57
NPS
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Hibox
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About Hibox's Brand
Group and private chat for modern teams. Among its major competitors, Hibox is ranked in 1st place for NPS while Slack is 2nd, and Confluence is 3rd.
Brand at a Glance
4.1/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Hibox Ranking
- #1 / 3 of its competitors
Hibox NPS
Hibox's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Hibox's customers would recommend using the product based on a scale of -100 to 100.
Hibox Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Hibox NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
How Other Brands Compare
Hibox is ranked first for NPS among its competitors. Slack and Confluence come in second and third.
Hibox |  Slack |  Confluence | |
| Global Ranking | #- | #35 | #- |
| NPS | 57 | 50 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $20.69B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hibox Product Quality
4.1/5
Hibox has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Hibox Product Information
Hibox serves markets in the United States, Europe, Latin America, and Brazil. Hibox supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Hibox’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.joincube.com
- Company Size
- 51-200 Employees
Languages Supported
English
French
Portuguese
Spanish
Italian
Product Type
Content Marketing Software
Task Management Software
Web Collaboration Software
Instant Messaging & Chat Software
Team Communication Software
Push Notifications Software
Hibox Product Quality vs. Competitors
Compared to its competitors, Hibox's Product Quality score is rated right below Slack.
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Hibox Pricing
Hibox ROI & Value For Money
3.8/5
Hibox has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Hibox Pricing Plans
Hibox has a pricing structure that accommodates small and medium businesses. Starting from $4/month, Hibox uses a subscription model and offers the following: PRO – $4 per month per user and ENTERPRISE – $8 per month per user.
Who Uses Hibox?
Small Businesses
Medium Businesses
Hibox Pricing vs. Competitors
Compared to its competitors, Hibox's ROI score is rated right below Slack.
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Hibox Customer Service
3.7/5
Hibox has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Hibox's Customer Service
Website
http://www.joincube.com
Hibox Customer Service vs. Competitors
Compared to its competitors, Hibox's Customer Service score is rated right below Slack.
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