared to its competitors, Meltwater's NPS is rated right above Digimind, and is preceded by Sysomos.
| COMPANY | NPS Score | |
|---|---|---|
 | Splunk | 45 |
 | New Relic | 42 |
 | Talkwalker | 28 |
 | Hootsuite | 24 |
 | Socialbakers | 11 |
 | Brandwatch | 0 |
 | Zignal Labs | N/A |
 | Burrellesluce | N/A |
 | Gorkana | N/A |
 | Synthesio | N/A |
 | Sysomos | -4 |
| Meltwater | -65 |
 | Digimind | -100 |
Meltwater Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Meltwater users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Meltwater Customer Loyalty Score by Gender
Female customers rated Meltwater's Customer Loyalty score 67% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Meltwater.
Male
33%
Yes
Female
100%
Yes
Meltwater Customer Loyalty Score by Age
Meltwater's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Meltwater.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
Meltwater Customer Loyalty Score by Usage
Meltwater's Customer Loyalty score was rated the highest by customers who have used Meltwater's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Meltwater Customer Loyalty Score by Industry
Meltwater's Customer Loyalty score was rated 49% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Meltwater Customer Loyalty vs. Competitors
Compared to its competitors, Meltwater's Customer Loyalty score is rated right above Brandwatch, and is preceded by Socialbakers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Splunk | 83% |
| New Relic | 78% |
| Hootsuite | 76% |
| Socialbakers | 69% |
| Meltwater | 60% |
| Brandwatch | 54% |
| Sysomos | 10% |
| Talkwalker | N/A |
| Digimind | N/A |
| Zignal Labs | N/A |
| Burrellesluce | N/A |
| Gorkana | N/A |
| Synthesio | N/A |
Unlock Meltwater Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Meltwater Customer Loyalty vs. Competitors data and gain insights into your customers today.
Meltwater Product Quality
3.7/5
Meltwater has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Meltwater's overall Product Quality score rated by its users and customers.
Meltwater Product Information
Meltwater serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Meltwater supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Meltwater’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Meltwater's product the highest. Reviewers from the Education industry rated Meltwater the lowest at 3.
- Website
- http://www.meltwater.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Facebook App Software
Social Media Marketing Software
Campaign Management Software
Social Media Management Software
Reputation Management Software
Media & Entertainment Software
Public Relations Software
Quick Insights into Meltwater Product Quality
Meltwater's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Meltwater's Product Quality.
Ranked Meltwater Product Quality the Highest
Ranked Meltwater Product Quality the Lowest
Meltwater Product Quality Score by Gender
Female customers rated Meltwater's Product Quality score 1.5 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Meltwater.
Male
2.4/5
Female
3.9/5
Meltwater Product Quality Score by Age
Meltwater's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Meltwater.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Meltwater Product Quality Score by Usage
Meltwater's Product Quality score was rated 3 stars by customers who have used Meltwater's products/services for 1 to 2 Years, and by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Meltwater Product Quality Score by Industry
Meltwater's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Meltwater Product Quality vs. Competitors
Compared to its competitors, Meltwater's Product Quality score is rated right above Brandwatch, and is preceded by Socialbakers.
| COMPANY | Product Quality Score | |
|---|---|---|
| Splunk | 4.2/5 |
| New Relic | 4.1/5 |
| Sysomos | 4/5 |
| Talkwalker | 3.9/5 |
| Hootsuite | 3.9/5 |
| Socialbakers | 3.7/5 |
| Meltwater | 3.7/5 |
| Brandwatch | 3.5/5 |
| Digimind | N/A |
| Zignal Labs | N/A |
| Burrellesluce | N/A |
| Gorkana | N/A |
| Synthesio | N/A |
Unlock Meltwater Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Meltwater Product Quality vs. Competitors data and gain insights into your customers today.
Meltwater Pricing
Meltwater ROI & Value For Money
3.4/5
Meltwater has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Meltwater's overall ROI score rated by its users and customers.
Meltwater Pricing Plans
Meltwater has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Meltwater?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Meltwater ROI
Meltwater's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Meltwater's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Meltwater's ROI score.
Ranked Meltwater ROI the Highest
Ranked Meltwater ROI the Lowest
Meltwater ROI Score by Gender
Female customers rated Meltwater's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Meltwater.
Male
2.9/5
Female
3.9/5
Meltwater ROI Score by Age
Meltwater's ROI score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Meltwater.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Meltwater ROI Score by Usage
Meltwater's ROI score was rated the highest by customers who have used Meltwater's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Meltwater ROI Score by Industry
Meltwater's ROI score was rated 3.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Meltwater Pricing vs. Competitors
Compared to its competitors, Meltwater's ROI score is rated right above Digimind, and is preceded by Socialbakers.
| COMPANY | Pricing Score | |
|---|---|---|
| Splunk | 4.1/5 |
| New Relic | 3.8/5 |
| Sysomos | 3.8/5 |
| Talkwalker | 3.7/5 |
| Hootsuite | 3.7/5 |
| Brandwatch | 3.7/5 |
| Socialbakers | 3.6/5 |
| Meltwater | 3.4/5 |
| Digimind | N/A |
| Zignal Labs | N/A |
| Burrellesluce | N/A |
| Gorkana | N/A |
| Synthesio | N/A |
Unlock Meltwater ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Meltwater ROI vs. Competitors data and gain insights into your customers today.
Meltwater Customer Satisfaction (CSAT)
Meltwater Customer Satisfaction (CSAT) Score
29 / 100
Meltwater has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Meltwater Customer Satisfaction
Meltwater's Customer Satisfaction score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Meltwater's Customer Satisfaction.
Ranked Meltwater Customer Satisfaction the Highest
Meltwater Customer Satisfaction Score by Gender
Meltwater's Customer Satisfaction score was rated 33 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Meltwater.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 34% |
Meltwater Customer Satisfaction Score by Usage
Meltwater's Customer Satisfaction score was rated 33 points by customers who have used Meltwater's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Meltwater Customer Satisfaction Score by Industry
Meltwater's Customer Satisfaction score was rated 50 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Meltwater Customer Satisfaction Score by Industry",
"text": "Meltwater's Customer Satisfaction score was rated 50 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Meltwater's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
}
]
}Meltwater Customer Satisfaction vs. Competitors
Compared to its competitors, Meltwater's Customer Satisfaction score is rated right above Talkwalker, and is preceded by Brandwatch.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Digimind | 100% |
| New Relic | 87% |
| Socialbakers | 83% |
| Splunk | 78% |
| Hootsuite | 66% |
| Brandwatch | 50% |
| Meltwater | 29% |
| Talkwalker | 0% |
| Sysomos | 0% |
| Zignal Labs | 0% |
| Burrellesluce | 0% |
| Gorkana | 0% |
| Synthesio | 0% |
Unlock Meltwater Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Meltwater Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Meltwater Customer Service
3.7/5
Meltwater has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Meltwater's overall Customer Service score rated by its users and customers.
About Meltwater's Customer Service
Address
225 Bush Street, Suite 1000, San Francisco, CA 94105
Website
http://www.meltwater.com
Phone Number
(415) 829-5900
Meltwater's Social Links
Quick Insights into Meltwater Customer Service
Meltwater's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Meltwater's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Meltwater's Customer Service score.
Ranked Meltwater Customer Service the Highest
Ranked Meltwater Customer Service the Lowest
Meltwater Customer Service Score by Gender
Female customers rated Meltwater's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Meltwater.
Male
2.9/5
Female
3.9/5
Meltwater Customer Service Score by Age
Meltwater's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Meltwater.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
Meltwater Customer Service Score by Usage
Meltwater's Customer Service score was rated the highest by customers who have used Meltwater's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Meltwater Customer Service Score by Industry
Meltwater's Customer Service score was rated 3.6 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Meltwater Customer Service vs. Competitors
Compared to its competitors, Meltwater's Customer Service score is rated right above Hootsuite, and is preceded by Brandwatch.
| COMPANY | Customer Service Score | |
|---|---|---|
| Splunk | 4.1/5 |
| New Relic | 3.9/5 |
| Socialbakers | 3.8/5 |
| Talkwalker | 3.7/5 |
| Brandwatch | 3.7/5 |
| Meltwater | 3.7/5 |
| Hootsuite | 3.6/5 |
| Sysomos | 3.5/5 |
| Digimind | 1.5/5 |
| Zignal Labs | N/A |
| Burrellesluce | N/A |
| Gorkana | N/A |
| Synthesio | N/A |
Unlock Meltwater Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Meltwater Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Meltwater scored a -65 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of Meltwater would recommend the brand to a friend. ENPS measures how likely Meltwater employees would recommend working at Meltwater to a friend.
Net Promoter Score
-65
NPS Score
| 16% | Promoters |
|---|---|
| 3% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 55% | Promoters |
|---|---|
| 29% | Passive |
| 16% | Detractors |
