27
NPS
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Gogoro
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About Gogoro's Brand
Gogoro Energy Network. Powering positive change for a better way forward. Among its major competitors, Gogoro is ranked in 2nd place for NPS while Tesla is 1st, and Razor USA LLC is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.6/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Gogoro CMO
Gogoro Ranking
- #2 / 4 of its competitors
Gogoro NPS
Gogoro's Net Promoter Score (NPS) is a 27 with 45% Promoters, 37% Passives, and 18% Detractors. Net Promoter Score tracks whether Gogoro's customers would recommend using the product based on a scale of -100 to 100.
Gogoro Overall NPS
| 45% | Promoters |
|---|---|
| 37% | Passives |
| 18% | Detractors |
Gogoro NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
Aug 2022 80 | Aug 2022 | 80 |
Sep 2022 66 | Sep 2022 | 66 |
Dec 2022 43 | Dec 2022 | 43 |
Jan 2023 38 | Jan 2023 | 38 |
Sep 2023 22 | Sep 2023 | 22 |
Dec 2023 20 | Dec 2023 | 20 |
Jun 2024 27 | Jun 2024 | 27 |
How Other Brands Compare
Gogoro is ranked second for NPS among its competitors. Tesla and Razor USA LLC come in first and third, with CarCharging coming in at #4.
Gogoro |  Tesla |  Razor USA LLC |  CarCharging | |
| Global Ranking | #- | #32 | #- | #- |
| NPS | 27 | 29 | 0 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $635.18B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Gogoro NPS vs. Competitors
Compared to its competitors, Gogoro's NPS is rated right above Razor USA LLC, and is preceded by Tesla.
| COMPANY | NPS Score | |
|---|---|---|
| Tesla | 29 |
| Gogoro | 27 |
| Razor USA LLC | 0 |
Gogoro Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Gogoro users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Gogoro Customer Loyalty vs. Competitors
Compared to its competitors, Gogoro's Customer Loyalty score is rated right above Tesla.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Gogoro | 79% |
| Tesla | 77% |
| Razor USA LLC | N/A |
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Gogoro Product Quality
3.6/5
Gogoro has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Gogoro Product Information
Gogoro’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://gogoro.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Energy
Gogoro Product Quality vs. Competitors
Compared to its competitors, Gogoro's Product Quality score is rated right above Razor USA LLC, and is preceded by Tesla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Gogoro | 3.6/5 |
| Razor USA LLC | 1.9/5 |
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Gogoro Pricing
Gogoro ROI & Value For Money
3.8/5
Gogoro has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Gogoro Pricing vs. Competitors
Compared to its competitors, Gogoro's ROI score is rated right below Tesla.
| COMPANY | Pricing Score | |
|---|---|---|
| Razor USA LLC | 4.2/5 |
| Tesla | 3.9/5 |
| Gogoro | 3.8/5 |
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Gogoro Customer Satisfaction (CSAT)
Gogoro Customer Satisfaction (CSAT) Score
71 / 100
Gogoro has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Gogoro Customer Satisfaction vs. Competitors
Compared to its competitors, Gogoro's Customer Satisfaction score is rated right above Razor USA LLC, and is preceded by Tesla.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tesla | 74% |
| Gogoro | 71% |
| Razor USA LLC | 0% |
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Gogoro Customer Service
4/5
Gogoro has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Gogoro's Customer Service
Address
San Francisco, CA
Website
http://gogoro.com
Gogoro Customer Service vs. Competitors
Compared to its competitors, Gogoro's Customer Service score is rated right above Tesla.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gogoro | 4/5 |
| Tesla | 3.8/5 |
| Razor USA LLC | 1.5/5 |
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Gogoro as an Employer
2.4/5
Gogoro has a 2.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Gogoro scored a 27 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Gogoro would recommend the brand to a friend. ENPS measures how likely Gogoro employees would recommend working at Gogoro to a friend.
Net Promoter Score
27
NPS Score
| 45% | Promoters |
|---|---|
| 37% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 27% | Promoters |
|---|---|
| 18% | Passive |
| 55% | Detractors |
