100
NPS
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Helix Energy Solutions Group
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About Helix Energy Solutions Group's Brand
Every offshore challenge you face is different. But whether it's well intervention, subsea robotics, or deep sea trenching, Helix Energy Solutions is able to provide the specialty services you need. Our services cover the lifecycle of a subsea oil or gas field. We have decades of experience in the industry and are constantly seeking new and innovative ways to deliver on every project. We provide services and methodologies that are critical to maximizing production economics and operate primarily in deepwater in the U.S. Gulf of Mexico, Brazil, North Sea, Asia Pacific and West Africa regions. Among its major competitors, Helix Energy Solutions Group is ranked in 1st place for NPS while MPLX LP is 2nd, and Schlumberger is 3rd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Helix Energy Solutions Group Ranking
- #1 / 4 of its competitors
Helix Energy Solutions Group NPS
Helix Energy Solutions Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Helix Energy Solutions Group's customers would recommend using the product based on a scale of -100 to 100.
Helix Energy Solutions Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Helix Energy Solutions Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
Helix Energy Solutions Group is ranked first for NPS among its competitors. MPLX LP and Schlumberger come in second and third, with Halliburton coming in at #4.
Helix Energy Solutions Group |  Schlumberger |  Halliburton |  MPLX LP | |
| Global Ranking | #- | #603 | #685 | #- |
| NPS | 100 | 33 | 17 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $2.86B | $19.23B | $25.48B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Helix Energy Solutions Group NPS vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's NPS is rated right above MPLX LP.
| COMPANY | NPS Score | |
|---|---|---|
| Helix Energy Solutions Group | 100 |
| MPLX LP | 100 |
| Schlumberger | 33 |
| Halliburton | 17 |
Helix Energy Solutions Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Helix Energy Solutions Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Helix Energy Solutions Group Customer Loyalty vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's Customer Loyalty score is rated right above Schlumberger, and is preceded by MPLX LP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MPLX LP | 100% |
| Helix Energy Solutions Group | 83% |
| Schlumberger | 81% |
| Halliburton | 79% |
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Helix Energy Solutions Group Product Quality
3.7/5
Helix Energy Solutions Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Helix Energy Solutions Group Product Information
Helix Energy Solutions Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.helixesg.com
- Company Size
- 1,001-5,000 Employees
Industry
Energy and Manufacturing
Helix Energy Solutions Group Product Quality vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's Product Quality score is rated right above Halliburton, and is preceded by Schlumberger.
| COMPANY | Product Quality Score | |
|---|---|---|
| MPLX LP | 4/5 |
| Schlumberger | 4/5 |
| Helix Energy Solutions Group | 3.7/5 |
| Halliburton | 3.7/5 |
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Helix Energy Solutions Group Pricing
Helix Energy Solutions Group ROI & Value For Money
3.7/5
Helix Energy Solutions Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Helix Energy Solutions Group Pricing vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's ROI score is rated right above Halliburton, and is preceded by Schlumberger.
| COMPANY | Pricing Score | |
|---|---|---|
| MPLX LP | 4.5/5 |
| Schlumberger | 3.9/5 |
| Helix Energy Solutions Group | 3.7/5 |
| Halliburton | 3.7/5 |
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Helix Energy Solutions Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Helix Energy Solutions Group Customer Satisfaction vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's Customer Satisfaction score is rated right below Halliburton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MPLX LP | 100% |
| Schlumberger | 81% |
| Halliburton | 73% |
| Helix Energy Solutions Group | 0% |
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Helix Energy Solutions Group Customer Service
4/5
Helix Energy Solutions Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Helix Energy Solutions Group's Customer Service
Address
3505 W Sam Houston Pkwy N Suite 400, Houston, TX 77043
Website
http://www.helixesg.com
Phone Number
2816180400
Helix Energy Solutions Group Customer Service vs. Competitors
Compared to its competitors, Helix Energy Solutions Group's Customer Service score is rated right above Schlumberger, and is preceded by MPLX LP.
| COMPANY | Customer Service Score | |
|---|---|---|
| MPLX LP | 4.5/5 |
| Helix Energy Solutions Group | 4/5 |
| Schlumberger | 4/5 |
| Halliburton | 3.7/5 |
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Helix Energy Solutions Group as an Employer
3.3/5
Helix Energy Solutions Group has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
CEO of Helix Energy Solutions Group
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Helix Energy Solutions Group scored a 100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Helix Energy Solutions Group would recommend the brand to a friend. ENPS measures how likely Helix Energy Solutions Group employees would recommend working at Helix Energy Solutions Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
