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NPS
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GoldenSource
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About GoldenSource's Brand
GoldenSource focuses on enterprise data management and provides financial services industry with software and expertise. Among its major competitors, GoldenSource is ranked in 2nd place for NPS while Bloomberg is 1st, and Joss Technology is 3rd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
GoldenSource Ranking
- #2 / 4 of its competitors
GoldenSource NPS
GoldenSource's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether GoldenSource's customers would recommend using the product based on a scale of -100 to 100.
GoldenSource Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
GoldenSource NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
May 2024 0 | May 2024 | 0 |
How Other Brands Compare
GoldenSource is ranked second for NPS among its competitors. Bloomberg and Joss Technology come in first and third, with Data Synopsis coming in at #4.
GoldenSource |  Bloomberg |  Joss Technology |  Data Synopsis | |
| Global Ranking | #- | #129 | #- | #- |
| NPS | 0 | 31 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.09B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GoldenSource NPS vs. Competitors
Compared to its competitors, GoldenSource's NPS is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | NPS Score | |
|---|---|---|
| Bloomberg | 31 |
| GoldenSource | 0 |
| Joss Technology | N/A |
GoldenSource Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of GoldenSource users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GoldenSource Customer Loyalty vs. Competitors
Compared to its competitors, GoldenSource's Customer Loyalty score is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bloomberg | 77% |
| GoldenSource | 55% |
| Joss Technology | N/A |
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GoldenSource Product Quality
3.7/5
GoldenSource has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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GoldenSource Product Information
GoldenSource’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
GoldenSource Product Quality vs. Competitors
Compared to its competitors, GoldenSource's Product Quality score is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bloomberg | 4/5 |
| GoldenSource | 3.7/5 |
| Joss Technology | N/A |
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GoldenSource Pricing
GoldenSource ROI & Value For Money
3.2/5
GoldenSource has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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GoldenSource Pricing vs. Competitors
Compared to its competitors, GoldenSource's ROI score is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | Pricing Score | |
|---|---|---|
| Bloomberg | 3.9/5 |
| GoldenSource | 3.2/5 |
| Joss Technology | N/A |
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GoldenSource Customer Satisfaction (CSAT)
GoldenSource Customer Satisfaction (CSAT) Score
50 / 100
GoldenSource has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GoldenSource Customer Satisfaction vs. Competitors
Compared to its competitors, GoldenSource's Customer Satisfaction score is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bloomberg | 76% |
| GoldenSource | 50% |
| Joss Technology | 0% |
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GoldenSource Customer Service
3.2/5
GoldenSource has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About GoldenSource's Customer Service
Address
115 Broadway, 4th Floor, New York City, NY 10006
Website
http://www.thegoldensource.com
GoldenSource Customer Service vs. Competitors
Compared to its competitors, GoldenSource's Customer Service score is rated right above Joss Technology, and is preceded by Bloomberg.
| COMPANY | Customer Service Score | |
|---|---|---|
| Bloomberg | 4/5 |
| GoldenSource | 3.2/5 |
| Joss Technology | N/A |
Unlock GoldenSource Customer Service vs. Competitors Data
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GoldenSource as an Employer
3.4/5
GoldenSource has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
GoldenSource scored a 0 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of GoldenSource would recommend the brand to a friend. ENPS measures how likely GoldenSource employees would recommend working at GoldenSource to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
