39
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
HelloSign
Marketing or Exec? Claim Your Free Account
About HelloSign's Brand
Fast, Secure, and Legally Binding eSignatures for Business Among its major competitors, HelloSign is ranked in 2nd place for NPS while PDFFiller is 1st, and Docusign is 3rd.
Brand at a Glance
51%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
2.2/5
Customer Service
HelloSign Ranking
- #2 / 4 of its competitors
HelloSign NPS
HelloSign's Net Promoter Score (NPS) is a 39 with 62% Promoters, 15% Passives, and 23% Detractors. Net Promoter Score tracks whether HelloSign's customers would recommend using the product based on a scale of -100 to 100.
HelloSign Overall NPS
| 62% | Promoters |
|---|---|
| 15% | Passives |
| 23% | Detractors |
HelloSign NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 68 | Aug 2020 | 68 |
Aug 2022 55 | Aug 2022 | 55 |
Sep 2022 50 | Sep 2022 | 50 |
Jan 2023 50 | Jan 2023 | 50 |
Feb 2023 48 | Feb 2023 | 48 |
Jun 2023 45 | Jun 2023 | 45 |
Jul 2023 46 | Jul 2023 | 46 |
Aug 2023 44 | Aug 2023 | 44 |
Feb 2024 42 | Feb 2024 | 42 |
Apr 2024 40 | Apr 2024 | 40 |
How Other Brands Compare
HelloSign is ranked second for NPS among its competitors. PDFFiller and Docusign come in first and third, with RightSignature coming in at #4.
HelloSign |  Docusign |  PDFFiller |  RightSignature | |
| Global Ranking | #- | #131 | #- | #- |
| NPS | 39 | 38 | 61 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $39.83B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HelloSign NPS by Gender
HelloSign's NPS was rated -80 by Male customers on Comparably.
Male
-80
HelloSign's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
HelloSign's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
HelloSign NPS by Usage
HelloSign's NPS was rated the highest by customers who have used HelloSign's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 43 | 1 to 2 Years | 43 |
2 to 5 Years 56 | 2 to 5 Years | 56 |
5 to 10 Years 83 | 5 to 10 Years | 83 |
HelloSign Customer Reviews
Out of the 4 HelloSign customer reviews 1 was positive and 3 were constructive. HelloSign customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HelloSign Customer Loyalty
51%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
51% of HelloSign users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HelloSign Customer Loyalty Score by Gender
HelloSign's Customer Loyalty score was rated 28 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of HelloSign.
Male
28%
Yes
Female
N/A
Yes
HelloSign Customer Loyalty vs. Competitors
Compared to its competitors, HelloSign's Customer Loyalty score is rated right above PDFFiller, and is preceded by Docusign.
Unlock HelloSign Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HelloSign Customer Loyalty vs. Competitors data and gain insights into your customers today.
HelloSign Product Quality
3.9/5
HelloSign has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloSign's overall Product Quality score rated by its users and customers.
HelloSign Product Information
HelloSign serves markets in the United States, Asia, Europe, Canada, and United Kingdom. HelloSign supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
HelloSign’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated HelloSign's product the highest. Reviewers from the Tech industry rated HelloSign the lowest at 3.2.
- Website
- http://www.hellosign.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Content
Enterprise
Government & Legal
Mobile App
On Demand
Productivity
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Spanish
Chinese (Simplified)
Swedish
Danish
Product Type
Electronic Signature Software
Quick Insights into HelloSign Product Quality
HelloSign's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked HelloSign's Product Quality.
Ranked HelloSign Product Quality the Highest
Ranked HelloSign Product Quality the Lowest
HelloSign Product Quality Score by Gender
HelloSign's Product Quality score was rated 2.2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of HelloSign.
Male
2.2/5
Female
N/A
HelloSign Product Quality Score by Usage
HelloSign's Product Quality score was rated the highest by customers who have used HelloSign's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
HelloSign Product Quality Score by Industry
HelloSign's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
HelloSign Product Quality vs. Competitors
Compared to its competitors, HelloSign's Product Quality score is rated right below Docusign.
Unlock HelloSign Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HelloSign Product Quality vs. Competitors data and gain insights into your customers today.
HelloSign Pricing
HelloSign ROI & Value For Money
3.7/5
HelloSign has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloSign's overall ROI score rated by its users and customers.
HelloSign Pricing Plans
HelloSign has a pricing structure that accommodates small, medium, and large businesses. Starting from $15/month, HelloSign uses a subscription model and offers the following: Pro: $15/month, Business: $50/month, and Enterprise: Contact HelloSign for pricing information..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses HelloSign?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into HelloSign ROI
HelloSign's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked HelloSign's ROI score.
Ranked HelloSign ROI the Highest
HelloSign ROI Score by Gender
HelloSign's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of HelloSign.
Male
1.5/5
Female
N/A
HelloSign ROI Score by Industry
HelloSign's ROI score was rated 3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
HelloSign Pricing vs. Competitors
Compared to its competitors, HelloSign's ROI score is rated right below Docusign.
Unlock HelloSign ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HelloSign ROI vs. Competitors data and gain insights into your customers today.
HelloSign Customer Satisfaction (CSAT)
HelloSign Customer Satisfaction (CSAT) Score
20 / 100
HelloSign has an overall Customer Satisfaction score of 20 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
10%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HelloSign Customer Satisfaction vs. Competitors
Compared to its competitors, HelloSign's Customer Satisfaction score is rated right above PDFFiller, and is preceded by Docusign.
Unlock HelloSign Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HelloSign Customer Satisfaction vs. Competitors data and gain insights into your customers today.
HelloSign Customer Service
2.2/5
HelloSign has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock HelloSign's overall Customer Service score rated by its users and customers.
About HelloSign's Customer Service
Address
JN PROJECTS INC., 944 Market Street, Suite 400, San Francisco, CA
Website
http://www.hellosign.com
Quick Insights into HelloSign Customer Service
HelloSign's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked HelloSign's Customer Service score.
Ranked HelloSign Customer Service the Highest
HelloSign Customer Service Score by Gender
HelloSign's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of HelloSign.
Male
1.5/5
Female
N/A
HelloSign Customer Service vs. Competitors
Compared to its competitors, HelloSign's Customer Service score is rated right below PDFFiller.
Unlock HelloSign Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full HelloSign Customer Service vs. Competitors data and gain insights into your customers today.
HelloSign as an Employer
3.9/5
HelloSign has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
HelloSign scored a 39 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of HelloSign would recommend the brand to a friend. ENPS measures how likely HelloSign employees would recommend working at HelloSign to a friend.
Net Promoter Score
39
NPS Score
| 62% | Promoters |
|---|---|
| 15% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
