Govini NPS & Customer Reviews

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Govini

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Govini

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About Govini's Brand

Govini is the leading business intelligence platform Among its major competitors, Govini is ranked in 1st place for NPS while Tyler Technologies is 2nd, and SmartProcure / GovSpend is 3rd.

Brand at a Glance

100%

Customer Loyalty

5/5

Product Quality

5/5

Pricing

5/5

Customer Service

Govini Ranking

^#1 / 4 of its competitors

Govini NPS

Govini's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Govini's customers would recommend using the product based on a scale of -100 to 100.

Govini Overall NPS

100

NPS

100%	Promoters
0%	Passives
0%	Detractors

Govini NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2022 100	Oct 2022	100

How Other Brands Compare

Govini is ranked first for NPS among its competitors. Tyler Technologies and SmartProcure / GovSpend come in second and third, with QLARION, INC. coming in at #4.

	Govini	Tyler Technologies	SmartProcure / GovSpend	QLARION, INC.
Global Ranking	#-	#495	#-	#-
NPS	100	-40	-60	-
Valuation Updated every 24 hours for public companies	-	$17.58B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Govini NPS vs. Competitors

Compared to its competitors, Govini's NPS is rated right above QLARION, INC..

COMPANY		NPS Score
	Govini	100
	QLARION, INC.	N/A
	Amtex Systems	N/A
	BidPrime	N/A
	Onvia	N/A
	Tyler Technologies	-40
	SmartProcure / GovSpend	-60

Govini Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Govini users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

100

100%

Govini Customer Loyalty vs. Competitors

Compared to its competitors, Govini's Customer Loyalty score is rated right above Tyler Technologies.

COMPANY		Customer Loyalty Score
	Govini	100%
	Tyler Technologies	60%
	SmartProcure / GovSpend	51%
	QLARION, INC.	N/A
	Amtex Systems	N/A
	BidPrime	N/A
	Onvia	N/A

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Govini Product Quality

5/5

Govini has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

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Govini Product Information

Govini’s product quality score is a 5 out of 5 as rated by its users and customers.

Website: http://govini.com

Company Size: 51-200 Employees

Industry

Tech

Analytics

Big Data

SaaS

Govini Product Quality vs. Competitors

Compared to its competitors, Govini's Product Quality score is rated right above Tyler Technologies.

COMPANY		Product Quality Score
	Govini	5/5
	Tyler Technologies	2.5/5
	SmartProcure / GovSpend	2.1/5
	QLARION, INC.	N/A
	Amtex Systems	N/A
	BidPrime	N/A
	Onvia	N/A

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Govini Pricing

Govini ROI & Value For Money

5/5

Govini has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.

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Govini Pricing vs. Competitors

Compared to its competitors, Govini's ROI score is rated right above Tyler Technologies.

COMPANY		Pricing Score
	Govini	5/5
	Tyler Technologies	2.4/5
	SmartProcure / GovSpend	2/5
	QLARION, INC.	N/A
	Amtex Systems	N/A
	BidPrime	N/A
	Onvia	N/A

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Govini Customer Satisfaction (CSAT)

Govini Customer Satisfaction (CSAT) Score

100 / 100

Govini has an overall Customer Satisfaction score of 100 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Govini Customer Satisfaction vs. Competitors

Compared to its competitors, Govini's Customer Satisfaction score is rated right above SmartProcure / GovSpend.

COMPANY		Customer Satisfaction (CSAT) Score
	Govini	100%
	SmartProcure / GovSpend	40%
	Tyler Technologies	34%
	QLARION, INC.	0%
	Amtex Systems	0%
	BidPrime	0%
	Onvia	0%

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Govini Customer Service

5/5

Govini has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.

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About Govini's Customer Service

Address

1061 Market Street, San Francisco, CA

Website

http://govini.com

Phone Number

(415) 692-5570

Govini Customer Service vs. Competitors

Compared to its competitors, Govini's Customer Service score is rated right above Tyler Technologies.

COMPANY		Customer Service Score
	Govini	5/5
	Tyler Technologies	2.3/5
	SmartProcure / GovSpend	2.1/5
	QLARION, INC.	N/A
	Amtex Systems	N/A
	BidPrime	N/A
	Onvia	N/A

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Consumer vs. Employees

Govini scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Govini would recommend the brand to a friend. ENPS measures how likely Govini employees would recommend working at Govini to a friend.

Net Promoter Score

100

NPS Score

100%	Promoters
0%	Passive
0%	Detractors

Employee Net Promoter Score

eNPS Score

33%	Promoters
34%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail