100
NPS
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GMR Web Team
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About GMR Web Team's Brand
GMR Web Team is a result-driven digital marketing and web design agency helping healthcare practices maximize their ROI. Among its major competitors, GMR Web Team is ranked in 1st place for NPS while PatientPop is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
GMR Web Team Ranking
- #1 / 2 of its competitors
GMR Web Team NPS
GMR Web Team's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GMR Web Team's customers would recommend using the product based on a scale of -100 to 100.
GMR Web Team Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GMR Web Team NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
How Other Brands Compare
GMR Web Team is ranked first for NPS among its competitors. PatientPop comes in second.
GMR Web Team |  PatientPop | |
| Global Ranking | #- | #952 |
| NPS | 100 | 26 |
| Valuation Updated every 24 hours for public companies | - | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GMR Web Team NPS vs. Competitors
Compared to its competitors, GMR Web Team's NPS is rated right above PatientPop.
| COMPANY | NPS Score | |
|---|---|---|
| GMR Web Team | 100 |
| PatientPop | 26 |
GMR Web Team Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of GMR Web Team users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GMR Web Team Customer Loyalty vs. Competitors
Compared to its competitors, GMR Web Team's Customer Loyalty score is rated right above PatientPop.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| GMR Web Team | 100% |
| PatientPop | 61% |
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GMR Web Team Product Quality
5/5
GMR Web Team has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GMR Web Team Product Information
GMR Web Team’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.gmrwebteam.com
- Company Size
- 11-50 Employees
Industry
Marketing, Advertising and Research
GMR Web Team Product Quality vs. Competitors
Compared to its competitors, GMR Web Team's Product Quality score is rated right above PatientPop.
| COMPANY | Product Quality Score | |
|---|---|---|
| GMR Web Team | 5/5 |
| PatientPop | 3.6/5 |
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GMR Web Team Pricing
GMR Web Team ROI & Value For Money
5/5
GMR Web Team has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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GMR Web Team Pricing vs. Competitors
Compared to its competitors, GMR Web Team's ROI score is rated right above PatientPop.
| COMPANY | Pricing Score | |
|---|---|---|
| GMR Web Team | 5/5 |
| PatientPop | 3.4/5 |
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GMR Web Team Customer Satisfaction (CSAT)
GMR Web Team Customer Satisfaction (CSAT) Score
100 / 100
GMR Web Team has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GMR Web Team Customer Satisfaction vs. Competitors
Compared to its competitors, GMR Web Team's Customer Satisfaction score is rated right above PatientPop.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GMR Web Team | 100% |
| PatientPop | 18% |
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GMR Web Team Customer Service
5/5
GMR Web Team has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GMR Web Team's Customer Service
Address
2552 Walnut Ave., Suite 110, Tustin, CA 92780
Website
https://www.gmrwebteam.com
Phone Number
7147319000
GMR Web Team Customer Service vs. Competitors
Compared to its competitors, GMR Web Team's Customer Service score is rated right above PatientPop.
| COMPANY | Customer Service Score | |
|---|---|---|
| GMR Web Team | 5/5 |
| PatientPop | 3.1/5 |
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GMR Web Team as an Employer
4.5/5
GMR Web Team has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GMR Web Team scored a 100 for Net Promoter Score and a 76 for Employee Net Promoter Score. NPS gauges how likely a customer of GMR Web Team would recommend the brand to a friend. ENPS measures how likely GMR Web Team employees would recommend working at GMR Web Team to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
76
eNPS Score
| 81% | Promoters |
|---|---|
| 14% | Passive |
| 5% | Detractors |
