-100
NPS
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Greenwave Systems
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About Greenwave Systems' Brand
Greenwave Systems is a software and services company that leverages Internet of Things technologies to help clients deploy managed services. Among its major competitors, Greenwave Systems is ranked in 2nd place for NPS while IBM is 1st, and Particle is 3rd.Their current valuation is $200.00M
Brand at a Glance
53%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Greenwave Systems Ranking
- #2 / 4 of its competitors
Greenwave Systems NPS
Greenwave Systems's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Greenwave Systems's customers would recommend using the product based on a scale of -100 to 100.
Greenwave Systems Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Greenwave Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
May 2024 -100 | May 2024 | -100 |
May 2025 -100 | May 2025 | -100 |
How Other Brands Compare
Greenwave Systems is ranked second for NPS among its competitors. IBM and Particle come in first and third, with Ayla Networks coming in at #4. Among those competitors, it is the third most valued company behind IBM.
Greenwave Systems |  IBM |  Ayla Networks |  Particle | |
| Global Ranking | #- | #106 | #- | #- |
| NPS | -100 | 26 | - | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $200.00M | $119.05B | $250.00M | $200.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Greenwave Systems NPS vs. Competitors
Compared to its competitors, Greenwave Systems's NPS is rated right above Particle, and is preceded by MODE, inc..
| COMPANY | NPS Score | |
|---|---|---|
| IBM | 26 |
| Ayla Networks | N/A |
 | Exosite | N/A |
 | RStudio | N/A |
| MODE, inc. | N/A |
| Greenwave Systems | -100 |
| Particle | -100 |
 | Hologram | -100 |
Greenwave Systems Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Greenwave Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Greenwave Systems Customer Loyalty vs. Competitors
Compared to its competitors, Greenwave Systems's Customer Loyalty score is rated right above Hologram, and is preceded by IBM.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IBM | 79% |
| Greenwave Systems | 53% |
| Hologram | 10% |
| Particle | N/A |
| Ayla Networks | N/A |
| Exosite | N/A |
| RStudio | N/A |
| MODE, inc. | N/A |
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Greenwave Systems Product Quality
2.7/5
Greenwave Systems has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Greenwave Systems Product Information
Greenwave Systems’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://greenwavesystems.com
- Company Size
- 201-500 Employees
Industry
Business Services
Hardware and Devices
Real Estate
SaaS
Greenwave Systems Product Quality vs. Competitors
Compared to its competitors, Greenwave Systems's Product Quality score is rated right above Particle, and is preceded by IBM.
| COMPANY | Product Quality Score | |
|---|---|---|
| IBM | 3.8/5 |
| Greenwave Systems | 2.7/5 |
| Particle | 2.5/5 |
| Hologram | 2.5/5 |
| Ayla Networks | N/A |
| Exosite | N/A |
| RStudio | N/A |
| MODE, inc. | N/A |
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Greenwave Systems Pricing
Greenwave Systems ROI & Value For Money
2.9/5
Greenwave Systems has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Greenwave Systems Pricing vs. Competitors
Compared to its competitors, Greenwave Systems's ROI score is rated right above Hologram, and is preceded by IBM.
| COMPANY | Pricing Score | |
|---|---|---|
| IBM | 3.8/5 |
| Greenwave Systems | 2.9/5 |
| Hologram | 2.5/5 |
| Particle | N/A |
| Ayla Networks | N/A |
| Exosite | N/A |
| RStudio | N/A |
| MODE, inc. | N/A |
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Greenwave Systems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Greenwave Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Greenwave Systems's Customer Satisfaction score is rated right above Particle, and is preceded by IBM.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IBM | 76% |
| Greenwave Systems | 0% |
| Particle | 0% |
| Hologram | 0% |
| Ayla Networks | 0% |
| Exosite | 0% |
| RStudio | 0% |
| MODE, inc. | 0% |
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Greenwave Systems Customer Service
2.9/5
Greenwave Systems has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Greenwave Systems's Customer Service
Address
133 Technology, Suite 200, Irvine, CA
Website
http://greenwavesystems.com
Phone Number
714-805-9283
Greenwave Systems Customer Service vs. Competitors
Compared to its competitors, Greenwave Systems's Customer Service score is rated right above Hologram, and is preceded by IBM.
| COMPANY | Customer Service Score | |
|---|---|---|
| IBM | 3.9/5 |
| Greenwave Systems | 2.9/5 |
| Hologram | 2.5/5 |
| Particle | N/A |
| Ayla Networks | N/A |
| Exosite | N/A |
| RStudio | N/A |
| MODE, inc. | N/A |
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Greenwave Systems as an Employer
2.9/5
Greenwave Systems has a 2.9/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Greenwave Systems scored a -100 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Greenwave Systems would recommend the brand to a friend. ENPS measures how likely Greenwave Systems employees would recommend working at Greenwave Systems to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
