100
NPS
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HighPoint Solutions
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About HighPoint Solutions' Brand
High Point Solutions work with customers to plan, build, and manage tailored IT solutions that deliver measurable business value. Among its major competitors, HighPoint Solutions is ranked in 1st place for NPS while Pfizer is 2nd, and AXIOM Systems is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
HighPoint Solutions Ranking
- #1 / 4 of its competitors
HighPoint Solutions NPS
HighPoint Solutions's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether HighPoint Solutions's customers would recommend using the product based on a scale of -100 to 100.
HighPoint Solutions Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
HighPoint Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 100 | Apr 2024 | 100 |
How Other Brands Compare
HighPoint Solutions is ranked first for NPS among its competitors. Pfizer and AXIOM Systems come in second and third, with Mavens Consulting coming in at #4.
HighPoint Solutions |  Pfizer |  AXIOM Systems | Mavens Consulting | |
| Global Ranking | #- | #214 | #- | #- |
| NPS | 100 | 0 | - | - |
| Valuation Updated every 24 hours for public companies | - | $191.43B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HighPoint Solutions NPS vs. Competitors
Compared to its competitors, HighPoint Solutions's NPS is rated right above Pfizer.
| COMPANY | NPS Score | |
|---|---|---|
| HighPoint Solutions | 100 |
| Pfizer | 0 |
| AXIOM Systems | N/A |
HighPoint Solutions Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of HighPoint Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HighPoint Solutions Customer Loyalty vs. Competitors
Compared to its competitors, HighPoint Solutions's Customer Loyalty score is rated right above Pfizer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HighPoint Solutions | 100% |
| Pfizer | 65% |
| AXIOM Systems | N/A |
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HighPoint Solutions Product Quality
5/5
HighPoint Solutions has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock HighPoint Solutions' overall Product Quality score rated by its users and customers.
HighPoint Solutions Product Information
HighPoint Solutions’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.highpoint.com/
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
HighPoint Solutions Product Quality vs. Competitors
Compared to its competitors, HighPoint Solutions's Product Quality score is rated right above Pfizer.
| COMPANY | Product Quality Score | |
|---|---|---|
| HighPoint Solutions | 5/5 |
| Pfizer | 3.2/5 |
| AXIOM Systems | N/A |
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HighPoint Solutions Pricing
HighPoint Solutions ROI & Value For Money
5/5
HighPoint Solutions has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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HighPoint Solutions Pricing vs. Competitors
Compared to its competitors, HighPoint Solutions's ROI score is rated right above Pfizer.
| COMPANY | Pricing Score | |
|---|---|---|
| HighPoint Solutions | 5/5 |
| Pfizer | 3.1/5 |
| AXIOM Systems | N/A |
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HighPoint Solutions Customer Satisfaction (CSAT)
HighPoint Solutions Customer Satisfaction (CSAT) Score
100 / 100
HighPoint Solutions has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HighPoint Solutions Customer Satisfaction vs. Competitors
Compared to its competitors, HighPoint Solutions's Customer Satisfaction score is rated right above Pfizer.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HighPoint Solutions | 100% |
| Pfizer | 58% |
| AXIOM Systems | 0% |
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HighPoint Solutions Customer Service
5/5
HighPoint Solutions has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About HighPoint Solutions's Customer Service
Address
5 Gail Court, Sparta, NJ
Website
http://www.highpoint.com/
Phone Number
(973) 940-0040
HighPoint Solutions Customer Service vs. Competitors
Compared to its competitors, HighPoint Solutions's Customer Service score is rated right above Pfizer.
| COMPANY | Customer Service Score | |
|---|---|---|
| HighPoint Solutions | 5/5 |
| Pfizer | 3.1/5 |
| AXIOM Systems | N/A |
Unlock HighPoint Solutions Customer Service vs. Competitors Data
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HighPoint Solutions as an Employer
3.8/5
HighPoint Solutions has a 3.8/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
HighPoint Solutions scored a 100 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of HighPoint Solutions would recommend the brand to a friend. ENPS measures how likely HighPoint Solutions employees would recommend working at HighPoint Solutions to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
