-100
NPS
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Goo-shopping
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About Goo-shopping's Brand
Among its major competitors, Goo-shopping is ranked in 3rd place for NPS while Amazon is 1st, and eBay is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Goo-shopping Ranking
- #3 / 3 of its competitors
Goo-shopping NPS
Goo-shopping's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Goo-shopping's customers would recommend using the product based on a scale of -100 to 100.
Goo-shopping Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Goo-shopping NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
How Other Brands Compare
Goo-shopping is ranked third for NPS among its competitors. Amazon and eBay come in first and second.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Goo-shopping NPS vs. Competitors
Compared to its competitors, Goo-shopping's NPS is rated right below eBay.
| COMPANY | NPS Score | |
|---|---|---|
 | Amazon | 49 |
 | eBay | -5 |
| Goo-shopping | -100 |
Goo-shopping Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Goo-shopping users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Goo-shopping Customer Loyalty vs. Competitors
Compared to its competitors, Goo-shopping's Customer Loyalty score is rated right below eBay.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Amazon | 89% |
| eBay | 72% |
| Goo-shopping | 10% |
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VS
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Goo-shopping Product Quality
1.5/5
Goo-shopping has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Goo-shopping Product Information
Goo-shopping’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.goo-shopping.com/
- Company Size
- 1-10 Employees
Goo-shopping Product Quality vs. Competitors
Compared to its competitors, Goo-shopping's Product Quality score is rated right below eBay.
| COMPANY | Product Quality Score | |
|---|---|---|
| Amazon | 4.2/5 |
| eBay | 3.2/5 |
| Goo-shopping | 1.5/5 |
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Goo-shopping Pricing
Goo-shopping ROI & Value For Money
1.5/5
Goo-shopping has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Goo-shopping Pricing vs. Competitors
Compared to its competitors, Goo-shopping's ROI score is rated right below eBay.
| COMPANY | Pricing Score | |
|---|---|---|
| Amazon | 4.1/5 |
| eBay | 3.2/5 |
| Goo-shopping | 1.5/5 |
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VS
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Goo-shopping Customer Service
1.5/5
Goo-shopping has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Goo-shopping's Customer Service
Website
http://www.goo-shopping.com/
Goo-shopping Customer Service vs. Competitors
Compared to its competitors, Goo-shopping's Customer Service score is rated right below eBay.
| COMPANY | Customer Service Score | |
|---|---|---|
| Amazon | 4.2/5 |
| eBay | 3.2/5 |
| Goo-shopping | 1.5/5 |
Unlock Goo-shopping Customer Service vs. Competitors Data
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Goo-shopping as an Employer
Consumer vs. Employees
Goo-shopping scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Goo-shopping would recommend the brand to a friend. ENPS measures how likely Goo-shopping employees would recommend working at Goo-shopping to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
