-40
NPS
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HERO
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About HERO's Brand
Enterprise platform to reduce insurers’ liability from drunk driving with a mobile solution that incentivizes customers to get home safely Among its major competitors, HERO is ranked in 2nd place for NPS while Honda is 1st.
Brand at a Glance
54%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
HERO Ranking
- #2 / 2 of its competitors
HERO NPS
HERO's Net Promoter Score (NPS) is a -40 with 20% Promoters, 20% Passives, and 60% Detractors. Net Promoter Score tracks whether HERO's customers would recommend using the product based on a scale of -100 to 100.
HERO Overall NPS
| 20% | Promoters |
|---|---|
| 20% | Passives |
| 60% | Detractors |
HERO NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Dec 2022 -50 | Dec 2022 | -50 |
Nov 2023 -66 | Nov 2023 | -66 |
Oct 2024 -25 | Oct 2024 | -25 |
Nov 2024 -40 | Nov 2024 | -40 |
How Other Brands Compare
HERO is ranked second for NPS among its competitors. Honda comes in first.
HERO |  Honda | |
| Global Ranking | #- | #36 |
| NPS | -40 | 37 |
| Valuation Updated every 24 hours for public companies | - | $51.61B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HERO Customer Reviews
Out of the 2 HERO customer reviews 1 was positive and 1 was constructive. HERO customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
HERO Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of HERO users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HERO Customer Loyalty vs. Competitors
Compared to its competitors, HERO's Customer Loyalty score is rated right below Honda.
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HERO Product Quality
3.1/5
HERO has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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HERO Product Information
HERO’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.hero-app.com/
- Company Size
- 1-10 Employees
Industry
Tech
Insurance
HERO Product Quality vs. Competitors
Compared to its competitors, HERO's Product Quality score is rated right below Honda.
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HERO Pricing
HERO ROI & Value For Money
3/5
HERO has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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HERO Customer Satisfaction (CSAT)
HERO Customer Satisfaction (CSAT) Score
50 / 100
HERO has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HERO Customer Satisfaction vs. Competitors
Compared to its competitors, HERO's Customer Satisfaction score is rated right below Honda.
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HERO Customer Service
2.7/5
HERO has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About HERO's Customer Service
Address
701 Brazos Street, 1616, Austin, TX
Website
http://www.hero-app.com/
Phone Number
509 4224-7156
HERO Customer Service vs. Competitors
Compared to its competitors, HERO's Customer Service score is rated right below Honda.
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HERO as an Employer
4.1/5
HERO has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
HERO scored a -40 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of HERO would recommend the brand to a friend. ENPS measures how likely HERO employees would recommend working at HERO to a friend.
Net Promoter Score
-40
NPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
