H&E Equipment Services NPS & Customer Reviews

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H&E Equipment Services

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H&E Equipment Services

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About H&E Equipment Services' Brand

H&E Equipment Services, one of the biggest integrated equipment dealerships in the nation, Among its major competitors, H&E Equipment Services is ranked in 1st place for NPS while Komatsu is 2nd, and Caterpillar Inc. is 3rd.Their current market cap is $1.37B

Brand at a Glance

79%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

H&E Equipment Services Ranking

^#1 / 4 of its competitors

H&E Equipment Services NPS

H&E Equipment Services's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether H&E Equipment Services's customers would recommend using the product based on a scale of -100 to 100.

H&E Equipment Services Overall NPS

NPS

60%	Promoters
20%	Passives
20%	Detractors

H&E Equipment Services NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2022 50	Aug 2022	50
Sep 2022 40	Sep 2022	40
Oct 2022 50	Oct 2022	50
Jun 2023 27	Jun 2023	27
Jul 2023 12	Jul 2023	12
Aug 2023 22	Aug 2023	22
Oct 2023 30	Oct 2023	30
Dec 2023 36	Dec 2023	36
Mar 2024 42	Mar 2024	42
Nov 2024 30	Nov 2024	30
Dec 2024 36	Dec 2024	36
Jun 2025 40	Jun 2025	40

How Other Brands Compare

H&E Equipment Services is ranked first for NPS among its competitors. Komatsu and Caterpillar Inc. come in second and third, with McGrath RentCorp coming in at #4. Among those competitors, it is the lowest valued company behind Caterpillar Inc..

	H&E Equipment Services	Caterpillar Inc.	Komatsu	McGrath RentCorp
Global Ranking	#-	#171	#-	#-
NPS	40	38	40	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.37B	$126.91B	$30.55B	$1.97B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

H&E Equipment Services NPS by Gender

H&E Equipment Services's NPS was rated 75 by Male customers on Comparably.

Male

H&E Equipment Services's NPS was rated 75 by Male customers on Comparably.

75%

Promoters

25%

Passives

Detractors

Female

N/A

H&E Equipment Services's NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

H&E Equipment Services NPS by Ethnicity

H&E Equipment Services's NPS was rated 67 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 67	Caucasian	67

H&E Equipment Services NPS vs. Competitors

Compared to its competitors, H&E Equipment Services's NPS is rated right above Komatsu.

COMPANY		NPS Score
	H&E Equipment Services	40
	Komatsu	40
	Caterpillar Inc.	38
	McGrath RentCorp	N/A

H&E Equipment Services Customer Reviews

H&E Equipment Services Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of H&E Equipment Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

H&E Equipment Services Customer Loyalty Score by Gender

H&E Equipment Services's Customer Loyalty score was rated 100 by Male customers on Comparably.

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Male

100%

Yes

Female

N/A

Yes

H&E Equipment Services Customer Loyalty Score by Ethnicity

H&E Equipment Services's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

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100

out of 100

Caucasian

H&E Equipment Services Customer Loyalty Score by Industry

H&E Equipment Services's Customer Loyalty score was rated 100% by Construction industry customers.

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Construction	100%

H&E Equipment Services Customer Loyalty vs. Competitors

Compared to its competitors, H&E Equipment Services's Customer Loyalty score is rated right above Caterpillar Inc..

COMPANY		Customer Loyalty Score
	H&E Equipment Services	79%
	Caterpillar Inc.	78%
	Komatsu	68%
	McGrath RentCorp	N/A

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H&E Equipment Services Product Quality

4.2/5

H&E Equipment Services has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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H&E Equipment Services Product Information

H&E Equipment Services’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated H&E Equipment Services's product the highest.

Website: http://www.he-equipment.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Real Estate

Construction

Quick Insights into H&E Equipment Services Product Quality

H&E Equipment Services's Product Quality score was rated highest by Caucasian customers.

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Ranked H&E Equipment Services Product Quality the Highest

Caucasian	5
Male	4.7
Construction	4.6

H&E Equipment Services Product Quality Score by Gender

H&E Equipment Services's Product Quality score was rated 4.7 by Male customers on Comparably.

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Male

4.7/5

Female

N/A

H&E Equipment Services Product Quality Score by Ethnicity

H&E Equipment Services's Product Quality score was rated 5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 5	Caucasian	5

H&E Equipment Services Product Quality Score by Industry

H&E Equipment Services's Product Quality score was rated 4.6 stars by Construction industry customers.

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Construction	4.6

H&E Equipment Services Product Quality vs. Competitors

Compared to its competitors, H&E Equipment Services's Product Quality score is rated right above Caterpillar Inc..

COMPANY		Product Quality Score
	H&E Equipment Services	4.2/5
	Caterpillar Inc.	3.9/5
	Komatsu	3.8/5
	McGrath RentCorp	N/A

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H&E Equipment Services Pricing

H&E Equipment Services ROI & Value For Money

4.1/5

H&E Equipment Services has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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H&E Equipment Services Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.

Quick Insights into H&E Equipment Services ROI

H&E Equipment Services's ROI score was rated highest by Caucasian customers.

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Ranked H&E Equipment Services ROI the Highest

Caucasian	4.5
Construction	4.5
Male	4.5

H&E Equipment Services ROI Score by Gender

H&E Equipment Services's ROI score was rated 4.5 by Male customers on Comparably.

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Male

4.5/5

Female

N/A

H&E Equipment Services ROI Score by Ethnicity

H&E Equipment Services's ROI score was rated 4.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.5	Caucasian	4.5

H&E Equipment Services ROI Score by Industry

H&E Equipment Services's ROI score was rated 4.5 stars by Construction industry customers.

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Construction	4.5

H&E Equipment Services Pricing vs. Competitors

Compared to its competitors, H&E Equipment Services's ROI score is rated right above Caterpillar Inc..

COMPANY		Pricing Score
	H&E Equipment Services	4.1/5
	Caterpillar Inc.	4/5
	Komatsu	3.5/5
	McGrath RentCorp	N/A

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H&E Equipment Services Customer Satisfaction (CSAT)

H&E Equipment Services Customer Satisfaction (CSAT) Score

90 / 100

H&E Equipment Services has an overall Customer Satisfaction score of 90 rated by its users and customers.

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Very Satisfied	70%
Satisfied	20%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

70%

Satisfied

20%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into H&E Equipment Services Customer Satisfaction

H&E Equipment Services's Customer Satisfaction score was rated highest by Caucasian customers.

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Ranked H&E Equipment Services Customer Satisfaction the Highest

Caucasian	100%
Construction	100%
Male	100%

H&E Equipment Services Customer Satisfaction Score by Gender

H&E Equipment Services's Customer Satisfaction score was rated 100 by Male customers on Comparably.

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100 / 100

Male

	Very Satisfied	75%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

H&E Equipment Services Customer Satisfaction Score by Ethnicity

Caucasian
100%

CSAT according to Caucasian

H&E Equipment Services' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.

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100 / 100

Very Satisfied	67%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

67%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

H&E Equipment Services Customer Satisfaction Score by Industry

H&E Equipment Services's Customer Satisfaction score was rated 100 points by Construction industry customers.

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Construction	100

H&E Equipment Services Customer Satisfaction vs. Competitors

Compared to its competitors, H&E Equipment Services's Customer Satisfaction score is rated right above Caterpillar Inc., and is preceded by Komatsu.

COMPANY		Customer Satisfaction (CSAT) Score
	Komatsu	100%
	H&E Equipment Services	90%
	Caterpillar Inc.	72%
	McGrath RentCorp	0%

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H&E Equipment Services Customer Service

4.1/5

H&E Equipment Services has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About H&E Equipment Services's Customer Service

Address

11100 Mead Road, SUITE 200, Baton Rouge, LA

Website

http://www.he-equipment.com/

Phone Number

(225) 298-5333

Quick Insights into H&E Equipment Services Customer Service

H&E Equipment Services's Customer Service score was rated highest by Caucasian customers.

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Ranked H&E Equipment Services Customer Service the Highest

Caucasian	4.8
Male	4.7
Construction	4.6

H&E Equipment Services Customer Service Score by Gender

H&E Equipment Services's Customer Service score was rated 4.7 by Male customers on Comparably.

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Male

4.7/5

Female

N/A

H&E Equipment Services Customer Service Score by Ethnicity

H&E Equipment Services's Customer Service score was rated 4.8 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.8	Caucasian	4.8

H&E Equipment Services Customer Service Score by Industry

H&E Equipment Services's Customer Service score was rated 4.6 stars by Construction industry customers.

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Construction	4.6

H&E Equipment Services Customer Service vs. Competitors

Compared to its competitors, H&E Equipment Services's Customer Service score is rated right above Komatsu.

COMPANY		Customer Service Score
	H&E Equipment Services	4.1/5
	Komatsu	4.1/5
	Caterpillar Inc.	4/5
	McGrath RentCorp	N/A

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H&E Equipment Services as an Employer

2.4/5

H&E Equipment Services has a 2.4/5 stars for its overall company culture rated by their employees

bottom

20%

CEO of H&E Equipment Services

John Engquist

In the Bottom 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

H&E Equipment Services scored a 40 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of H&E Equipment Services would recommend the brand to a friend. ENPS measures how likely H&E Equipment Services employees would recommend working at H&E Equipment Services to a friend.

Net Promoter Score

NPS Score

60%	Promoters
20%	Passive
20%	Detractors

Employee Net Promoter Score

-37

eNPS Score

22%	Promoters
19%	Passive
59%	Detractors

Global Ranking Snapshot

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