49
NPS
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Hoyts
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About Hoyts' Brand
Operator of a chain of theaters. The company operates cinema theaters and screens located in New South Wales, Queensland, Victoria, Australian Capital Territory, South Australia, Western Australia and New Zealand. Among its major competitors, Hoyts is ranked in 1st place for NPS while Cinemark USA is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
Hoyts Ranking
- #1 / 2 of its competitors
Hoyts NPS
Hoyts's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Hoyts's customers would recommend using the product based on a scale of -100 to 100.
Hoyts Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Hoyts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Jun 2021 50 | Jun 2021 | 50 |
Mar 2022 0 | Mar 2022 | 0 |
Jun 2022 40 | Jun 2022 | 40 |
Aug 2022 49 | Aug 2022 | 49 |
How Other Brands Compare
Hoyts is ranked first for NPS among its competitors. Cinemark USA comes in second.
Hoyts |  Cinemark USA | |
| Global Ranking | #- | #971 |
| NPS | 49 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Hoyts NPS vs. Competitors
Compared to its competitors, Hoyts's NPS is rated right above Cinemark USA.
| COMPANY | NPS Score | |
|---|---|---|
| Hoyts | 49 |
| Cinemark USA | 31 |
Hoyts Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Hoyts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Hoyts Customer Loyalty vs. Competitors
Compared to its competitors, Hoyts's Customer Loyalty score is rated right above Cinemark USA.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hoyts | 100% |
| Cinemark USA | 77% |
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Hoyts Product Quality
4.1/5
Hoyts has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Hoyts Product Information
Hoyts’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- www.hoyts.com.au
- Company Size
- 1,001-5,000 Employees
Hoyts Product Quality vs. Competitors
Compared to its competitors, Hoyts's Product Quality score is rated right above Cinemark USA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hoyts | 4.1/5 |
| Cinemark USA | 3.9/5 |
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Hoyts Pricing
Hoyts ROI & Value For Money
3.5/5
Hoyts has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Hoyts Pricing vs. Competitors
Compared to its competitors, Hoyts's ROI score is rated right below Cinemark USA.
| COMPANY | Pricing Score | |
|---|---|---|
| Cinemark USA | 3.7/5 |
| Hoyts | 3.5/5 |
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Hoyts Customer Satisfaction (CSAT)
Hoyts Customer Satisfaction (CSAT) Score
100 / 100
Hoyts has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Hoyts Customer Satisfaction vs. Competitors
Compared to its competitors, Hoyts's Customer Satisfaction score is rated right above Cinemark USA.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hoyts | 100% |
| Cinemark USA | 78% |
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Hoyts Customer Service
3.2/5
Hoyts has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Hoyts's Customer Service
Address
680 George Street, Sydney, 2000
Website
www.hoyts.com.au
Hoyts Customer Service vs. Competitors
Compared to its competitors, Hoyts's Customer Service score is rated right below Cinemark USA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cinemark USA | 3.8/5 |
| Hoyts | 3.2/5 |
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