100
NPS
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Grohe
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About Grohe's Brand
Manufacturer of sanitary fittings. The company offers bathroom fittings, showers and shower systems, kitchen faucets and sanitary systems. Among its major competitors, Grohe is ranked in 1st place for NPS while Casper is 2nd, and Geberic is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4.5/5
Customer Service
Grohe Ranking
- #1 / 4 of its competitors
Grohe NPS
Grohe's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Grohe's customers would recommend using the product based on a scale of -100 to 100.
Grohe Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Grohe NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
How Other Brands Compare
Grohe is ranked first for NPS among its competitors. Casper and Geberic come in second and third, with Ideal Standard International coming in at #4.
Grohe |  Casper |  Geberic |  Ideal Standard International | |
| Global Ranking | #- | #405 | #- | #- |
| NPS | 100 | -1 | - | - |
| Valuation Updated every 24 hours for public companies | - | $417.88M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Grohe NPS vs. Competitors
Compared to its competitors, Grohe's NPS is rated right above Indigo Paints.
| COMPANY | NPS Score | |
|---|---|---|
| Grohe | 100 |
 | Indigo Paints | N/A |
| Casper | -1 |
Grohe Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Grohe users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Grohe Customer Loyalty vs. Competitors
Compared to its competitors, Grohe's Customer Loyalty score is rated right above Casper.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grohe | 100% |
| Casper | 55% |
| Indigo Paints | N/A |
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Grohe Product Quality
5/5
Grohe has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Grohe Product Information
Grohe’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.grohe.com
- Company Size
- 5,001-10,000 Employees
Grohe Product Quality vs. Competitors
Compared to its competitors, Grohe's Product Quality score is rated right above Casper.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grohe | 5/5 |
| Casper | 3.2/5 |
| Indigo Paints | N/A |
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Grohe Pricing
Grohe ROI & Value For Money
4/5
Grohe has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Grohe Pricing vs. Competitors
Compared to its competitors, Grohe's ROI score is rated right above Casper.
| COMPANY | Pricing Score | |
|---|---|---|
| Grohe | 4/5 |
| Casper | 3.2/5 |
| Indigo Paints | N/A |
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Grohe Customer Satisfaction (CSAT)
Grohe Customer Satisfaction (CSAT) Score
100 / 100
Grohe has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Grohe Customer Satisfaction vs. Competitors
Compared to its competitors, Grohe's Customer Satisfaction score is rated right above Casper.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grohe | 100% |
| Casper | 40% |
| Indigo Paints | 0% |
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Grohe Customer Service
4.5/5
Grohe has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Grohe's Customer Service
Address
Feldmuhleplatz 15, 40545
Website
www.grohe.com
Grohe Customer Service vs. Competitors
Compared to its competitors, Grohe's Customer Service score is rated right above Casper.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grohe | 4.5/5 |
| Casper | 3.2/5 |
| Indigo Paints | N/A |
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