28
NPS
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Talkwalker
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About Talkwalker's Brand
Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. Among its major competitors, Talkwalker is ranked in 2nd place for NPS while Dataminr is 1st, and Brandwatch is 3rd.
Brand at a Glance
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Talkwalker Ranking
- #2 / 3 of its competitors
Talkwalker NPS
Talkwalker's Net Promoter Score (NPS) is a 28 with 52% Promoters, 24% Passives, and 24% Detractors. Net Promoter Score tracks whether Talkwalker's customers would recommend using the product based on a scale of -100 to 100.
Talkwalker Overall NPS
| 52% | Promoters |
|---|---|
| 24% | Passives |
| 24% | Detractors |
Talkwalker NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 31 | Aug 2020 | 31 |
Nov 2022 28 | Nov 2022 | 28 |
How Other Brands Compare
Talkwalker is ranked second for NPS among its competitors. Dataminr and Brandwatch come in first and third.
Talkwalker |  Dataminr |  Brandwatch | |
| Global Ranking | #- | #928 | #- |
| NPS | 28 | 29 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.60B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Talkwalker NPS by Usage
Talkwalker's NPS was rated the highest by customers who have used Talkwalker's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
Talkwalker NPS vs. Competitors
Compared to its competitors, Talkwalker's NPS is rated right above Brandwatch, and is preceded by Dataminr.
| COMPANY | NPS Score | |
|---|---|---|
| Dataminr | 29 |
| Talkwalker | 28 |
| Brandwatch | 0 |
Talkwalker Product Quality
3.9/5
Talkwalker has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Talkwalker Product Information
Talkwalker serves markets in the United States. Talkwalker supports Web devices and offers products for small, medium, and large sized businesses.
Talkwalker’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Talkwalker's product the highest.
- Website
- http://talkwalker.com
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Languages Supported
English
French
German
Portuguese
Spanish
Japanese
Italian
Product Type
Facebook App Software
Social Media Marketing Software
Reputation Management Software
Social Media Analytics Tools Software
Quick Insights into Talkwalker Product Quality
Talkwalker's Product Quality score was rated highest by customers who have used Talkwalker's products/services for 1 to 2 Years.
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Ranked Talkwalker Product Quality the Highest
Talkwalker Product Quality Score by Usage
Talkwalker's Product Quality score was rated 4.3 stars by customers who have used Talkwalker's products/services for 1 to 2 Years.
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Talkwalker Product Quality Score by Industry
Talkwalker's Product Quality score was rated 3.5 stars by Tech industry customers.
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Talkwalker Product Quality vs. Competitors
Compared to its competitors, Talkwalker's Product Quality score is rated right above Brandwatch, and is preceded by Dataminr.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dataminr | 4.1/5 |
| Talkwalker | 3.9/5 |
| Brandwatch | 3.5/5 |
Unlock Talkwalker Product Quality vs. Competitors Data
VS
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Talkwalker Pricing
Talkwalker ROI & Value For Money
3.7/5
Talkwalker has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Talkwalker Pricing Plans
Talkwalker has a pricing structure that accommodates small, medium, and large businesses. Starting from $9600/year, Talkwalker uses a subscription model and offers the following: Contact Talkwalker for Corporate and Enterprise pricing details.. For the users that are not ready to commit yet, Talkwalker also offers a free trial.
Who Uses Talkwalker?
Small Businesses
Medium Businesses
Large Enterprises
Talkwalker Pricing vs. Competitors
Compared to its competitors, Talkwalker's ROI score is rated right above Brandwatch, and is preceded by Dataminr.
| COMPANY | Pricing Score | |
|---|---|---|
| Dataminr | 3.8/5 |
| Talkwalker | 3.7/5 |
| Brandwatch | 3.7/5 |
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VS
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Talkwalker Customer Service
3.7/5
Talkwalker has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Talkwalker's Customer Service
Address
485 Lexington Ave 26th Floor, 10017
Website
http://talkwalker.com
Phone Number
+1-646-712-9441
Talkwalker Customer Service vs. Competitors
Compared to its competitors, Talkwalker's Customer Service score is rated right above Brandwatch, and is preceded by Dataminr.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dataminr | 4/5 |
| Talkwalker | 3.7/5 |
| Brandwatch | 3.7/5 |
Unlock Talkwalker Customer Service vs. Competitors Data
VS
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Talkwalker as an Employer
4.2/5
Talkwalker has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Talkwalker scored a 28 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Talkwalker would recommend the brand to a friend. ENPS measures how likely Talkwalker employees would recommend working at Talkwalker to a friend.
Net Promoter Score
28
NPS Score
| 52% | Promoters |
|---|---|
| 24% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
