13
NPS
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Horizon
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About Horizon's Brand
Horizon enables users to capture horizontal videos and photos regardless of the way they hold their devices. Among its major competitors, Horizon is ranked in 3rd place for NPS while Nintendo is 1st, and Airbnb is 2nd.Their current valuation is $256.95M
Brand at a Glance
76%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Horizon Ranking
- #3 / 4 of its competitors
Horizon NPS
Horizon's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Horizon's customers would recommend using the product based on a scale of -100 to 100.
Horizon Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Horizon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
May 2022 100 | May 2022 | 100 |
May 2023 66 | May 2023 | 66 |
Jul 2024 50 | Jul 2024 | 50 |
Apr 2025 20 | Apr 2025 | 20 |
Aug 2025 34 | Aug 2025 | 34 |
Feb 2026 13 | Feb 2026 | 13 |
How Other Brands Compare
Horizon is ranked third for NPS among its competitors. Nintendo and Airbnb come in first and second, with Couchsurfing coming in at #4. Among those competitors, it is the third most valued company behind Nintendo.
Horizon |  Nintendo |  Airbnb |  Couchsurfing | |
| Global Ranking | #- | #17 | #78 | #- |
| NPS | 13 | 53 | 24 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $256.95M | $85.71B | $18.00B | $70.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horizon NPS by Ethnicity
Horizon's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Horizon NPS by Usage
Horizon's NPS was rated -34 points by customers who have used Horizon's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Horizon NPS vs. Competitors
Compared to its competitors, Horizon's NPS is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | NPS Score | |
|---|---|---|
| Nintendo | 53 |
| Airbnb | 24 |
| Horizon | 13 |
| Couchsurfing | N/A |
Horizon Customer Reviews
Out of the 2 Horizon customer reviews 1 was positive and 1 was constructive. Horizon customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Horizon Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Horizon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Horizon Customer Loyalty Score by Ethnicity
Horizon's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Horizon Customer Loyalty Score by Usage
Horizon's Customer Loyalty score was rated 70% by customers who have used Horizon's products/services for Less than 1 Year.
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Horizon Customer Loyalty vs. Competitors
Compared to its competitors, Horizon's Customer Loyalty score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nintendo | 89% |
| Airbnb | 76% |
| Horizon | 76% |
| Couchsurfing | N/A |
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VS
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Horizon Product Quality
3.1/5
Horizon has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Horizon Product Information
Horizon’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.horizon.camera/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
Content
Media
Mobile App
SaaS
Sports & Entertainment
Quick Insights into Horizon Product Quality
Horizon's Product Quality score was rated highest by Caucasian customers.
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Ranked Horizon Product Quality the Highest
Horizon Product Quality Score by Ethnicity
Horizon's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Horizon Product Quality Score by Usage
Horizon's Product Quality score was rated 2 stars by customers who have used Horizon's products/services for Less than 1 Year.
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Horizon Product Quality vs. Competitors
Compared to its competitors, Horizon's Product Quality score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nintendo | 4.4/5 |
| Airbnb | 3.7/5 |
| Horizon | 3.1/5 |
| Couchsurfing | N/A |
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VS
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Horizon Pricing
Horizon ROI & Value For Money
3/5
Horizon has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Horizon ROI
Horizon's ROI score was rated highest by Caucasian customers.
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Ranked Horizon ROI the Highest
Horizon ROI Score by Ethnicity
Horizon's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Horizon.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Horizon ROI Score by Usage
Horizon's ROI score was rated 2 stars by customers who have used Horizon's products/services for Less than 1 Year.
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Horizon Pricing vs. Competitors
Compared to its competitors, Horizon's ROI score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Pricing Score | |
|---|---|---|
| Nintendo | 4/5 |
| Airbnb | 3.5/5 |
| Horizon | 3/5 |
| Couchsurfing | N/A |
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Horizon Customer Satisfaction (CSAT)
Horizon Customer Satisfaction (CSAT) Score
60 / 100
Horizon has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Horizon Customer Satisfaction
Horizon's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Horizon Customer Satisfaction the Highest
Horizon Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Horizon's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Horizon Customer Satisfaction Score by Usage
Horizon's Customer Satisfaction score was rated 33 points by customers who have used Horizon's products/services for Less than 1 Year.
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Horizon Customer Satisfaction vs. Competitors
Compared to its competitors, Horizon's Customer Satisfaction score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nintendo | 88% |
| Airbnb | 72% |
| Horizon | 60% |
| Couchsurfing | 0% |
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Horizon Customer Service
3/5
Horizon has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Horizon's Customer Service
Address
501 Silverside Road, Ste 105, Wilmington, DE
Website
http://www.horizon.camera/
Phone Number
(698) 710-3404
Quick Insights into Horizon Customer Service
Horizon's Customer Service score was rated highest by Caucasian customers.
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Ranked Horizon Customer Service the Highest
Horizon Customer Service Score by Ethnicity
Horizon's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Horizon.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Horizon Customer Service Score by Usage
Horizon's Customer Service score was rated 2 stars by customers who have used Horizon's products/services for Less than 1 Year.
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Horizon Customer Service vs. Competitors
Compared to its competitors, Horizon's Customer Service score is rated right above Couchsurfing, and is preceded by Airbnb.
| COMPANY | Customer Service Score | |
|---|---|---|
| Nintendo | 4/5 |
| Airbnb | 3.5/5 |
| Horizon | 3/5 |
| Couchsurfing | N/A |
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Horizon as an Employer
4.1/5
Horizon has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Horizon scored a 13 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Horizon would recommend the brand to a friend. ENPS measures how likely Horizon employees would recommend working at Horizon to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
6
eNPS Score
| 39% | Promoters |
|---|---|
| 28% | Passive |
| 33% | Detractors |
