100
NPS
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GrubMarket
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About GrubMarket's Brand
GrubMarket operates an as online marketplace that connects users with local farms and food producer communities. Among its major competitors, GrubMarket is ranked in 1st place for NPS while DoorDash is 2nd, and Ample Hills Creamery is 3rd.Their current valuation is $300.00M
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
GrubMarket Ranking
- #1 / 4 of its competitors
GrubMarket NPS
GrubMarket's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether GrubMarket's customers would recommend using the product based on a scale of -100 to 100.
GrubMarket Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
GrubMarket NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
How Other Brands Compare
GrubMarket is ranked first for NPS among its competitors. DoorDash and Ample Hills Creamery come in second and third, with Farmbox Direct coming in at #4. Among those competitors, it is the second most valued company behind DoorDash.
GrubMarket |  DoorDash |  Ample Hills Creamery |  Farmbox Direct | |
| Global Ranking | #- | #155 | #- | #- |
| NPS | 100 | -28 | - | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $300.00M | $13.00B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
GrubMarket NPS vs. Competitors
Compared to its competitors, GrubMarket's NPS is rated right above Ample Hills Creamery.
| COMPANY | NPS Score | |
|---|---|---|
| GrubMarket | 100 |
| Ample Hills Creamery | N/A |
| DoorDash | -28 |
GrubMarket Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of GrubMarket users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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GrubMarket Customer Loyalty vs. Competitors
Compared to its competitors, GrubMarket's Customer Loyalty score is rated right above Ample Hills Creamery, and is preceded by DoorDash.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DoorDash | 71% |
| GrubMarket | 55% |
| Ample Hills Creamery | N/A |
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GrubMarket Product Quality
5/5
GrubMarket has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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GrubMarket Product Information
GrubMarket’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.grubmarket.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
GrubMarket Product Quality vs. Competitors
Compared to its competitors, GrubMarket's Product Quality score is rated right above DoorDash.
| COMPANY | Product Quality Score | |
|---|---|---|
| GrubMarket | 5/5 |
| DoorDash | 2.4/5 |
| Ample Hills Creamery | N/A |
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GrubMarket Pricing
GrubMarket ROI & Value For Money
4.7/5
GrubMarket has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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GrubMarket Pricing vs. Competitors
Compared to its competitors, GrubMarket's ROI score is rated right above DoorDash.
| COMPANY | Pricing Score | |
|---|---|---|
| GrubMarket | 4.7/5 |
| DoorDash | 2.3/5 |
| Ample Hills Creamery | N/A |
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GrubMarket Customer Satisfaction (CSAT)
GrubMarket Customer Satisfaction (CSAT) Score
100 / 100
GrubMarket has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
GrubMarket Customer Satisfaction vs. Competitors
Compared to its competitors, GrubMarket's Customer Satisfaction score is rated right above DoorDash.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| GrubMarket | 100% |
| DoorDash | 37% |
| Ample Hills Creamery | 0% |
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GrubMarket Customer Service
5/5
GrubMarket has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About GrubMarket's Customer Service
Address
San Francisco, CA
Website
https://www.grubmarket.com
GrubMarket Customer Service vs. Competitors
Compared to its competitors, GrubMarket's Customer Service score is rated right above DoorDash.
| COMPANY | Customer Service Score | |
|---|---|---|
| GrubMarket | 5/5 |
| DoorDash | 2.3/5 |
| Ample Hills Creamery | N/A |
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GrubMarket as an Employer
3.1/5
GrubMarket has a 3.1/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
GrubMarket scored a 100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of GrubMarket would recommend the brand to a friend. ENPS measures how likely GrubMarket employees would recommend working at GrubMarket to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
