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NPS
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Hotmart
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About Hotmart's Brand
Hotmart is an affiliate marketing company based in Brazil. Among its major competitors, Hotmart is ranked in 2nd place for NPS while MercadoLibre is 1st, and VRstudios is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4/5
Customer Service
Hotmart Ranking
- #2 / 4 of its competitors
Hotmart NPS
Hotmart's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Hotmart's customers would recommend using the product based on a scale of -100 to 100.
Hotmart Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Hotmart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 0 | Jan 2024 | 0 |
How Other Brands Compare
Hotmart is ranked second for NPS among its competitors. MercadoLibre and VRstudios come in first and third, with PeerSpace coming in at #4.
Hotmart |  MercadoLibre |  PeerSpace |  VRstudios | |
| Global Ranking | #- | #801 | #- | #- |
| NPS | 0 | 49 | - | - |
| Valuation Updated every 24 hours for public companies | - | $76.90B | $100.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hotmart NPS vs. Competitors
Compared to its competitors, Hotmart's NPS is rated right above PeerSpace, and is preceded by MercadoLibre.
| COMPANY | NPS Score | |
|---|---|---|
| MercadoLibre | 49 |
| Hotmart | 0 |
| PeerSpace | N/A |
Hotmart Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hotmart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hotmart Customer Loyalty vs. Competitors
Compared to its competitors, Hotmart's Customer Loyalty score is rated right above MercadoLibre.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hotmart | 100% |
| MercadoLibre | 81% |
| PeerSpace | N/A |
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Hotmart Product Quality
4/5
Hotmart has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Hotmart Product Information
Hotmart’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.hotmart.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Hotmart Product Quality vs. Competitors
Compared to its competitors, Hotmart's Product Quality score is rated right above PeerSpace, and is preceded by MercadoLibre.
| COMPANY | Product Quality Score | |
|---|---|---|
| MercadoLibre | 4.2/5 |
| Hotmart | 4/5 |
| PeerSpace | N/A |
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Hotmart Pricing
Hotmart ROI & Value For Money
4.5/5
Hotmart has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Hotmart Pricing vs. Competitors
Compared to its competitors, Hotmart's ROI score is rated right above MercadoLibre.
| COMPANY | Pricing Score | |
|---|---|---|
| Hotmart | 4.5/5 |
| MercadoLibre | 4/5 |
| PeerSpace | N/A |
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Hotmart Customer Satisfaction (CSAT)
Hotmart Customer Satisfaction (CSAT) Score
100 / 100
Hotmart has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hotmart Customer Satisfaction vs. Competitors
Compared to its competitors, Hotmart's Customer Satisfaction score is rated right above MercadoLibre.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hotmart | 100% |
| MercadoLibre | 87% |
| PeerSpace | 0% |
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Hotmart Customer Service
4/5
Hotmart has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Hotmart's Customer Service
Website
https://www.hotmart.com/
Hotmart Customer Service vs. Competitors
Compared to its competitors, Hotmart's Customer Service score is rated right above PeerSpace, and is preceded by MercadoLibre.
| COMPANY | Customer Service Score | |
|---|---|---|
| MercadoLibre | 4.1/5 |
| Hotmart | 4/5 |
| PeerSpace | N/A |
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Consumer vs. Employees
Hotmart scored a 0 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Hotmart would recommend the brand to a friend. ENPS measures how likely Hotmart employees would recommend working at Hotmart to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
