-37
NPS
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Brand Page
GoFundMe
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About GoFundMe's Brand
Go Fund me for Nepal Earthquakes
Brand at a Glance
46%
Customer Loyalty
2.2/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
GoFundMe NPS
GoFundMe's Net Promoter Score (NPS) is a -37 with 28% Promoters, 7% Passives, and 65% Detractors. Net Promoter Score tracks whether GoFundMe's customers would recommend using the product based on a scale of -100 to 100.
GoFundMe Overall NPS
| 28% | Promoters |
|---|---|
| 7% | Passives |
| 65% | Detractors |
GoFundMe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 -38 | Mar 2024 | -38 |
Jun 2024 -37 | Jun 2024 | -37 |
Oct 2024 -37 | Oct 2024 | -37 |
Nov 2024 -37 | Nov 2024 | -37 |
Dec 2024 -37 | Dec 2024 | -37 |
Jan 2025 -36 | Jan 2025 | -36 |
Feb 2025 -38 | Feb 2025 | -38 |
Mar 2025 -36 | Mar 2025 | -36 |
Apr 2025 -37 | Apr 2025 | -37 |
Jul 2025 -37 | Jul 2025 | -37 |
Aug 2025 -37 | Aug 2025 | -37 |
Oct 2025 -39 | Oct 2025 | -39 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoFundMe NPS by Gender
Female customers rated GoFundMe's NPS 20 points higher than Male customers.
Male
-70
GoFundMe's NPS was rated -70 by Male customers on Comparably.
13%
Promoters
4%
Passives
83%
Detractors
Female
-50
GoFundMe's NPS was rated -50 by Female customers on Comparably.
15%
Promoters
20%
Passives
65%
Detractors
GoFundMe NPS by Ethnicity
GoFundMe's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
African American/Black -66 | African American/Black | -66 |
Other -100 | Other | -100 |
GoFundMe NPS by Age
GoFundMe's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
GoFundMe NPS by Usage
GoFundMe's NPS was rated the highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
1 to 2 Years -24 | 1 to 2 Years | -24 |
2 to 5 Years -82 | 2 to 5 Years | -82 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -75 | Over 10 Years | -75 |
GoFundMe Customer Reviews
Out of the 15 GoFundMe customer reviews 2 were positive and 13 were constructive. GoFundMe customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
GoFundMe Customer Loyalty
46%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
46% of GoFundMe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
GoFundMe Customer Loyalty Score by Gender
Male customers rated GoFundMe's Customer Loyalty score 8% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of GoFundMe.
Male
49%
Yes
Female
41%
Yes
GoFundMe Customer Loyalty Score by Ethnicity
GoFundMe's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of GoFundMe.
45
out of 100
Caucasian
40
out of 100
African American/Black
23
out of 100
Other
GoFundMe Customer Loyalty Score by Age
GoFundMe's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of GoFundMe.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 64% | 26-30 | 64% |
31-35 10% | 31-35 | 10% |
36-40 100% | 36-40 | 100% |
41-45 44% | 41-45 | 44% |
46-50 78% | 46-50 | 78% |
51-55 44% | 51-55 | 44% |
56-60 36% | 56-60 | 36% |
61-65 70% | 61-65 | 70% |
66+ 21% | 66+ | 21% |
GoFundMe Customer Loyalty Score by Usage
GoFundMe's Customer Loyalty score was rated the highest by customers who have used GoFundMe's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
GoFundMe Customer Loyalty Score by Industry
GoFundMe's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Non-Profit industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
GoFundMe Product Quality
2.2/5
GoFundMe has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFundMe's overall Product Quality score rated by its users and customers.
GoFundMe Product Information
GoFundMe’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated GoFundMe's product the highest. Reviewers from the Tech industry rated GoFundMe the lowest at 1.5.
- Company Size
- 201-500 Employees
Industry
Tech
Non-Profit
SaaS
Quick Insights into GoFundMe Product Quality
GoFundMe's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked GoFundMe's Product Quality.
Ranked GoFundMe Product Quality the Highest
Ranked GoFundMe Product Quality the Lowest
GoFundMe Product Quality Score by Gender
Female customers rated GoFundMe's Product Quality score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of GoFundMe.
Male
1.5/5
Female
1.8/5
GoFundMe Product Quality Score by Ethnicity
GoFundMe's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of GoFundMe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
GoFundMe Product Quality Score by Age
GoFundMe's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of GoFundMe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 1.9 | 26-30 | 1.9 |
31-35 2.1 | 31-35 | 2.1 |
36-40 3.6 | 36-40 | 3.6 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
GoFundMe Product Quality Score by Usage
GoFundMe's Product Quality score was rated the highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
GoFundMe Product Quality Score by Industry
GoFundMe's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
GoFundMe Pricing
GoFundMe ROI & Value For Money
2.1/5
GoFundMe has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFundMe's overall ROI score rated by its users and customers.
GoFundMe Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Professional Services industry. The users from the Government and Public Policy industry think that they had the lowest ROI from GoFundMe.
Quick Insights into GoFundMe ROI
GoFundMe's ROI score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked GoFundMe's ROI score.
Ranked GoFundMe ROI the Highest
Ranked GoFundMe ROI the Lowest
GoFundMe ROI Score by Gender
Female customers rated GoFundMe's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of GoFundMe.
Male
1.6/5
Female
1.9/5
GoFundMe ROI Score by Ethnicity
GoFundMe's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of GoFundMe.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
GoFundMe ROI Score by Age
GoFundMe's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of GoFundMe.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.5 | 18-25 | 1.5 |
26-30 2 | 26-30 | 2 |
31-35 2 | 31-35 | 2 |
36-40 3.9 | 36-40 | 3.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
GoFundMe ROI Score by Usage
GoFundMe's ROI score was rated the highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
GoFundMe ROI Score by Industry
GoFundMe's ROI score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
GoFundMe Customer Satisfaction (CSAT)
GoFundMe Customer Satisfaction (CSAT) Score
32 / 100
GoFundMe has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
14%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
16%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into GoFundMe Customer Satisfaction
GoFundMe's Customer Satisfaction score was rated highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked GoFundMe's Customer Satisfaction.
Ranked GoFundMe Customer Satisfaction the Highest
Ranked GoFundMe Customer Satisfaction the Lowest
GoFundMe Customer Satisfaction Score by Gender
Female customers rated GoFundMe's Customer Satisfaction score 15 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of GoFundMe.
16 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 74% |
31 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 17% | |
Very Dissatisfied | 43% |
GoFundMe Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
GoFundMe's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GoFundMe.
20 / 100
Very Satisfied
7%
Satisfied
13%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
60%
CSAT according to African American/Black
GoFundMe's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GoFundMe.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
CSAT according to Other
GoFundMe's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of GoFundMe.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
86%
GoFundMe Customer Satisfaction Score by Age
GoFundMe's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of GoFundMe.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 50% | |||||||||||||||
| 26-30 | 25% | |||||||||||||||
| 31-35 | 25% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
GoFundMe Customer Satisfaction Score by Usage
GoFundMe's Customer Satisfaction score was rated the highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
GoFundMe Customer Satisfaction Score by Industry
GoFundMe's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "GoFundMe Customer Satisfaction Score by Industry",
"text": "GoFundMe's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Government and Public Policy industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 29,
"stars": 0,
"csatScore": 29,
"text": "GoFundMe's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 29
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "GoFundMe's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "GoFundMe's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "GoFundMe's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "GoFundMe's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Professional Services",
"groupId": 549,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "GoFundMe's Customer Satisfaction score is rated by Professional Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}GoFundMe Customer Service
2.2/5
GoFundMe has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock GoFundMe's overall Customer Service score rated by its users and customers.
About GoFundMe's Customer Service
Address
San Diego, CA
Website
https://www.gofundme.com/majeedekbal
Quick Insights into GoFundMe Customer Service
GoFundMe's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked GoFundMe's Customer Service score.
Ranked GoFundMe Customer Service the Highest
Ranked GoFundMe Customer Service the Lowest
GoFundMe Customer Service Score by Gender
Female customers rated GoFundMe's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of GoFundMe.
Male
1.5/5
Female
1.9/5
GoFundMe Customer Service Score by Ethnicity
GoFundMe's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of GoFundMe.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
GoFundMe Customer Service Score by Age
GoFundMe's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of GoFundMe.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.6 | 18-25 | 1.6 |
26-30 2 | 26-30 | 2 |
31-35 2.7 | 31-35 | 2.7 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.2 | 41-45 | 2.2 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
GoFundMe Customer Service Score by Usage
GoFundMe's Customer Service score was rated the highest by customers who have used GoFundMe's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
GoFundMe Customer Service Score by Industry
GoFundMe's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
GoFundMe as an Employer
2.8/5
GoFundMe has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
GoFundMe scored a -37 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of GoFundMe would recommend the brand to a friend. ENPS measures how likely GoFundMe employees would recommend working at GoFundMe to a friend.
Net Promoter Score
-37
NPS Score
| 28% | Promoters |
|---|---|
| 7% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 30% | Promoters |
|---|---|
| 14% | Passive |
| 56% | Detractors |
