100
NPS
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HCL AXON
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About HCL AXON's Brand
HCL Axon. Among its major competitors, HCL AXON is ranked in 1st place for NPS while Accenture is 2nd.
Brand at a Glance
5/5
Product Quality
HCL AXON Ranking
- #1 / 2 of its competitors
HCL AXON NPS
HCL AXON's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HCL AXON's customers would recommend using the product based on a scale of -100 to 100.
HCL AXON Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HCL AXON NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
How Other Brands Compare
HCL AXON is ranked first for NPS among its competitors. Accenture comes in second.
HCL AXON |  Accenture | |
| Global Ranking | #- | #124 |
| NPS | 100 | 20 |
| Valuation Updated every 24 hours for public companies | - | $168.12B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HCL AXON Product Quality
5/5
HCL AXON has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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HCL AXON Product Information
HCL AXON’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.hcltech.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
SaaS
Small Business Services
HCL AXON Product Quality vs. Competitors
Compared to its competitors, HCL AXON's Product Quality score is rated right above Accenture.
Unlock HCL AXON Product Quality vs. Competitors Data
VS
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HCL AXON Customer Satisfaction (CSAT)
HCL AXON Customer Satisfaction (CSAT) Score
100 / 100
HCL AXON has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HCL AXON Customer Satisfaction vs. Competitors
Compared to its competitors, HCL AXON's Customer Satisfaction score is rated right above Accenture.
Unlock HCL AXON Customer Satisfaction vs. Competitors Data
VS
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HCL AXON as an Employer
2.8/5
HCL AXON has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
HCL AXON scored a 100 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of HCL AXON would recommend the brand to a friend. ENPS measures how likely HCL AXON employees would recommend working at HCL AXON to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 0% | Promoters |
|---|---|
| 40% | Passive |
| 60% | Detractors |
