37
NPS
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iDonate
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About iDonate's Brand
iDonate is an online charity fundraising services providing tools for both charities and fundraisers to help raise funds. Among its major competitors, iDonate is ranked in 1st place for NPS while Orange Leap is 2nd, and Blackbaud is 3rd.Their current valuation is $55.00M
Brand at a Glance
4.2/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
iDonate Ranking
- #1 / 4 of its competitors
iDonate NPS
iDonate's Net Promoter Score (NPS) is a 37 with 64% Promoters, 9% Passives, and 27% Detractors. Net Promoter Score tracks whether iDonate's customers would recommend using the product based on a scale of -100 to 100.
iDonate Overall NPS
| 64% | Promoters |
|---|---|
| 9% | Passives |
| 27% | Detractors |
iDonate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
How Other Brands Compare
iDonate is ranked first for NPS among its competitors. Orange Leap and Blackbaud come in second and third, with Kimbia coming in at #4. Among those competitors, it is the most valued company behind Blackbaud.
iDonate |  Blackbaud |  Orange Leap |  Kimbia | |
| Global Ranking | #- | #462 | #- | #- |
| NPS | 37 | 15 | 18 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $55.00M | $3.45B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
iDonate NPS vs. Competitors
Compared to its competitors, iDonate's NPS is rated right above Orange Leap.
| COMPANY | NPS Score | |
|---|---|---|
| iDonate | 37 |
| Orange Leap | 18 |
| Blackbaud | 15 |
iDonate Product Quality
4.2/5
iDonate has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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iDonate Product Information
iDonate serves markets in the United States.
iDonate’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://idonate.com/
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Ecommerce and Marketplaces
FinTech
Government & Legal
Languages Supported
English
Product Type
Fundraising Software
iDonate Product Quality vs. Competitors
Compared to its competitors, iDonate's Product Quality score is rated right above Orange Leap.
| COMPANY | Product Quality Score | |
|---|---|---|
| iDonate | 4.2/5 |
| Orange Leap | 3.9/5 |
| Blackbaud | 3.7/5 |
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iDonate Pricing
iDonate ROI & Value For Money
4.1/5
iDonate has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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iDonate Pricing vs. Competitors
Compared to its competitors, iDonate's ROI score is rated right above Orange Leap.
| COMPANY | Pricing Score | |
|---|---|---|
| iDonate | 4.1/5 |
| Orange Leap | 3.8/5 |
| Blackbaud | 3.7/5 |
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iDonate Customer Service
5/5
iDonate has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About iDonate's Customer Service
Address
Unit 28B, N17 Retail Park Galway Road, Dallas, TX 75254
Website
http://idonate.com/
Phone Number
877.410.4431
iDonate's Social Links
iDonate Customer Service vs. Competitors
Compared to its competitors, iDonate's Customer Service score is rated right above Orange Leap.
| COMPANY | Customer Service Score | |
|---|---|---|
| iDonate | 5/5 |
| Orange Leap | 3.7/5 |
| Blackbaud | 3.4/5 |
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iDonate as an Employer
3.0/5
iDonate has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
iDonate scored a 37 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of iDonate would recommend the brand to a friend. ENPS measures how likely iDonate employees would recommend working at iDonate to a friend.
Net Promoter Score
37
NPS Score
| 64% | Promoters |
|---|---|
| 9% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
