-100
NPS
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HTG
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About HTG's Brand
HTG is a company that streamlines and integrates the process of managing a companies different IT services. Among its major competitors, HTG is ranked in 2nd place for NPS while Illumina is 1st, and Molecular Pathology Laboratory Network, Inc. is 3rd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
HTG Ranking
- #2 / 3 of its competitors
HTG NPS
HTG's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether HTG's customers would recommend using the product based on a scale of -100 to 100.
HTG Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
HTG NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Feb 2024 -100 | Feb 2024 | -100 |
Feb 2025 -100 | Feb 2025 | -100 |
How Other Brands Compare
HTG is ranked second for NPS among its competitors. Illumina and Molecular Pathology Laboratory Network, Inc. come in first and third.
HTG |  Illumina |  Molecular Pathology Laboratory Network, Inc. | |
| Global Ranking | #- | #985 | #- |
| NPS | -100 | 26 | - |
| Valuation Updated every 24 hours for public companies | - | $70.95B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HTG Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of HTG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
HTG Customer Loyalty vs. Competitors
Compared to its competitors, HTG's Customer Loyalty score is rated right below Illumina.
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HTG Product Quality
1.5/5
HTG has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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HTG Product Information
HTG’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.htginc.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Small Business Services
Travel
HTG Product Quality vs. Competitors
Compared to its competitors, HTG's Product Quality score is rated right below Illumina.
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HTG Pricing
HTG ROI & Value For Money
1.5/5
HTG has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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HTG Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
HTG Customer Satisfaction vs. Competitors
Compared to its competitors, HTG's Customer Satisfaction score is rated right below Illumina.
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HTG Customer Service
1.5/5
HTG has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About HTG's Customer Service
Address
2801 SE Columbia Way, Bldg. 31, Ste. 110, Vancouver, WA 98661
Website
http://www.htginc.com
Phone Number
877-484-1484
HTG Customer Service vs. Competitors
Compared to its competitors, HTG's Customer Service score is rated right below Illumina.
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HTG as an Employer
2.4/5
HTG has a 2.4/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
HTG scored a -100 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of HTG would recommend the brand to a friend. ENPS measures how likely HTG employees would recommend working at HTG to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
