7
NPS
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Happy Money
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About Happy Money's Brand
This isn't just a business - Happy Money is a movement Among its major competitors, Happy Money is ranked in 2nd place for NPS while SoFi is 1st.
Brand at a Glance
86%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Happy Money Ranking
- #2 / 2 of its competitors
Happy Money NPS
Happy Money's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Happy Money's customers would recommend using the product based on a scale of -100 to 100.
Happy Money Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Happy Money NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
May 2021 50 | May 2021 | 50 |
Jun 2021 60 | Jun 2021 | 60 |
Jul 2021 33 | Jul 2021 | 33 |
Nov 2021 43 | Nov 2021 | 43 |
Feb 2022 25 | Feb 2022 | 25 |
Mar 2022 22 | Mar 2022 | 22 |
Jun 2022 30 | Jun 2022 | 30 |
Jul 2022 17 | Jul 2022 | 17 |
Aug 2022 22 | Aug 2022 | 22 |
Oct 2022 15 | Oct 2022 | 15 |
Oct 2023 6 | Oct 2023 | 6 |
How Other Brands Compare
Happy Money is ranked second for NPS among its competitors. SoFi comes in first.
Happy Money |  SoFi | |
| Global Ranking | #- | #441 |
| NPS | 7 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $6.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Happy Money NPS by Gender
Happy Money's NPS was rated 34 by Male customers on Comparably.
Male
34
Happy Money's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Happy Money's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Happy Money NPS by Usage
Happy Money's NPS was rated 34 points by customers who have used Happy Money's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
Happy Money NPS vs. Competitors
Compared to its competitors, Happy Money's NPS is rated right below SoFi.
| COMPANY | NPS Score | |
|---|---|---|
| SoFi | 19 |
| Happy Money | 7 |
Happy Money Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Happy Money users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Happy Money Customer Loyalty Score by Gender
Happy Money's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Happy Money.
Male
100%
Yes
Female
N/A
Yes
Happy Money Customer Loyalty Score by Usage
Happy Money's Customer Loyalty score was rated 100% by customers who have used Happy Money's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Happy Money Customer Loyalty vs. Competitors
Compared to its competitors, Happy Money's Customer Loyalty score is rated right above SoFi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Happy Money | 86% |
| SoFi | 78% |
Unlock Happy Money Customer Loyalty vs. Competitors Data
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Happy Money Product Quality
3.5/5
Happy Money has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Happy Money Product Information
Happy Money’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://happymoney.com/
- Company Size
- 201-500 Employees
Industry
Banking and Financial Services
Quick Insights into Happy Money Product Quality
Happy Money's Product Quality score was rated highest by customers who have used Happy Money's products/services for Less than 1 Year.
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Ranked Happy Money Product Quality the Highest
Happy Money Product Quality Score by Gender
Happy Money's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Happy Money.
Male
3.5/5
Female
N/A
Happy Money Product Quality Score by Usage
Happy Money's Product Quality score was rated 3.5 stars by customers who have used Happy Money's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Happy Money Product Quality vs. Competitors
Compared to its competitors, Happy Money's Product Quality score is rated right below SoFi.
| COMPANY | Product Quality Score | |
|---|---|---|
| SoFi | 3.6/5 |
| Happy Money | 3.5/5 |
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Happy Money Pricing
Happy Money ROI & Value For Money
3.1/5
Happy Money has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Happy Money ROI
Happy Money's ROI score was rated highest by customers who have used Happy Money's products/services for Less than 1 Year.
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Ranked Happy Money ROI the Highest
Happy Money ROI Score by Gender
Happy Money's ROI score was rated 2.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Happy Money.
Male
2.5/5
Female
N/A
Happy Money ROI Score by Usage
Happy Money's ROI score was rated 3.5 stars by customers who have used Happy Money's products/services for Less than 1 Year.
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Happy Money Pricing vs. Competitors
Compared to its competitors, Happy Money's ROI score is rated right below SoFi.
| COMPANY | Pricing Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Happy Money | 3.1/5 |
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Happy Money Customer Satisfaction (CSAT)
Happy Money Customer Satisfaction (CSAT) Score
67 / 100
Happy Money has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Happy Money Customer Satisfaction vs. Competitors
Compared to its competitors, Happy Money's Customer Satisfaction score is rated right above SoFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Happy Money | 67% |
| SoFi | 64% |
Unlock Happy Money Customer Satisfaction vs. Competitors Data
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Happy Money Customer Service
3.3/5
Happy Money has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Happy Money's Customer Service
Address
3200 Park Center Drive, Ste. 800, Costa Mesa, CA 92620
Website
https://happymoney.com/
Phone Number
9494300630
Quick Insights into Happy Money Customer Service
Happy Money's Customer Service score was rated highest by customers who have used Happy Money's products/services for Less than 1 Year.
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Ranked Happy Money Customer Service the Highest
Happy Money Customer Service Score by Gender
Happy Money's Customer Service score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Happy Money Customer Service Score by Usage
Happy Money's Customer Service score was rated 3.5 stars by customers who have used Happy Money's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Happy Money Customer Service vs. Competitors
Compared to its competitors, Happy Money's Customer Service score is rated right below SoFi.
| COMPANY | Customer Service Score | |
|---|---|---|
| SoFi | 3.5/5 |
| Happy Money | 3.3/5 |
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Happy Money as an Employer
3.8/5
Happy Money has a 3.8/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Happy Money scored a 7 for Net Promoter Score and a -7 for Employee Net Promoter Score. NPS gauges how likely a customer of Happy Money would recommend the brand to a friend. ENPS measures how likely Happy Money employees would recommend working at Happy Money to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-7
eNPS Score
| 31% | Promoters |
|---|---|
| 31% | Passive |
| 38% | Detractors |
