glassybaby NPS & Customer Reviews

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About glassybaby's Brand

glassybaby creates hand-blown collectible tealight glass votive candle holders that make exceptional gifts and give back to charity. Among its major competitors, glassybaby is ranked in 3rd place for NPS while Uber is 1st, and CrowdRise is 2nd.

Brand at a Glance

54%

Customer Loyalty

3.7/5

Product Quality

3.1/5

Pricing

3.7/5

Customer Service

glassybaby Ranking

^#3 / 4 of its competitors

glassybaby NPS

glassybaby's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether glassybaby's customers would recommend using the product based on a scale of -100 to 100.

glassybaby Overall NPS

NPS

40%	Promoters
30%	Passives
30%	Detractors

glassybaby NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2021 100	Jan 2021	100
Mar 2021 0	Mar 2021	0
Apr 2021 33	Apr 2021	33
May 2022 25	May 2022	25
Jun 2022 0	Jun 2022	0
Jan 2023 0	Jan 2023	0
Mar 2023 13	Mar 2023	13
Feb 2024 12	Feb 2024	12
Aug 2024 0	Aug 2024	0
Nov 2024 10	Nov 2024	10

How Other Brands Compare

glassybaby is ranked third for NPS among its competitors. Uber and CrowdRise come in first and second, with BoundlessGEO coming in at #4.

	glassybaby	Uber	CrowdRise	BoundlessGEO
Global Ranking	#-	#90	#-	#-
NPS	10	23	15	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$107.19B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

glassybaby NPS vs. Competitors

Compared to its competitors, glassybaby's NPS is rated right above ColorOfChange, and is preceded by CrowdRise.

COMPANY		NPS Score
	Uber	23
	CrowdRise	15
	glassybaby	10
	ColorOfChange	N/A
	Chan Zuckerberg Initiative	N/A

glassybaby Customer Loyalty

54%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

54% of glassybaby users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

54%

46%

glassybaby Customer Loyalty vs. Competitors

Compared to its competitors, glassybaby's Customer Loyalty score is rated right above ColorOfChange, and is preceded by Uber.

COMPANY		Customer Loyalty Score
	CrowdRise	83%
	Uber	76%
	glassybaby	54%
	ColorOfChange	N/A
	Chan Zuckerberg Initiative	N/A

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glassybaby Product Quality

3.7/5

glassybaby has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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glassybaby Product Information

glassybaby’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://glassybaby.com/

Company Size: 201-500 Employees

Industry

Tech

Real Estate

glassybaby Product Quality vs. Competitors

Compared to its competitors, glassybaby's Product Quality score is rated right above ColorOfChange, and is preceded by CrowdRise.

COMPANY		Product Quality Score
	Uber	3.9/5
	CrowdRise	3.7/5
	glassybaby	3.7/5
	ColorOfChange	N/A
	Chan Zuckerberg Initiative	N/A

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glassybaby Pricing

glassybaby ROI & Value For Money

3.1/5

glassybaby has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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glassybaby Pricing vs. Competitors

Compared to its competitors, glassybaby's ROI score is rated right above ColorOfChange, and is preceded by Uber.

COMPANY		Pricing Score
	CrowdRise	3.8/5
	Uber	3.7/5
	glassybaby	3.1/5
	ColorOfChange	N/A
	Chan Zuckerberg Initiative	N/A

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glassybaby Customer Satisfaction (CSAT)

glassybaby Customer Satisfaction (CSAT) Score

40 / 100

glassybaby has an overall Customer Satisfaction score of 40 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

glassybaby Customer Satisfaction vs. Competitors

Compared to its competitors, glassybaby's Customer Satisfaction score is rated right above ColorOfChange, and is preceded by CrowdRise.

COMPANY		Customer Satisfaction (CSAT) Score
	Uber	73%
	CrowdRise	50%
	glassybaby	40%
	ColorOfChange	0%
	Chan Zuckerberg Initiative	0%

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glassybaby Customer Service

3.7/5

glassybaby has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About glassybaby's Customer Service

Address

3604, Seattle, WA 98115-5408

Website

http://glassybaby.com/

Phone Number

(206) 538-2436

glassybaby's Social Links

glassybaby Customer Service vs. Competitors

Compared to its competitors, glassybaby's Customer Service score is rated right above ColorOfChange, and is preceded by Uber.

COMPANY		Customer Service Score
	CrowdRise	3.8/5
	Uber	3.7/5
	glassybaby	3.7/5
	ColorOfChange	N/A
	Chan Zuckerberg Initiative	N/A

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glassybaby as an Employer

4.5/5

glassybaby has a 4.5/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of glassybaby

William Cummings

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

glassybaby scored a 10 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of glassybaby would recommend the brand to a friend. ENPS measures how likely glassybaby employees would recommend working at glassybaby to a friend.

Net Promoter Score

NPS Score

40%	Promoters
30%	Passive
30%	Detractors

Employee Net Promoter Score

eNPS Score

55%	Promoters
0%	Passive
45%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail