9
NPS
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honeygrow
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About honeygrow's Brand
Founded by Justin Rosenberg in Philadelphia in 2012, honeygrow brings people together over quality, wholesome + simple foods. For us, it’s about eating honestly + spending time doing what matters. We buy as local as possible simply because it tastes better—end of story. We love great food, design + tech because that’s who we are. To us, it doesn’t matter what the other “fast-casual” players do. We take pride in self-authenticity. As a growing company, we’re looking for like-minded people who are looking to consistently win—that means people with grit, pride, compassion + focus to help make honeygrow a best-in-class place to professionally develop and succeed with your team. Among its major competitors, honeygrow is ranked in 4th place for NPS while Chick-fil-A is 1st, and Sweetgreen is 2nd.Their current valuation is $200.00M
Brand at a Glance
77%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
honeygrow Ranking
- #4 / 4 of its competitors
honeygrow NPS
honeygrow's Net Promoter Score (NPS) is a 9 with 42% Promoters, 25% Passives, and 33% Detractors. Net Promoter Score tracks whether honeygrow's customers would recommend using the product based on a scale of -100 to 100.
honeygrow Overall NPS
| 42% | Promoters |
|---|---|
| 25% | Passives |
| 33% | Detractors |
honeygrow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -20 | Dec 2022 | -20 |
Jul 2023 -33 | Jul 2023 | -33 |
Sep 2023 -29 | Sep 2023 | -29 |
Nov 2023 -25 | Nov 2023 | -25 |
May 2024 -11 | May 2024 | -11 |
Jun 2024 -10 | Jun 2024 | -10 |
Sep 2024 0 | Sep 2024 | 0 |
Nov 2025 8 | Nov 2025 | 8 |
How Other Brands Compare
honeygrow is ranked #4 for NPS among its competitors. Chick-fil-A and Sweetgreen come in first and second, with Shake Shack coming in at third. Among those competitors, it is the lowest valued company behind Shake Shack.
honeygrow |  Chick-fil-A |  Shake Shack |  Sweetgreen | |
| Global Ranking | #- | #3 | #285 | #- |
| NPS | 9 | 55 | 32 | 34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $200.00M | - | $4.43B | $1.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
honeygrow NPS by Usage
honeygrow's NPS was rated 34 points by customers who have used honeygrow's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 34 | 2 to 5 Years | 34 |
honeygrow NPS vs. Competitors
Compared to its competitors, honeygrow's NPS is rated right below Shake Shack.
| COMPANY | NPS Score | |
|---|---|---|
| Chick-fil-A | 55 |
| Sweetgreen | 34 |
| Shake Shack | 32 |
| honeygrow | 9 |
honeygrow Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of honeygrow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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honeygrow Customer Loyalty Score by Usage
honeygrow's Customer Loyalty score was rated 100% by customers who have used honeygrow's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
honeygrow Customer Loyalty vs. Competitors
Compared to its competitors, honeygrow's Customer Loyalty score is rated right above Shake Shack, and is preceded by Sweetgreen.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Chick-fil-A | 87% |
| Sweetgreen | 80% |
| honeygrow | 77% |
| Shake Shack | 73% |
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honeygrow Product Quality
4.2/5
honeygrow has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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honeygrow Product Information
honeygrow’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.honeygrow.com/
- Company Size
- 501-1,000 Employees
Industry
Restaurants
Quick Insights into honeygrow Product Quality
honeygrow's Product Quality score was rated highest by customers who have used honeygrow's products/services for 2 to 5 Years.
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Ranked honeygrow Product Quality the Highest
honeygrow Product Quality Score by Usage
honeygrow's Product Quality score was rated 5 stars by customers who have used honeygrow's products/services for 2 to 5 Years.
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honeygrow Product Quality vs. Competitors
Compared to its competitors, honeygrow's Product Quality score is rated right above Shake Shack, and is preceded by Chick-fil-A.
| COMPANY | Product Quality Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| honeygrow | 4.2/5 |
| Shake Shack | 4/5 |
| Sweetgreen | 3.7/5 |
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honeygrow Pricing
honeygrow ROI & Value For Money
3.7/5
honeygrow has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into honeygrow ROI
honeygrow's ROI score was rated highest by customers who have used honeygrow's products/services for 2 to 5 Years.
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Ranked honeygrow ROI the Highest
honeygrow ROI Score by Usage
honeygrow's ROI score was rated 4.3 stars by customers who have used honeygrow's products/services for 2 to 5 Years.
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honeygrow Pricing vs. Competitors
Compared to its competitors, honeygrow's ROI score is rated right above Sweetgreen, and is preceded by Shake Shack.
| COMPANY | Pricing Score | |
|---|---|---|
| Chick-fil-A | 4.1/5 |
| Shake Shack | 3.8/5 |
| honeygrow | 3.7/5 |
| Sweetgreen | 3.6/5 |
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honeygrow Customer Satisfaction (CSAT)
honeygrow Customer Satisfaction (CSAT) Score
82 / 100
honeygrow has an overall Customer Satisfaction score of 82 rated by its users and customers.
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Very Satisfied
64%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into honeygrow Customer Satisfaction
honeygrow's Customer Satisfaction score was rated highest by customers who have used honeygrow's products/services for 2 to 5 Years.
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Ranked honeygrow Customer Satisfaction the Highest
honeygrow Customer Satisfaction Score by Usage
honeygrow's Customer Satisfaction score was rated 100 points by customers who have used honeygrow's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
honeygrow Customer Satisfaction vs. Competitors
Compared to its competitors, honeygrow's Customer Satisfaction score is rated right above Chick-fil-A.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| honeygrow | 82% |
| Chick-fil-A | 81% |
| Shake Shack | 72% |
| Sweetgreen | 66% |
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honeygrow Customer Service
3.7/5
honeygrow has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About honeygrow's Customer Service
Address
1429 Walnut St, Philadelphia, PA 19102
Website
http://www.honeygrow.com/
Phone Number
(215) 545-1206
Quick Insights into honeygrow Customer Service
honeygrow's Customer Service score was rated highest by customers who have used honeygrow's products/services for 2 to 5 Years.
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Ranked honeygrow Customer Service the Highest
honeygrow Customer Service Score by Usage
honeygrow's Customer Service score was rated 4.6 stars by customers who have used honeygrow's products/services for 2 to 5 Years.
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honeygrow Customer Service vs. Competitors
Compared to its competitors, honeygrow's Customer Service score is rated right above Sweetgreen, and is preceded by Shake Shack.
| COMPANY | Customer Service Score | |
|---|---|---|
| Chick-fil-A | 4.3/5 |
| Shake Shack | 4/5 |
| honeygrow | 3.7/5 |
| Sweetgreen | 3.6/5 |
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honeygrow as an Employer
4.2/5
honeygrow has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
honeygrow scored a 9 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of honeygrow would recommend the brand to a friend. ENPS measures how likely honeygrow employees would recommend working at honeygrow to a friend.
Net Promoter Score
9
NPS Score
| 42% | Promoters |
|---|---|
| 25% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 58% | Promoters |
|---|---|
| 13% | Passive |
| 29% | Detractors |
