61
NPS
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PDFFiller
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About PDFFiller's Brand
Edit, sign, store, and share documents via any web browser or mobile device with PDFfiller Among its major competitors, PDFFiller is ranked in 1st place for NPS while HelloSign is 2nd, and Docusign is 3rd.
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
3.7/5
Customer Service
PDFFiller Ranking
- #1 / 4 of its competitors
PDFFiller NPS
PDFFiller's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether PDFFiller's customers would recommend using the product based on a scale of -100 to 100.
PDFFiller Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
PDFFiller NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
How Other Brands Compare
PDFFiller is ranked first for NPS among its competitors. HelloSign and Docusign come in second and third, with LegalZoom coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PDFFiller NPS by Usage
PDFFiller's NPS was rated the highest by customers who have used PDFFiller's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 55 | Less than 1 Year | 55 |
2 to 5 Years 73 | 2 to 5 Years | 73 |
5 to 10 Years 70 | 5 to 10 Years | 70 |
PDFFiller Product Quality
4.5/5
PDFFiller has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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PDFFiller Product Information
PDFFiller serves markets in the United States. PDFFiller supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
PDFFiller’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.pdffiller.com/
- Company Size
- 51-200 Employees
Industry
Tech
Content
Enterprise
Mobile App
On Demand
Productivity
SaaS
Languages Supported
English
Product Type
PDF Software
PDFFiller Product Quality vs. Competitors
Compared to its competitors, PDFFiller's Product Quality score is rated right above Docusign.
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PDFFiller Pricing
PDFFiller ROI & Value For Money
4.4/5
PDFFiller has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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PDFFiller Pricing Plans
PDFFiller has a pricing structure that accommodates small and medium businesses. Starting from $6/month, PDFFiller uses a subscription model and offers the following: Plus: $10/month ($120 when paid annually) for up to 3 users and Premium: $15/month ($180 when paid annually) for up to 5 users.
Who Uses PDFFiller?
Small Businesses
Medium Businesses
PDFFiller Pricing vs. Competitors
Compared to its competitors, PDFFiller's ROI score is rated right above Docusign.
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PDFFiller Customer Service
3.7/5
PDFFiller has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About PDFFiller's Customer Service
Address
167 Corey Rd., Suite 206, Brookline, MA
Website
https://www.pdffiller.com/
PDFFiller Customer Service vs. Competitors
Compared to its competitors, PDFFiller's Customer Service score is rated right above LegalZoom, and is preceded by Docusign.
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